We own and operate our own UL listed dispatch center right here in Texas, and that's how we're able to offer high quality monitoring at a great price. We are the largest independent alarm company in Texas. From the first phone call to the actual use of our security system we have been 100% satisfied!
The technician was knowledgeable and courteous. He was able to answer all my questions and get the system up and running in no time. Thank you Smith Thompson Home Security for making our home more secure and at an affordable price to do so! Recently for our home in downtown Houston! I was referred to Smith Thompson by a friend after expressing frustration with some of the larger brands that lock you into a 3-year contract.
We called to inquire about the most cost-effective. That makes Smith Thompson Home Security one of the last true performance based security companies in Dallas. If a company says they have great service, and won't raise your rates, why lock you into a 3-5 contract? That's a huge red flag.
The technician was knowledgeable and courteous. He was able to answer all my questions and get the system up and running in no time. Thank you Smith Thompson Home Security for making our home more secure and at an affordable price to do so! Recently for our home in downtown Houston! I was referred to Smith Thompson by a friend after expressing frustration with some of the larger brands that lock you into a 3-year contract.
We called to inquire about the most cost-effective. That makes Smith Thompson Home Security one of the last true performance based security companies in Dallas. If a company says they have great service, and won't raise your rates, why lock you into a 3-5 contract? That's a huge red flag.
Services
Unfortunately, I have to respond that I know exactly how they feel since my own family suffered a devastating burglary violation many years ago. In fact, the very day we buried my dad after he was killed by a drunk driver back in 1978, our house was completely ransacked and practically everything of value was taken.
We typically cannot service houses over 6,000 sq ft, but please call sales at 972-526-8500 and we'll see what can do. Unfortunately we are only able to cover up to 4,500 sq ft of commercial space. If you're located in the DFW area we highly recommend Dallas Security Systems or if you are in the Houston area, we recommend Mesa.
Whether you already have a system, or would like a new one installed, we have you covered with options starting at $16.95/mo & No Contract. Same rate since '78! Even if your phone line is cut, and power goes out, you are still covered 24/7 by cellular connection. Because our central station is UL Certified, you will qualify for the maximum insurance discount.
Wifi Connected Pristine video up to 1080P2-Way AudioSecure Encrypted Cloud StorageStream live video or motion. Companies that give "FREE" systems are simply hiding the equipment cost in a high monthly rate of $50-$90/mo under contract. They'll claim it's a way to finance the equipment for you to reduce your upfront cost.
We own and operate our own UL listed dispatch center right here in Texas, and that's how we're able to offer high quality monitoring at a great price. We are the largest independent alarm company in Texas. If you're not comfortable with us spraying inside the home, you can opt for exterior treatment only.
Reviews (23)
DavidM Sorensen
Dec 29, 2021
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Cheryl Vaughan
Dec 26, 2021
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Vanessa Sakulenzki
Dec 08, 2021
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Jaipal Panwar
Nov 30, 2021
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Kiran Srinivasan
Nov 30, 2021
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Been with Smith-Thompson security for 17 years. Found them to be very reasonably priced and responsive/prompt when it comes to monitoring and notifications. Recently upgraded to their 5G and app-based monitoring service. Pricing was clear, appointments were easily available and the tech who showed up for the upgrade was very professional and knowledgeable. Finished the upgrade without fuss and got us set up to monitor via the app. Overall, very satisfied with S-T’s service and pricing.
Mitch Herd
Oct 31, 2021
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Great company. I've been with Smith Thompson for over 7 years. They have great service and response time. Great communication all around. They recently did an upgrade to my home security system to be compatible with the latest 5G technology and they seamlessly were able to schedule a service call with me and make the necessary upgrades. I would highly recommend. Pricing is super reasonable too!
Denise Koshollek
Oct 18, 2021
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Our switch from our old system to Smith Thompson was quick and easy. The tech called before he showed and was very courteous. Like my other security company, he did not try to oversell us. Just did what we asked for, which was very refreshing. We did not have to sign a long-term contract and the monthly monitoring fee is unbelievably reasonable. Highly recommend!
Latisha J.
Sep 18, 2021
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The plan price is on point and the responsiveness is great. I'm a little iffy on the quality of the touch screen remote pads. Mine keeping going out, and the tech team has stated that the software isnt the best and want to switch me out with with the old school keypad. Well i paid for the upgraded touch screen...so thats a no. Inhave had the system for a little over a year, and have use of my 3nd remote pad only 75% of the time
Hope L.
Aug 20, 2021
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The response to the previous reviewer's complaint is perfect example of their attitude. Nothing is their fault. Everything is your fault. The system malfunctions? YOUR fault. THEY don't call you when you accidentally trip the alarm? YOUR fault. The people working for this company have a serious attitude problem. They are also probably incredibly incompetent in an actual emergency.
One morning, I get a call from them that says my alarm has been tripped. Given that I was home at the time, it really freaked me out. I thought there was an intruder in my house. How does their operator deal
One morning, I get a call from them that says my alarm has been tripped. Given that I was home at the time, it really freaked me out. I thought there was an intruder in my house. How does their operator deal
Candace Campbell
Apr 23, 2021
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This was a great choice. I highly recommend this company. The install was quick and easy. The monthly service is phenomenal. I chose them as they do not have a contract like the other companies. The tech who installed was amazing (sorry I cant remember his name). He called me a week before my confirmed appointment to fit me in. I really appreciated that.
