Canyon Pools & Spas

I've always had good experiences with everyone in the shop. I've been lucky to have them teach me all the tricks to balancing the chemicals in our hot tub.

I just don't know if the guy that works there and I just don't click but very awkward to talk to the man. He seems like he makes things up as I ask him questions about my pool. 15 years ago it used to be a really good place to go very knowledgeable employees doesn't seem to be that way anymore.

This may be a little irrelevant to people looking for product feedback but I think it's relevant from a customer service perspective and also from a human perspective. I went into this shop looking for a specific chemical for my fish aquarium hobby and was having an absolutely horrible day. I had some extremely bad personal news earlier in the day and was feeling awful. The kind of awful that eats at your brain. When I let the guy at the shop know i only needed a small amount of the chemical and not the entire gallon it was sold in, he went out of his way to find a little glass jar and filled it

Bought a cleaning net here used it once does not work good as expected. Went back on next business day to return It and get a better net. Which is more expensive than the one we got. They asked if I used it. I used it once. They would not let me return it. If I had lied they would’ve taken it back and allow me to get the better net. I also was about buy a bunch of pool chemicals stuff but I’m headed to Boise now.

My husband and I purchased and set up a new hot tub within the last week. We took chemicals we had purchased as part of a start-up kit to accompany our tub. We were also anticipated buying other items, such as a cushion, cleaning tools, and possibly steps. We looked forward to having a long-term relationship with this business.
When we arrived, the clerk attempted but couldn't talk eith us for quite a while due to his chewing and swallowing. I showed him what we had already used and asked advice about what else we might need. He treated me overwhelmingly smoothly. He told me I had watched too

Randy the owner is pleasant to deal with. His staff however is terrible. Scott has no personality and is plain rude. I'll be taking my business elsewhere.

I have been a strong supporter of Canyon Pools and Spas for over 5 years now. Spending between $100 - $200 about every month I go in there for the colder months. About a month ago, I had Randy (Very courteous and I like him), come out to give me a quote to replace some jets, a diverter and an intake screen. he called a left a message with me and I called back and left a message. After over a weeks time, I called back and spoke to a woman there. She said Randy had gone for a week and they had no way to contact me because I didn't leave a phone number. I found that a little confusing because I got

The staff really didn't seem to care if I needed supplies or not. He was helpful enough, but the attitude was as if he knew I couldn't find what I needed anywhere else (but I did!).