Aqua Haven

We bought a hot tub just a lil over a year ago. There has been some sort of malfunction with 1 of the pumps or mother board. We called to get an appointment. Unfortunately we were 2 weeks out, but we agreed. Since our hands are tied. They are the only ones that can work on our hot tub according to the warranty. So... what's a person to do other than accept? Here we are 2 weeks later. We were given a 9:15 appointment. First on the route according to Aqua Haven. My husband scheduled off for this appointment. Waited 45 min. Finally get a call. The only person available to work on it has called

This place is a RIP off, charged us over $500 to open our pool. The process took over 3 weeks and when they started they had completed the opening the pt even able to be swam in because it was so cloudy you could only see about 12 inches. I ended up finishing it myself. When we questioned them about it we were told the only thing that was included in the pool opening was to remove the pool cover. Given we did not have a cover I'm not sure what they were supposed to do. I hope as many people as possible will read this review before using their service and think twice. They are incompetent at best

On March 5th of 2021 my husband and I visited the Aqua Haven Spa event at the Fairgrounds. We ended up purchasing one of their spas. We were asked for a $2300 down payment as the spa wouldn’t be ready till Mid September. Once we left that show it’s been “crickets” … It’s now mid October and I’ve called the company several times with no returned calls back to me. I’ve left messages for Rocky and Kellie. At this point we just want out money back and the “administrative and restocking fee” void due to no such action needed. According the only sales associates that answer the phone

Very impressed with the quality of the product and exceptional services. I have purchased 3 different spas from Aqua Haven over the past 30 years and each one just gets better. Cary (my sales rep) was awesome. We purchased our spa in May of this year but because of COVID supply issues didn't get it delivered till October. Cary told us this was going to happen and keep us updated every couple of months. Jesus, Josh, & Christian delivered out new spa and hauled away the old one. Very professional and careful not to damage anything. Jesus took the time to go over all the new features and chemical

Worst service ever. I paid thousands of dollars for a hot tub that just breaks down all the time it had multiple pumps and heaters and surge pump and light module and cost 100 dollars everytime and never got to use it being it was always broke and now out of warranty and broke again. I called and asked for a replacement since they can’t seem to fix the problem that it breaks down every month and tried to get me to take apart and sent stuff when that’s not why I paid for new one and still no help. Believe me or not that’s your money and your choice and I’m sure some of there tubs is great

Aqua Haven had exactly what we were looking for at the right price. Kim's customer service was fantastic. We're excited to get our new hot tub!

Great experience in dealing with Aqua Haven. Saleslady Kim was the most knowledgible sales person about her product than any other dealer in the OKC area! She sold me! I now have a wonderful spa that i couldn't be happier with!

Nothing but positives so far. Hot tub was delivered when promised and the two gentlemen who set it up were professional and friendly. Would definitely recommend Aqua Haven.

Aqua haven did a great job delivering and setting up our new hot tub! It came with a 30 day supply of chemicals. Thry answered all our questions we had after set up. 5 stars so far! Excited to enjoy our hot tub once the weather cools down a bit.

Aqua Haven delivery crew was absolutely outstanding. Jesus and Alex were professional and very helpful. They got my hot tub in a tight spot during a rain storm here in Wichita. Thanks guy's we appreciate you!

We have been very happy with our new spa and especially the delivery and set up! Hauling away our old spa was not easy but the deliver team did a great job on both. Spa was a bit more pricey than we had hoped but the fact that they had these in stock was probably worth the cost. I am sure we will be enjoying this new spa for many years, and the owner was a pleasure to work with at time of purchase.

Horrible experience with Aqua Haven. Kim Wigley sold us a hot tub on March 16, 2021, paid $3100.00 down. Assured by Kim should be in this summer, worst case scenario at the very latest October. Called to check on purchased hot tub, told by their sales manager Rocky, looking at December now, unless we want to pay more money??? We were in Texas this last weekend, and same hot tub is available. Tried to get a refund on our down payment since it's looking like winter 2021-2022, even though we were misled and told would definitely arrive sooner, we would be out of pocket over $2500.00 should we

Ordered a spa still waiting for update in delivery ref the COVID impact.it has been 8 weeks. Will update depending on progress. Everything has gone great up to now. Waiting on delivery

These folks were good on the phone, set a date for home service and they were here when they said they would be. The price did not change. They were professional and respectful. Good Company! I will call them first next time.

They know how a fiberglass pool is supposed to be installed. Fiberglass is great; comes in a ton of sizes, colors and shapes and the main reason we've always had one is because they are easy to care for and don't eat chemicals. AquaHaven offers the best installation package and their crews are top notch. Biggest plus is they picked up their trash and respected our property while they were here. The pool came out perfect and they performed everything they said they would. A pool is an investment, and you want to be sure it's done right. Call them and then compare.

Wonderful store for all your pool and spa supplies. What I like is that there is no out door furniture for sale, just in ground and above ground pools, spa's and out door kitchens. Oklahoma family owned, ask for Misty.