At S & S Appliance Parts & Service, we understand the importance of properly functioning home appliances. We are an exclusive member of the Whirlpool Factory Certified Care Network, which demonstrates our commitment to providing the highest quality service to our customers throughout Alabama and the Florida Panhandle.
As part of this premier group of our nation's top service companies, S & S Appliance Parts & Service technicians are all factory-trained and certified to provide the highest quality repair services. We use the latest technologies, including tablets, laptops, and reliable WiFi connections, to quickly diagnose and repair your malfunctioning appliance.
We can easily call up tech sheets, wiring diagrams, and other tools and information to ensure that we are providing our customers with the highest quality appliance repair service during every appointment. All appliance services provided by our certified technicians carry a 90-day labor warranty, while warranties on parts are subject to manufacturer guidelines.
As part of this premier group of our nation's top service companies, S & S Appliance Parts & Service technicians are all factory-trained and certified to provide the highest quality repair services. We use the latest technologies, including tablets, laptops, and reliable WiFi connections, to quickly diagnose and repair your malfunctioning appliance.
We can easily call up tech sheets, wiring diagrams, and other tools and information to ensure that we are providing our customers with the highest quality appliance repair service during every appointment. All appliance services provided by our certified technicians carry a 90-day labor warranty, while warranties on parts are subject to manufacturer guidelines.
Services
If you live in Alabama or Northern Florida, you know how important your home's appliances are to your everyday life. When those appliances aren't working properly, it can be very frustrating and difficult to focus on other tasks around your home. That's why you need a reliable company with only certified appliance technicians to quickly get those machines back up and working properly.
Our home appliances are vital to our modern life. When your home or commercial appliances stop working, you need a reliable partner who can help diagnose and repair the problem as quickly as possible. S & S Appliance Parts & Service provides Alabama's top appliance service and repair to a variety of home appliances.
At S & S Appliance Parts & Service, we have provided our customers in Alabama and Northern Florida with the highest quality appliance service and repair services since 1960. Our experienced, knowledgeable technicians are all factory-trained and certified to work with the Whirlpool family of brands, as well as other leading manufacturers brands.
S & S Appliance Parts and Service is an exclusive member of the Whirlpool Service Network. This network is a premier group of local service companies that provide top-of-the-line repair and maintenance for Whirlpool brand appliances. This group of the nation's top service companies is committed to helping maintain Whirlpool appliances' high value and reliability.
Reviews (24)
Richard Bawcom
Dec 30, 2021
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November 5 2021 Tech worked on dishwasher and found that it needed new motor/pump for dishwasher and stated it would be mailed to my house with a follow up date of Nov 19. No pump arrived and no tech. Requested a follow up apt. I was able to get call saying that pump was somewhere in the warehouse and appt scheduled for 29 Nov. Still no pump delivered to house. Called company and they said they were still having trouble locating pump. Here it is almost 2 months without a dishwasher and absolutely nothing from S&S. What a way to run a business. I fault S&S Appliance and WHIRLPOOL for this situation
J. M.
Dec 28, 2021
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Like many others, Whirlpool chose this company for my oven repair...their customer service has been absolutely HORRIBLE - actually non-existent.
Initial call was in early October - technician came, diagnosed the problem and said it would be 3 wks to get the part in. After 4 weeks no response from company or tech so we called Whirlpool for help and made numerous attempts to call company and texting technician. A couple of days passed and they finally mailed the part directly to me and tech came out to service the day before Thanksgiving, however, he realized he misdiagnosed the problem - it would
Initial call was in early October - technician came, diagnosed the problem and said it would be 3 wks to get the part in. After 4 weeks no response from company or tech so we called Whirlpool for help and made numerous attempts to call company and texting technician. A couple of days passed and they finally mailed the part directly to me and tech came out to service the day before Thanksgiving, however, he realized he misdiagnosed the problem - it would
Pamela H.
Dec 18, 2021
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I have never been so disappointed in a company than I am with this one. Maytag chose this company and I definetly would not chose this one. My techician arrive on the schedule day and told me what was wrong with my washing machine. Told me what it would cost to fix it made a appointment for 2 weeks to fix it and then the day arrived no technician no phone call no email nothing to let me know my appointment had been cancelled. Waited all day no word from any one. Have been calling for 3 days leaving voice messages and even sent emails. Nothing. I even paid for 2 service calls. Then today as I was
Melissa Sprinkle
Dec 15, 2021
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This company was contracted out through my home warranty company to fix my dishwasher. They came out once and had to order parts of course the parts were on b/o when they finally came in they came and fixed it but within a few washes it was doing the same thing again(overflowing) they came out again and ordered the same exact parts with the same results. They sent out another tech in June and he ordered different parts. Of course on b/o finally he was scheduled to come in October but after waiting all day he never showed up. I got in touch with the company and they said one of the parts of course
Annie M. No Nickname
Dec 14, 2021
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YOU ARE WARNED: S&S does not reply to online messages, ever. S&S never answers a phone call, anytime you call. You will only get the same recorded message that they are so busy they cannot answer & please leave a message. When you do leave a message, or more than one message, no one will ever return your call. You can go online and leave an online message, but you will never receive a reply. Your only option is to go online to schedule a service call. You will receive an email confirming the appointment. No way can you ask what the charge is for a service call. A service person showed up at my
Zach James
Dec 13, 2021
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Critical: Professionalism, Punctuality, Responsiveness
Appointment was cancelled because their technician ran into issues???? Yeah ok… waited a week, no response. Tried calling… no response… tried emailing…. No response. If I could give negative stars I would. Terrible customer service. Instead of using my warranty I had to pay out of pocket because these people do not respond. Thanks.
