At Zion Carpet and Restoration, we understand the importance of a clean and healthy home. For two generations Zion carpet has provided the Tri-Cities and surrounding area with the highest quality services in carpet cleaning, carpet repair & re-stretching, tile & upholstery cleaning, and fire & water restoration. Serving both residential and business with the most advanced cleaning and restorations technology in Eastern Washington, our employees are highly trained, insured and bonded.
Services
Our alignment with KUSTOM US provides the benefits and service of our local relationships with the size, reach, and expertise of a national enterprise. Thank you, Zion Carpet & Restoration! You are our heroes. Thank you for rescuing us when a pipe burst at our home, making a tough situation easier to deal with.
Few things are as devastating as a fire in your home or business. Whether large or small, fire results in serious damage and loss to property and possessions, affecting the living situations of home occupants and loss of income to businesses. In addition to the fire and smoke damage, your property may also suffer water damage from fire fighting efforts.
Water damage can result from many sources. While floods or rain damage are obvious culprits, it can also come from broken or frozen pipes, a leaking home appliance, toilet overflow, sewage backup, fire fighting efforts, or in the case of a multi-residential property - such as an apartment or condominium - even water leakage from a neighbor.
Carpets can quickly collect dirt, bacteria, dust mites and allergens. Everything you step on or in in the outside world can make its way back to your carpet. In addition to making your carpet dirty, these contaminants can actually pollute the air you breathe every day. Even when your carpets look clean, they may be dirtier than you think.
Reviews (10)
Patrick S.
Feb 13, 2020
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Worst double dipping company I have ever used. Sad thing for them is they will be sued and loose. I took video of them and they broke our things and then refused to complete work after they were already paid. Talked to a friend and they did the same to his parents house. They are greedy and poor communication. Everything is always someone else's fault. Guess they thought they could walk all over another customer... not on my dime or time. BBB said they have a very poor rating so don't trust this site if you want real star rating. Take the time and call BBB. Time to shut this place down
Terri T.
Sep 06, 2019
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Kathy S.
Apr 14, 2019
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Our experience with Zion Restoration has been nothing but positive. We experienced water damage in the interior of our home brought on by an ice dam to our roof due to the winter's abundant snowfall. One wall had to be torn down to the studs, insulation removed as well as new carpet and pad replaced in the room. Since our house was only two years old our concern was that the restored quality would not match up to the original build. But our concerns were unfounded and found it a delight doing business with them. Zion is highly organized, communicates extremely well throughout the whole
Karen D.
Aug 22, 2018
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Huge shout out and thanks to Zion carpet
On time for the estimate , on time to stretch the carpet and then worked us in to have the carpet cleaned. And yes, once again on time!
I have had so much done on the house and so many no shows or late workers that it's huge when people are on time and accommodating.
Gabe was excellent and good to his word on time and costs ( all were reasonable )
I would highly recommend them.
On time for the estimate , on time to stretch the carpet and then worked us in to have the carpet cleaned. And yes, once again on time!
I have had so much done on the house and so many no shows or late workers that it's huge when people are on time and accommodating.
Gabe was excellent and good to his word on time and costs ( all were reasonable )
I would highly recommend them.
M. M.
Jan 20, 2018
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Amazing company!!! Paul and his team are awesome! We had a flood and it was devistating! In one night my home was a wet mess! As soon as Paul and his team came in, we felt relieved! It took some time but our home was put back into place and it looked and felt better than before. I homeschool my special needs child and I really felt Paul and his team were very accommodating! 5 STARS!!!
Nanci W.
Feb 21, 2017
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Agree that I would give Zion a negative rating. They came in and bulldozed tearing up carpet and molding without discussion. No indication of what the plan or timeline would be. They opened bedroom doors without asking, one had a confined dog and one someone was getting dressed. Then tried to open that door again, fortunately husband standing by. I had not even yet submitted a claim. Did not give me a copy of what I signed. When I called to try to find out a time when they would return, I was told they only make schedules in morning, and "We have other places to take care of." When I
Dana K.
Nov 28, 2016
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I would give Paul and Zion a negative score if I could. The process of having them come and do water damage repairs was truly added stress and cost that no one wants to endure. Numerous times they had appointments complete work and never showed nor called. Which led to more lost pay from work. It took multiple phone calls to ever get a return call from Paul or his team on work updates . Then they demanded full payment for work that was never completed!!!! It has taken 4 months to get a small restoration done. Now we must resort to completing the process ourselves... please please . Find someone
Bridget P.
Feb 26, 2016
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Sherry Z.
Apr 17, 2015
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Betsy B.
Aug 30, 2012
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When I made the appointment, they told me they would be here at 10:30am. When no one showed, I called the office at 11. They told me "oh, they should have told you they would come between 10:30-11:30am." At 12:00, I got a call that they were going to be late. When I mentioned that he was already really late, he said his paperwork said 10:30-12:30 for the appointment time. And he isn't coming until 12:45. Really??