We offer sales and service and can show it all to you at our modern Roanoke Virginia Showroom. Dixie Products is family owned, with a 60 year history of superior service in the Roanoke Valley. The second generation of ownership continues Dixie's strong tradition of supporting the local community and is a strong promoter of "shop local".
Dixie's service is second to none with long term, knowledgeable employees who have over 200 years of combined experience. Dixie Products was recently interviewed on Roanoke Valley Television to talk about our origins, our employees and our philosophy.
From our newly designed showroom, knowledgeable staff and our revamped online presence, we strive to provide excellent customer service, the products you want and are proud to be celebrating more than 60 years in business!We look forward to serving our valued customers for many more years to come. Like to learn more about us and how it all started?
Dixie's service is second to none with long term, knowledgeable employees who have over 200 years of combined experience. Dixie Products was recently interviewed on Roanoke Valley Television to talk about our origins, our employees and our philosophy.
From our newly designed showroom, knowledgeable staff and our revamped online presence, we strive to provide excellent customer service, the products you want and are proud to be celebrating more than 60 years in business!We look forward to serving our valued customers for many more years to come. Like to learn more about us and how it all started?
Services
The experts in vented and ventless gas logs, gas grills, fireplaces, garage doors, operator systems and accessories. Dixie Products is family owned, with more than a 60 year history in the Roanoke Valley. The second generation of ownership continues Dixie's strong tradition of supporting the local community and is a strong promoter of "shop local".
Interested in a garage door installation? Dixie Products has you covered with professional, in-house garage door installers to manage the job from start to finish. Whether it's just giving you a garage door quote or seeing your project through to completion, we have the experience and expertise to guide you along the way.
Reviews (11)
Gregory Coyle
Jan 21, 2022
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In November 2021, the Property Management company for my downtown Roanoke building scheduled Dixie Products for maintenance and cleaning of two fireplaces in my Condo. Yesterday, January 18, 2022, at 4:30pm, a man named A.J. from Dixie Products showed up and began to clean my two fireplaces; carefully removing each ceramic log, vacuuming out the carbon particles, lighting the gas pilot light and thoroughly cleaning up after he was done. My wife and I were delighted with his work. Rather than to immediately leave and go to his next job, he sat patiently with us and helped to educate both my wife
Mary Lou Prillaman
Nov 30, 2021
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Ordered my vent free logs December 7, 2020. Because of Covid and parts ordered from China, my logs arrived March 9, 2021. Had my right arm and handy man, Brian Whitten, make my box for petite logs for my downstairs Sewing studio. Plumber was Paramount Heating and A/C of Roanoke. Ran gas hook up; outside to gas line, even painted the pipe! I give each person who helped me five stars. Fast forward to November 2021, logs are in and job is finished. Could not be happier, thank you Dixie Products. November 16, 2021. Sincerely, Mary Lou of south Roanoke county. Would love to post my picture, not sure
Vicky Reynolds
Oct 17, 2021
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Leigh J.
Aug 17, 2021
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Ken Terry
Jul 19, 2021
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I called Dixie Products on Monday morning requesting information on getting garage door seal replaced due to rain getting into garage from under door. Information was given and I set up an appointment for Wednesday morning between 10::00 and 10:30. Jeff and Hunter showed up on time and we discussed our situation along with best case solution. We decided to go ahead and replace door seal.
Jeff and Hunter replaced the seal and made adjustment to door to insure it was closing completely. Both men were very professional and did an excellent job in a timely manner. I would highly recommend Dixie Products
Jeff and Hunter replaced the seal and made adjustment to door to insure it was closing completely. Both men were very professional and did an excellent job in a timely manner. I would highly recommend Dixie Products
Kenton Mitchell
Jul 10, 2020
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What a great place to deal with, even after the sale!!! I bought vent free gas logs there some 15 years ago. I recently started having issues with the logs, so I went back to Dixie Products thinking it was time to replace them. This is when I met AJ, a sales associate there. I explained to him the problem that I was experiencing, and he asked me when was the last time they had been cleaned. I told him honestly, I didn’t realize that they had to be cleaned. AJ then explained to me the step by step process to clean it which, to me was so simple. I took his advice, went home and cleaned them and
Richard
Jun 02, 2020
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Dixie Products is a great place to shop for gas logs and other items. We have bought a variety of products from them over the years including gas logs, grill covers, an electric fireplace, and grill tools. They are always helpful and the showroom displays their log sets in a way that better helps you decide on which is best for you. Recommend them to anyone who needs grills, gas logs and other building products.
Cathy D.
Jan 16, 2020
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I contacted Dixie Products mid-November about a non-working has fireplace. I was told the wait was 4-5 weeks and I would be put on a waiting list. Not a huge deal. Got a message from Kevin the evening of 1/8 while we were eating dinner. I called him back and left a message. Called him back on 1/9 and left another message. Called the office on 1/10 and spoke to Paul his boss. He told me Kevin was trying to get me on the schedule and he would have him call me back. Kevin just got around to calling me back - it's now 1/16. I'm sorry, you can't return 3 messages or have the office call
Patti Pizinger
Aug 01, 2019
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Absolutely incredible customer service. Went in today to buy gas logs since our set no longer worked (not bought from Dixie). Instead of selling me a new set, they attempted to troubleshoot the reason our set at home would not work. These folks are patient, kind and well informed about anything to do with gas logs. I don't know if I have ever had this level of care and consideration. Well done, Dixie Products.
Charles Wilson
Oct 07, 2017
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Excellent product.
We are from the Richmond area and were having trouble finding a contemporary wood stove within our price range. We were referred to Dixie from Hearth and Home Shoppe in Mechanicsville.
When I called Dixie to tell them my truck had broken down and that I couldn't make the drive to pick it up, the owner called me back and said that he was coming down to Richmond the next weekend anyways, and would drop it off Saturday morning. He even helped me get it inside, upstairs.
I would recommend them ten times over to strangers and friends alike.
We are from the Richmond area and were having trouble finding a contemporary wood stove within our price range. We were referred to Dixie from Hearth and Home Shoppe in Mechanicsville.
When I called Dixie to tell them my truck had broken down and that I couldn't make the drive to pick it up, the owner called me back and said that he was coming down to Richmond the next weekend anyways, and would drop it off Saturday morning. He even helped me get it inside, upstairs.
I would recommend them ten times over to strangers and friends alike.
Sheri T.
Oct 22, 2014
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