Premier Supplier of Hearth Appliances, Grills, and Outdoor Kitchens in Central Massachusetts. Feens Country Living has been supplying hearth appliances including wood, gas, and pellet stoves, fireplaces, fireplace inserts, glass fireplace doors, gas logs, hearth accessories, grills, and outdoor kitchens since 1975.
Since the inception of our business, our philosophy has been to treat each customer in the manner in which we and our staff members wish to be treated. We are experts in the products we sell. The purchase of a home hearth appliance is a substantial investment and one that could last a lifetime. Our professionals take into account your budget, size of the heating area, aesthetics, and safety.
While the choices you have may be overwhelming, it is our goal to help you filter through the available options, so you can make a selection that is a good fit for you, your home, and your family. Additionally, we pride ourselves on our installation and post-installation service to assure that you are pleased with your hearth product now and in the future.
Since the inception of our business, our philosophy has been to treat each customer in the manner in which we and our staff members wish to be treated. We are experts in the products we sell. The purchase of a home hearth appliance is a substantial investment and one that could last a lifetime. Our professionals take into account your budget, size of the heating area, aesthetics, and safety.
While the choices you have may be overwhelming, it is our goal to help you filter through the available options, so you can make a selection that is a good fit for you, your home, and your family. Additionally, we pride ourselves on our installation and post-installation service to assure that you are pleased with your hearth product now and in the future.
Services
Feen Country Living was founded in the summer kitchen of our 18th-century farmhouse. At that time we were rehabbing it into a more comfortable home for our family of six children. Oil prices had risen tremendously, and oil embargoes were taking place. At that time people could only fill their gas tanks on a date based on the last digits of their license plates.
Are you or do you know someone who needs a good job? Our family-owned business offers competitive starting wages. After a 90-day probationary period, full-time employees become eligible for individual health insurance, paid sick days, and holidays. We ask that you are motivated, willing to learn, and have reliable transportation to and from work.
Fireplaces provide warmth, comfort, and ambiance for your home and family. Feens Country Living has a wide selection of quality, brand-name wood, gas, and electric fireplaces from which to choose. Additionally, we sell and install glass fireplace doors. While it is likely the primary decorative element in the room, a fireplace is also the most functional one.
Retrofit your existing fireplace with a wood, gas, or pellet fireplace insert, converting it into a highly efficient source of heat for your home. Wood is the traditional fuel. It grows locally, is abundant in most areas, and is one of our few renewable sources of energy. Burning wood makes great sense from an environmental standpoint.
A freestanding wood-burning, gas, or pellet stove is a portable appliance that will efficiently heat your home. There are many styles from which to choose. Most stoves are made of steel, stone, or cast iron. Additionally, they may be finished with porcelain, enamel, or high-temperature paints in an array of colors.
Reviews (16)
Breanne Russell
Oct 17, 2021
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Very disappointed that the salesperson who spoke with my elderly parents was not forthcoming about the amount of cleaning a pellet stove requires, especially since they would be using this 24/7 as their main heat source. Salesperson completed the purchase agreement and scheduled the inspection, where the much more honest gentleman told my dad he'd need to crouch down and clean nooks/crannies frequently.
Insult to injury was that they charged my parents $125 to come out when the salesperson could have just been forthcoming from the get-go. The cleaning and maintenance component may be common sense
Insult to injury was that they charged my parents $125 to come out when the salesperson could have just been forthcoming from the get-go. The cleaning and maintenance component may be common sense
Andrew Lemoine
Apr 29, 2021
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Scott M.
Jan 09, 2021
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I am not sure if they were ever good, but they seem to have given up. They seem to think that they are in the stove business, in my opinion, they and every other business are in the keep-your-customers-happy business. That requires communication. These people don't answer their phones, and don't return phone calls. If you do finally get someone, they will offer all kinds of lame excuses.
I bought a Vermont Casting Montpelier 2 stove from them. It has been a huge disappointment in several ways. One of those seems clearly to be a warranty and definitely a safety issue. I knew they
I bought a Vermont Casting Montpelier 2 stove from them. It has been a huge disappointment in several ways. One of those seems clearly to be a warranty and definitely a safety issue. I knew they
Paul Sarapas
Jul 18, 2020
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Steven Thompson
Oct 07, 2019
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Had my pellet stove today. Chris the technician was early BIG PLUS. He was very help full also like how he layned runners from the front door all the way to the pellet stove so he would not dirty anything in our house. He was very helpful answering any questions I had. Also told me what i need to do to make it run more efficiently.
