Chimney Sweep Two

I waited 8 weeks for a service call only to be told when I called to confirm the appointment on the morning of that I wasn't on the schedule anywhere and that they would have to reschedule No thank you. There should be a choice for NO or negative stars. If they can't even make and keep an appointment I have to wonder about the work they do. And along with being clueless, the person I spoke with had no remorse for their screwup.

We are very unhappy with this business. We bought a gas stove and have had serious problems with it almost yearly due to a defect in the product that we discovered after the warranty. Customer service is terrible starting with a rude person who answers the phone and claims to be helpless about getting us an answer as the the cause for delay of a repair and who responds contemptuously to our question as to when we might expect to get the stove back with the following: "It will be ready when it's ready" and no further information. IF the company is short staffed an explanation to that effect would

In spite of the poor reviews, we took a chance b/c we needed something immediately. The sales person took the SKU number from a larger more expensive version of the appliance we were looking at and initially charged us more than $100 over the actual price. It was supposedly an "accident", but we weren't even near the unit he took the price from. And when we pointed it out, it wasn't like he seemed genuinely confused, he just corrected the price.
There's definitely a slightly predatory "used-car-dealership" vibe to this place.

Here are a few things of note about the chimney sweep fireplace shop. It's not great, it's not terrible, but make sure you get the name of who you are working with and a paper copy or receipt of whatever you order from them. I have had them misplace multiple orders over the years at both locations.

I was told your customer service was poor but decided to go in anyway as I desperately need a new stove. I honestly can't believe how horrible it actually is.
When I went in, the gentleman showed me exactly one stove and told me the others were out of my price range (he never actually asked my price range though). He then told me the things that would need to be done before installation (gas line and chimney inspection). After I did those, I called to actually buy the stove and schedule the installation and was told by someone else that I was wrong and that that wasn't what the original gentleman

The company came over to clean our gas fireplace in October. They said it was leaking carbon monoxide and red tagged it during the cleaning, stating it needed 3 new gaskets. I've called 4 times since inquiring about the gaskets. If you want anything done in a reasonable amount of time call another company.

I purchased a propane fireplace from Chimney Sweep Fireplaces in 2018. The Sales department was adequate up to the point of the sale and then directed any issues to the service department (2 stars.) The installation technician was outstanding, both on the initial install and on subsequent service calls (five stars.)
The huge problem is with the service department - they don't return calls, they don't follow up on issues, they don't order parts that the service technician has asked for, and in general they don't seem to have any problem with delivering substandard service. It's pretty clear they

Went in to look at propane stoves. While I was there thought I would replace the gasket for our Hearthstone wood stove. The parts department person was rather abrupt and basically would not even let me look at the hearthstone catalog to show them our model. He could not be bothered for a part that was a few dollars. However, my primary reason was to look at stoves. Needless to say my wife and I walked out and will not be back.

Terrible service. Was told our woodstove repair would take 2 to 3 weeks by technician & at drop off at the Shelburne store. The technician was prompt and very helpful & courteous. However— 2 months later we still do not have a stove and they are telling me one or two more weeks. The manager Jason flat out told me that they did not say that it would be two or three weeks— that they told us it would take several months. Of course we would not have agreed to that and would have probably invested in a new stove at that point. Jason told me that I was “yelling” at him on the phone when they

We had both our Vermont Castings stoves installed with them about 2 years ago. We spent well over 11,000 dollars with them. Customer service was not great and they were not friendly .. but at least they did get the job done. Now I need replacement parts, catalysts for each stove. I called 3 weeks ago and asked them to be ordered. No timeframe on when they would be in. Called today after I heard nothing, multiple calls unanswered. Finally get someone to answer the phone and they can't tell me anything! Avoid them if possible! Great to sell you something and then no service. Take your money elsewhere