Appointment was cancelled because their technician ran into issues???? Yeah ok… waited a week, no response. Tried calling… no response… tried emailing…. No response. If I could give negative stars I would. Terrible customer service. Instead of using my warranty I had to pay out of pocket because these people do not respond. Thanks.
Kyra R.
Dec 10, 2021
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Let me start off by saying my technician has been absolutely amazing HOWEVER
I have had zero communication with the company since my problems began. My first appointment was scheduled for 11/2. Tech came out and couldn't fix the oven so ordered part, set the next tentative appointment for 11/15. 11/15 comes and goes with zero communication and checking the job status portal daily for an update, calling, leaving voicemails & sending call back request on the website 3 times.
Suddenly 11/16 the portal says email was sent 11/11 stating the part would not be in in time for my appointment
I have had zero communication with the company since my problems began. My first appointment was scheduled for 11/2. Tech came out and couldn't fix the oven so ordered part, set the next tentative appointment for 11/15. 11/15 comes and goes with zero communication and checking the job status portal daily for an update, calling, leaving voicemails & sending call back request on the website 3 times.
Suddenly 11/16 the portal says email was sent 11/11 stating the part would not be in in time for my appointment
Ron Busbee
Nov 26, 2021
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Like everyone else has said DO NOT USE THIS COMPANY! The service man was awful! They said that my service was canceled for no reason. They never followed up, never called me, never returned multiple calls to them, never responded to emails through their website! Could not be a worse company!!! I do not have a working oven for Thanksgiving because I have been waiting for parts, that apparently they have and are just not calling me. I was told by another repair company to report them to Whirlpool so they loose their agreement to service Whirlpool products. That will be my next call.
Alex Lamberson
Nov 17, 2021
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So the first time S&S came out was simply inconvenient. This time, it was completely unprofessional.
October 6, 2021: The replacement part for my washing machine was received and checked into stock at S & S. I am not contacted regarding its receipt.
October 25: I check on the status of my previous job and notice that the part has been checked in. Due to this, I ask for an appointment. The appointment is then scheduled for between 8:00 A.M. and noon on October 26. I confirm that I will be present during that time, and rearrange my schedule accordingly.
October 26: I am the 3rd appointment on
October 6, 2021: The replacement part for my washing machine was received and checked into stock at S & S. I am not contacted regarding its receipt.
October 25: I check on the status of my previous job and notice that the part has been checked in. Due to this, I ask for an appointment. The appointment is then scheduled for between 8:00 A.M. and noon on October 26. I confirm that I will be present during that time, and rearrange my schedule accordingly.
October 26: I am the 3rd appointment on
Paul Logan
Nov 13, 2021
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Jackie Entrekin
Nov 07, 2021
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I have used them before and was satisfied but not so much this time. All I needed was a new knob for my stove that was under warranty. Sent model # etc and photos. Tech came out and said I needed a new knob, of ordered the part and scheduled another appt. Two days later they cancelled the appointment because part was not available with promise to reschedule when part was available. That was March 11. It is now the middle of October and I haven't heard from them. Their automated system has no record of the service call. I emailed the and 4 days later someone finally called back. I have emails they
David C.
Oct 26, 2021
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I rate them 1 star because, in my experience, it is impossible to contact them. My dishwasher broke and was under warranty. Maytag/worldpool hired S&S to perform the service. S&S did arrive as scheduled and diagnosed the problem to a broken pump. So far so good. After waiting 2 weeks for the part to come in, called S&S multiple times to schedule repair but was forced by their system to leave voice messages. 4 were left and none responded to. Contacted Maytag multiple times and they weren't able to contact S&S either. Maytag called, sent them emails and told me S&S never
C. William
Oct 26, 2021
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This is the most unprofessional, most unreliable company I have ever encountered. They have now missed three appointments to service my new Whirlpool range. They do not answer phone calls nor do they return phone calls. The only contact I have had with them is automated phone calls. This is who Whirlpool uses for their warranty work in our area. This is also a direct reflection on Whirlpool, as far as I’m concerned. Please be warned before doing business with either company!
Anthony H.
