Ward Elkins

Positive: Professionalism, Quality, Responsiveness
George & Terry are great! Very happy with their communication and willingness to work with our schedule. Got us back up and running without having to buy a whole new unit.
Service: Refrigerator/freezer repair

First time they came out to repair my GE washer/dryer combo under GE warranty. Apparently didn’t really check it - they said it was electrical and I needed to have an electrician fix the outlet. Had an electrician out and there were no electrical issues. I had Ward Elkins came back out after that and they told me the exact same story they said the first time, but insisted on charging me full price for the service call (even though this was strike 2 on their end). GE is now working with me to send qualified appliance repair technicians. I would not recommend Ward Elkins.

George was absolutely wonderful. Made sure to explain everything. He even delayed his vacation for 1 day to make sure the part got put in before we sold the house. We wanted it to be fixed for the new owners. He made that happen. Very honest and again explained everything so well about the process. Will definitely use Ward Elkins again!

Positive: Professionalism, Punctuality
Very knowledgeable about the washer. George was very friendly and very helpful! Would highly recommend their services.
Service: Washer/dryer repair

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I could not have been more pleased with the service. Very professional. I highly recommend both the company and repair person.
Service: Dishwasher repair

Critical: Professionalism, Punctuality, Responsiveness
Did not show up for appointment. I called to see why they didn't show up they said they no longer are coming bc they don't work with the warranty company anymore but 24 hours before this I spoke to them on the phone and they said they would be there between 11:00 and 3:00 and didn't bother to tell me. Very unprofessional!
Service: Refrigerator repair

Absolutely the nicest, most accommodating folks we have ever worked with! They are so prompt in scheduling appointments and go the extra mile to make sure everything is fixed and working properly. Every tech is super polite and friendly. We will contact them for ALL our appliance repairs!

Positive: Professionalism, Punctuality, Quality
George called to let me know he was on the way and got right to business when he arrived. Diagnosed the issue and had it repaired within the hour. Two thumbs up!!
Service: Refrigerator repair

Excellent, quick, reliable, friendly service. They have been in constant communication with me since I first called with an issue. They had to order a part so it took a week or so. There may be other good appliance repair services in the area & I hope whomever you call provides you with great service, but I don't see how it could get any better than these folks. I hope I never have other appliance issues, but if I need repairs I am definitely calling them first. They're based in Murray, but made the drive to Paducah to help. Highly recommend

OMGosh these guys were awesome - super fast turnaround, so very polite and definitely knowledgeable. They didn't have the belt for my washer in stock - they ordered it and will come back out to install it at no extra charge WOW!!! They cleaned up the old one so that I could use the machine until the new belt comes in. What a pleasure to do business with such wonderful people. We were fortunate enough to get the owner, George, out here to repair our machine. If you ever get the opportunity to meet George, you will love him. So glad we are fortunate enough to have you in Murray, KY!!!!