Greg and his team were extremely ethical, professional and thorough in their handling of our flooded basement. We were not in town and yet he made us feel as though we were right there with him as he took care of our basement water problem! He sent photos and texts frequently that allowed us to monitor the progress in our basement.
When Greg arrived my finished basement was a soggy mess. Smelly, nasty, and despite my best efforts going in the wrong direction. A broken water line had drenched my carpeted floors with hot water for hours, and it got wet enough to start ruining walls, furniture, and more. I was truly at the end of my rope!
Greg arrived promptly and assessed the extent of the damage, and after a thorough explanation of what to expect, how to better coordinate with my insurance, and answering my many question, got to work. It was not a fast process because he took painstaking time to ensure the job was done right. When he was finished my soggy mess was a clean slate to begin the process of reconstructing things.
When Greg arrived my finished basement was a soggy mess. Smelly, nasty, and despite my best efforts going in the wrong direction. A broken water line had drenched my carpeted floors with hot water for hours, and it got wet enough to start ruining walls, furniture, and more. I was truly at the end of my rope!
Greg arrived promptly and assessed the extent of the damage, and after a thorough explanation of what to expect, how to better coordinate with my insurance, and answering my many question, got to work. It was not a fast process because he took painstaking time to ensure the job was done right. When he was finished my soggy mess was a clean slate to begin the process of reconstructing things.
Reviews (12)
Darren DeHaven
Dec 05, 2021
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David Wozencraft
Nov 02, 2021
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Rick Rupert
Oct 03, 2021
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Joel Gibson
Sep 24, 2021
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Dry Patrol particularly Greg were incredibly helpful, flexible and knowledgeable when our basement flooded. They resolved our issues quickly and entirely. Dry Patrol was also patient when our insurance took some time to process. We greatly appreciate Greg and all his hard work.
Services: Mould removal, Water damage cleanup, Flooring, Mould inspection
Services: Mould removal, Water damage cleanup, Flooring, Mould inspection
Paul Richards
Sep 23, 2021
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After experiencing a basement flood, now came the hassle of dealing with the insurance company, cleaning companies, blah blah blah. We wanted to deal with a local business and not some giant conglomerate not knowing who they would send into are home. We called Greg at Dry Patrol. He was super knowledgeable and professional. Answering all our questions and addressing our concerns. He was super busy after a rash of storms in our area but was able to dry out and sanitize our basement and items speedily. He delt directly with our insurance adjuster and even gave us some disposal supplies. Would highly
Matthew Bryan
Aug 15, 2021
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2021:
Mothers Day was not the best day for our house this year as we were once again struck by a wet basement. Luckily, I knew just who to call. On Mother's Day, in the late afternoon, Greg was answering his phone. That is the kind of service you are going to get with Greg and Dry Patrol!!!! It really is tremendous!!! Greg came right down the next day to assess the situation and begin remediating it. He is the utmost professional and completely thorough in everything that he does. Greg was able to take care of the problem and get my family back to normal as fast as possible.
2019:
Greg with
Mothers Day was not the best day for our house this year as we were once again struck by a wet basement. Luckily, I knew just who to call. On Mother's Day, in the late afternoon, Greg was answering his phone. That is the kind of service you are going to get with Greg and Dry Patrol!!!! It really is tremendous!!! Greg came right down the next day to assess the situation and begin remediating it. He is the utmost professional and completely thorough in everything that he does. Greg was able to take care of the problem and get my family back to normal as fast as possible.
2019:
Greg with
Barbara Guevin
Jun 02, 2021
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Greg Hibbard of Dry Patrol did a great job drying out our basement after the hot water tank died. He always arrived at the times we agreed on and was very accessible by phone. Greg explained the process thoroughly and was great about answering our many questions. It’s so vital to have a knowledgeable and dependable person to help you get through a water mishap. Greg did that for us.
Bryan Krieger
May 30, 2021
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I called Dry Patrol of Akron, as I'm all about supporting local business, and Greg answered the phone right away. Right off the bat he was extremely professional and friendly. I told him I was seeing a small area of mold in my attic. Greg gave me great advise on how I could take care of the situation myself. He even recommended a roofer, as sometimes roof ventilation is the simple fix. Greg could have easily just told me he doesn't do that work and hung up. I appreciate him staying on the phone with me. Thanks Greg. HIGHLY RECOMMEND!!
Justin Verbel
Oct 03, 2020
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Greg is the ultimate professional when it comes to water damage cleanup. Being a plumber myself, I’ve been recommending him to customers for years. Finally I had a water damage job at my own personal house and knew who to call. He showed up within an hour and kept me informed every step of the way. Don’t bother calling anyone else I promise you!
Jake Myers
Aug 30, 2020
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Calling Dry Patrol to get a second opinion and quote was the best thing we did when our basement flooded. Greg was quick, thorough, professional, and competitively priced. He was also able to avoid major demolition unlike the other company that quoted us. I would have him out to help us again if needed, and would not hesitate to recommend Dry Patrol in a heartbeat.
Melissa Y.
May 08, 2020
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I was so pleased with the service I received from Greg of Dry Patrol that I would recommend this company to anyone in need of their services. In April 2020, we had a big storm and a tree came through the roof of the house, causing major damage to my home and rain to pour in. My insurance company told me to hire a company to come in and dry things up asap. The big name company in this business could not fit me in for a few days, so I searched for another company and found Dry Patrol.
Greg from Dry Patrol showed up on time and explained in detail what he needed to do. He would need to come
Greg from Dry Patrol showed up on time and explained in detail what he needed to do. He would need to come
Matthew G.
Dec 14, 2018
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