Sep 29, 2021
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These clowns made me take a day off work to wait for them. They were supposed to notify me an hour out that their technician was on the way which they did not do. As a result the repairman was surly with me on the phone when he called me 5 miles from my house and he found out I was 25 minutes away. I had to have a friend go to my house to meet him because he told me he wouldn't wait more than five or 10 minutes. When he got there he walked in, looked at the washer, turned it on for some reason, and then immediately told my friend that he's not certified to work on GE appliances, although
J. T.
Aug 25, 2021
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ZERO stars. Cannot recommend.
On 8/16, I scheduled an online appointment thru Whirlpool warranty with S&S (I had no other choice of vendors) for 8/25. On 8/23, I received an email reminding me of the appt. But just before noon on the DAY OF THE APPOINTMENT, S&S called me to tell me they weren't coming. Instead, they rescheduled me two weeks out. I was told it was the earliest time available, that the warranty holder had "overbooked" them. When I asked why they couldn't tell me this earlier, since they had my appt info for OVER A WEEK, I did not get a response. Basically
On 8/16, I scheduled an online appointment thru Whirlpool warranty with S&S (I had no other choice of vendors) for 8/25. On 8/23, I received an email reminding me of the appt. But just before noon on the DAY OF THE APPOINTMENT, S&S called me to tell me they weren't coming. Instead, they rescheduled me two weeks out. I was told it was the earliest time available, that the warranty holder had "overbooked" them. When I asked why they couldn't tell me this earlier, since they had my appt info for OVER A WEEK, I did not get a response. Basically
Eugene E.
Aug 24, 2021
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I normally don't write reviews, but I have to agree with another customer that received rude and unprofessional responses from S&S Appliances (Bessemer, Alabama). I received the same experience from Huntsville, Alabama and I guess they don't care much about customers. I told Rosie (at S&S) that her lack of knowing how to treat customers had NOTHING to do with my appliance not being covered by warranty (there is a way to tell it to a customer without being rude). She highly disappointed me with her attitude and lack of customer service. She contributes negatively to the Google
Kevin Wilson
Aug 16, 2021
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Horrible company , this is my first review to do but I felt I need to let everyone know before they called. I use a warranty co and this is who they sent. They came to attempt to repair my refrigerator, the freezer door would pop open every time the fridge door was shut. With kids in the house they would not realize it and the freezer door would stay open so everything started to melt. This has only been going on for a couple weeks and we have had the refrigerator for close to 15 years. The repairman came out and attempted to adjust the feet, that didn’t work so he called the manufacture and
Emily R.
May 24, 2021
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I scheduled online appointment for May 24th with Maytag. It was the soonest a technician could come. It was confirmed on May 8th and May 24th by Maytag. On May 24th, I called S and S confirm and they informed my they would be coming on Friday. No one reached out to me to notify me of the schedule change, so now two days this week are shot because of this companies lack of concern of my time.
Maurice F.
May 12, 2021
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Got a new Maytag washing machine and the lack broke after 6 months later on a device what suppose have a good service brand. Call the factory and they gave the service call to S an S appliance and on 03/17/21 they sent a service guy out who was ready to go when he arrived. The factory told me prior to the service guy coming to my house that they already told S and S what the problem was and ordered the parts for the repairs in advance. The service guy S and S showed up as if this had never happen. He advised he was going to order the parts and will contact me and have it repaired in a couple of
Zach R.
Mar 02, 2021
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Mark G.
Sep 16, 2020
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Jim S.
Jan 03, 2020
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My appointment window came and went. When I called for an update, I was told my appointment (yes, I have a confirmation e-mail) was not for today, but for Tuesday, we only come to your area on Tuesday and Thursday. I let them know I had taken the day off from work for this, I was not able to make Tuesday. I asked who changed my appointment and why I was not contacted... they are out to lunch. By the way, no apology for changing my appointment or for not contacting me. I asked to have the scheduling person (original appointment was made by Whirlpool) call me and was told no, I am fixing this now
Carmen H.
Sep 18, 2019
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Whirlpool chose this company for me. My frustrations were with Whirlpool not this appliance company. This appliance company always contacted me the day before my appointment. I didn't have a problem with the technician nor the appliance companies customer service. It did take over a week for the part to come in but I chose to be patient because it was covered under warranty therefore it was free. Yes, it is very difficult to go without an oven but if you don't want to pay then just borrow your friends air fryer and toaster oven. Again, I would recommend this appliance company but
Emily P.
Sep 24, 2018
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I absolutely cannot recommend this company and I cannot stress this enough. There are many other companies out there who are far better.
I did not choose this company, but rather, my warranty company assigned them to fix my refrigerator. The employees that have come out to the house have been nice enough, but my refrigerator has been broken for a month now. Appointments have been canceled and rescheduled without even contacting me. Parts have been "lost." When I called customer service, the first person I interacted with was a helpful woman, but the last gentleman who answered could
I did not choose this company, but rather, my warranty company assigned them to fix my refrigerator. The employees that have come out to the house have been nice enough, but my refrigerator has been broken for a month now. Appointments have been canceled and rescheduled without even contacting me. Parts have been "lost." When I called customer service, the first person I interacted with was a helpful woman, but the last gentleman who answered could