Jackson S.
Jan 16, 2021
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Four or five years ago, someone told me of the Smith rates and I switched, saving real money. The system works perfectly and tonight I could not get it to "arm." I tried whatever I could and finally called Smith at 11 PM.
What sounded like a young girl on the phone answered and I thought to myself, she is not going to be able to help. In seconds, she qualified me and asked a few questions about what was showing on my keypad. She had a list of the rooms that were connected to the numbers I gave her and told me to the family room. There is one door in there that we have never
What sounded like a young girl on the phone answered and I thought to myself, she is not going to be able to help. In seconds, she qualified me and asked a few questions about what was showing on my keypad. She had a list of the rooms that were connected to the numbers I gave her and told me to the family room. There is one door in there that we have never
Michael K.
Nov 08, 2020
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Kaye J.
Nov 04, 2020
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7 minutes ago
Initially contacted Smith Thompson (ST) on Sept. 24th to setup service and discuss their process. Financing, and fees. I had equipment from a previous vendor and but we were not sure if my equipment would be useful to this company. ST sales agent scheduled an appointment on Oct. 14 th which was the earliest to have a technician come out and examine my home and current equipment.
After this process was complete, an installation appointment was scheduled for Oct. 28th. On this day, the Tech informed me that the full amount for the product was due which caught me by surprise since
Initially contacted Smith Thompson (ST) on Sept. 24th to setup service and discuss their process. Financing, and fees. I had equipment from a previous vendor and but we were not sure if my equipment would be useful to this company. ST sales agent scheduled an appointment on Oct. 14 th which was the earliest to have a technician come out and examine my home and current equipment.
After this process was complete, an installation appointment was scheduled for Oct. 28th. On this day, the Tech informed me that the full amount for the product was due which caught me by surprise since
Earle T.
Sep 01, 2020
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Was going to use their system to replace another company's system. Got a quote, had them come out to install, but then they found they needed as different transformer. They rescheduled me for installation 2 weeks out. Guess what, they were a no-show. Called them back and they could not find anything other than the quote. Offered to reschedule another 2 weeks out. If this is the kind of service they offer, stay away from them! I won't be using them.
Nikki N.
Jul 20, 2020
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I recently had Smith Thompson Home Security come out to my new home and I had a very awesome technician who was professional, courteous and installed everything super fast. He answered all my questions and was very friendly. I would recommend this company to all my friends and family! Happy I made the switch!!
Joseph H.
Jul 10, 2020
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Shaun D.
May 07, 2020
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I had to get an existing DSC (green screen) system working in our house. Smith Thompson clearly knew the system well and set it up with no problem. Later, when I had trouble adjusting the time on the keypad because of daylight savings, I emailed for help. The tech responded within hours clarifying for me how to program these older devices, which is a strange process, but that's not on Smith Thompson.
Total pros - didn't try to upsell anything. Just got it working.
Total pros - didn't try to upsell anything. Just got it working.
AMarie E.
Apr 28, 2020
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We selected Smith Thompson to take over a pre-installed alarm system. The company was easy to setup an appointment with. The technician arrived on time to take over the alarm and did so without any issues. The technician was friendly, professional, and helpful in selecting a couple
of additions to the alarm system. No pushy sales tactics, just professional advice. Happy with our choice.
of additions to the alarm system. No pushy sales tactics, just professional advice. Happy with our choice.
Raul M.
Apr 08, 2020
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I have been with Smith-Thompson security for 11 months. I am very impressed with their monitoring service so far! They have great techs that are very helpful, courteous, competent and professional! They take their time helping you learn how to arm and turn off system ,no rush job. The pricing can't be beat either! I highly recommend Smith-Thompson security and alarm Dallas!
Ken H.
Mar 30, 2020
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Chris S.
Jul 30, 2019
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Audrey S.
Jun 04, 2019
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Looking for a local vendor who will take good care of you, offer expertise in technology and qualified technicians without making you sign those multi year long contracts AND offer you a price no one else can touch?
I looked all over until a friend told me to call Smith-Thompson.
My current vendor could not repair my system and said a new one would be too complicated to install. Smith-Thompson agreed that my property is more complicated than most installs but promised they could readily handle it. They exceed my expectations in every regard. I have a better system, state of art, easy to
I looked all over until a friend told me to call Smith-Thompson.
My current vendor could not repair my system and said a new one would be too complicated to install. Smith-Thompson agreed that my property is more complicated than most installs but promised they could readily handle it. They exceed my expectations in every regard. I have a better system, state of art, easy to
Dan M.
Mar 23, 2018
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We have used this company for many years. Recently had to schedule service to move from one home to another.
They are friendly, courteous and extremely knowledgeable. Their prices are some of the best anywhere with no contracts. Don't fall into the long contract trap that most monitoring companies make you sign.
I would not use anyone else. Very satisfied customer.
They are friendly, courteous and extremely knowledgeable. Their prices are some of the best anywhere with no contracts. Don't fall into the long contract trap that most monitoring companies make you sign.
I would not use anyone else. Very satisfied customer.