Carrie Nissi
Oct 01, 2019
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Went into shop, chose a see-through fireplace (gas), got all the information I needed. Called the shop to set up appointment for them to come out. Rec'd a call back, but instead of having my salesperson call me, he told her I needed specs. She sent specs. I emailed back that I would like to set up an appointment. Heard nothing. Called the shop and left her a message to call me to set up an appointment. Have not heard back. Terrible customer service; why would I bother to buy a stove there? If the don't even want the sale, then I can't imagine their customer service after the fact would be any good
Peter Chalas
Sep 27, 2019
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Bought a propane stove from them a few years ago. It broke down last year and they came and repaired it charged me $265. It stopped working again so I went to the store. The owner was on a day off. An old guy talked to me and tried to talk me into buying a new one for 3 grand. I told him to have the owner call me back. One month later no return call. My friend told me to call my propane provider. They sent their tech over and fixed it in a half an hour.
Poor customer service I will never do business with Feens again.
Poor customer service I will never do business with Feens again.
Beth Ann Hgaue
Aug 02, 2019
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Jonathan S.
Mar 10, 2019
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We had a great experience with our wood stove install from Feens. We got a great price on what was going to be a tricky install. Feens coordinated with our roofers and completely rearranged their schedule when we found out the roof was going to happen much earlier than expected. The install was done within 3 hours and the stove looks great. The technicians are extremely knowledgeable as are the staff at the showroom. The only thing you might need to do is be patient with them as the sales and install process take some time as each house and install is different.
Karen S.
Oct 30, 2018
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I purchased 3 units from these folks 10 years ago when I built my house. I am still getting first class service. Right now is their busy time for service and are backed up. I needed a pilot lit and I got service within a few days. It would have been sooner but I had to cancel the first appointment. They are a family run business that has like any other small business good days and bad days. I would not hesitate to buy from them again.
James Squires
Oct 30, 2018
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I bought a wood burning stove from feens. It was the best price around, they installed it very professionally. I've been using it a while now and I've had no issues at all. I think people who have left bad reviews don't appreciate the importance of having a safe, properly installed wood stove. I had troubles with getting in touch with people and getting calls back too, but in the end.... this place delivers you high quality, expertly installed, fireplaces and stoves for your home that will warm you up and will be safe to operate for years to come at a fair price. What else can you really ask for
Theresa Wright
Aug 27, 2017
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The customer service is really bad I will never go their again. My husband and i were the only customers in the store and it took at least 30 min before we were helped, when the guy finally help he assumed we could not afford to purchase a pellet stove the guy who was some what helpin had to leave to unload a delivery at a warehouse and no else had the desentsey to assist us.That's ok our money went somewhere else with better service and friendlier people.
John B.
Dec 22, 2016
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I agree with others here that the good customer service ends at the point of sale.
I bought a gas stove just over a year ago and now in early winter, the pilot keeps going out. I called on a Monday and left a message with a young lady. I finally got a call back 3 days later, only after I called back the day after my initial call. I was told they couldn't get a service technician over to come out for almost 3 weeks. The reason, I was told, was that their only service technician quit and they were using a guy who fills in for a couple of days a week. I have had similar experience in
I bought a gas stove just over a year ago and now in early winter, the pilot keeps going out. I called on a Monday and left a message with a young lady. I finally got a call back 3 days later, only after I called back the day after my initial call. I was told they couldn't get a service technician over to come out for almost 3 weeks. The reason, I was told, was that their only service technician quit and they were using a guy who fills in for a couple of days a week. I have had similar experience in
Jack M.
Nov 01, 2016
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The Feen's team is so customer focused and is driven to assure a great user experience. We've been dealing with them for years and there isn't a weak link on this team- everyone is friendly, knowledgeable, professional and responsive...from the owner to the sales staff to the service team. We bought a gas insert years ago and it's the best thing we ever did for our house..so cozy! The periodic service requirements are all handled by Feen's and they've made it easy.
I'm honestly surprised to see a review with a bad experience as all I know who have done business
I'm honestly surprised to see a review with a bad experience as all I know who have done business
Cheryl R.
Dec 06, 2013
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At least the previous reviewer was sold a fireplace insert. I couldn't even get Bob (the owner) to sell me a wood stove with installation! The day before I talked to Bob (the owner), I called to get a price on a Jotul as well as a rough estimate for installation. I told the salesperson where we lived and they said it's no problem; it could even be installed before Christmas. Feen's is 15-20 minutes from us. The next day I called to officially place the order and ask for a formal quote for everything--we were ready to go ahead. I was forwarded to Bob (the owner), who hemmed
S. W.
Nov 28, 2013
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Be careful. When selling us a fireplace insert, they were friendly. That is where it ended. Our project was delayed 6 weeks because they admittedly forgot to order installation materials. Since them, we have returned to order replacement parts under warranty. 3 times they said they would place the order, and not once have they followed through. They simply don't care once the sale is made. The one star is for the lack of service and support, although we would give 5 stars for the product. If you must go there, view the stoves in their showroom, but buy elsewhere!
