Maintaining proper chemical levels is essential to keeping your hot tub clean and in great condition! If you own a hot tub, you know the importance of keeping it clean. The most effective way to keep dirt and debris out of your spa is to take preventative measures before things get nasty. Occasionally, though, dirt is.
Sitting in the bubbling waters of a hot tub is a perfect way to unwind al fresco, but attempting to relax in an exposed hot tub can prove to be a tricky task. From nosy neighbors to busy footpaths, residential. Today, hot tubs have transformed into so much more than the late night rendezvous point that is often depicted in movies and reality television.In fact, according to a survey done by The National Spa and Pool Institute, there are.
Sitting in the bubbling waters of a hot tub is a perfect way to unwind al fresco, but attempting to relax in an exposed hot tub can prove to be a tricky task. From nosy neighbors to busy footpaths, residential. Today, hot tubs have transformed into so much more than the late night rendezvous point that is often depicted in movies and reality television.In fact, according to a survey done by The National Spa and Pool Institute, there are.
Services
Hot Tub Warehouse was founded in 2010, by two people who have been in the pool and spa industry for over 20 years, owning and operating a brick and mortar pool and spa retail store. With the changing times and the days of technology it was time to branch out the business into the world of ecommerce and online sales.
We pay shipping costs on ALL orders over $35.00. Shipping and handling on all orders under $35.00 is just $7.95 no matter how many items you have. Free shipping is typically a 5-7 day delivery time. Options for faster shipping are available and can be seen during checkout. Overnight, Two-Day, and Ground (typically 3 to 4 days) are available for purchase if your order is needed faster than the 5-7 day delivery time.
Maintaining proper sanitation and chemical balance in your hot tub is of the highest priority. It keeps the water clean and bathers safe from bacteria and harmful waterborne agents. Whether you use a traditional sanitizer like bromine or chlorine, or use an alternative system like Spa Frog or Nature 2, we've got everything you need to maintain a relaxing and sanitary hot tub environment.
Having your chemicals properly applied to the water is an important responsibility for a hot tub owner. Bad chemical balance can lead to bather illness or damage to the hot tub system. Chemical test kits are available in many forms: liquid, tablet, strip, and digital reader. Each variety is accurate as long as they are utilized in the right way.
We should never underestimate the power that scent can have, both on our emotions and our ability to relax. No matter what your primary use for your hot tub is - relaxation, rehabbing an injury, to revitalize personal relationships-aromatherapy has a scent that will enhance each experience in its own way.
Reviews (18)
Dan C.
Nov 03, 2021
Report
I don't know how this company stays in business. I paid for a pump and recieved it damaged. I immediately reported this along with pictures. They said they were going to file a claim with the courier. Ok... So what about a refund or replacement. They said I get nothing until claim was settled. WHAT!!!!! This claim has nothing to do with me and I was told that if claim was rejected then I get nothing. This not right! It has been over 30 days now and the average time for this type of claim is 10 days. They won't respond to my inquiries anymore. Is it legal to do this? Definitely unscrupulous
Deb H.
Apr 09, 2021
Report
STAY AWAY!! I purchased 2 items chemical items with one being approx $65. I received no order confirmation but received the order after approximately 2 weeks with the $65 item not included. Instead it was a different sterilizer that we do not use which retails for much less. They did not respond to their email and phone help is lip service, attitude and deflection. It has been a month and they are still messing with trying to get the correct order. When I asked for cancellation and my money back I was told they wouldn't do that.. ? If I could give 0 stars I would. I wish I would have
Jake S.
Feb 15, 2021
Report
Would not recommend these guys....they have 1 of 5 stars for a reason. I ordered 3 spa jets from them...took 3 weeks to get, they sent a completely different item- a charger of some sort, the lady that works there has no clue what is going on, they send the wrong tracking number, & they didn't even give me a refund. Do yourself a BIG favor- use "hot tub outpost" online- I ordered 3 separate orders from them- had all the correct parts I ordered, & received all my parts in less than a week with proper tracking numbers as well.
Jennifer G.
Feb 09, 2021
Report
Catherine B.
Oct 29, 2020
Report
Absolutely horrible customer service. No notice whatsoever on my order until I called them two weeks after order was placed only for them to tell me they can't fulfill the order. No attempt to rectify the situation at all. Just told me my order has been cancelled and hung up on me. Absolutely rudest lady ever.
Jason S.
Oct 20, 2020
Report
Reno G.
Sep 21, 2020
Report
Horrible horrible company! Dishonest scammers. You are lucky if you get ahold of customer service, you are luckier if they ever ship your order. Oh, and don't throw your money away on express because if they do ever ship your order, it won't arrive any faster. If you want to work at or shop at America's worst company - here it is
Tom C.
Aug 12, 2020
Report
I have been trying to return a part that doesn't work for me since 28 March 2020. I get it COVID but this is a online business and if you sell things you need to be able to return them as well!! No phone support anymore, and only auto reply email response. Need a return authorization number but no one emails back with a number and address. Terrible!!!
D. P.
Jun 16, 2020
Report
DO NOT ORDER FROM THIS COMPANY! I unfortunately did and spent $290 with them and most likely will never receive my product. As soon as I ordered I got an email advising that "due to COVID" they're basically not able to process any order and it could last into July/August and will not cancel/refund your order. They have turned off their phones so you can not speak with anyone at the business. No one would respond to my emails either so once I finally advised them that I'm willing to get legal representation involved, I received an email saying that my product has shipped. I waited
Jeff H.
May 15, 2020
Report
Place is a scam, tried to cancel, the sent an email used covid-19 as an excuse in there confirmation response then crickets. I reversed the charges on my card. Purchased from a different source. Immediate response shipped the next day.
Don't buy anything unless you like problem. In a world where a mouse click gets you instantly the part you want these people need to go do something else.
Don't buy anything unless you like problem. In a world where a mouse click gets you instantly the part you want these people need to go do something else.
Charlotte M.
Mar 24, 2020
Report
A true one star or less company!!! Don't be as stupid I was, not reading customer reviews before purchasing from this company. Also, the reviews with the Better Business Bureau are just as bad. Ordered from them March 11th, can't reached them by phone or email. The website just says that the order is "unfulfilled". Even though it's been weeks, sounds like all the reviewers had the same or worse customer experience. Sad. Guess, I'll be hounding them, trying to make other customers aware of their abysmal customer service until I get my product, or I dispute the charge
Christy A.
Jan 31, 2020
Report
The absolute worst online shopping experience I've ever had.
order placed 1/18/19
email asking where my order was 1/24/2020
response to my email 1/29/2020 to say there was a glitch in their system, followed by another saying my order was canceled and needs to be reordered, after checking with my bank, that was a straight up lie. so they wanted me to pay twice for something they were never sending. I will never shop with these shysters again
order placed 1/18/19
email asking where my order was 1/24/2020
response to my email 1/29/2020 to say there was a glitch in their system, followed by another saying my order was canceled and needs to be reordered, after checking with my bank, that was a straight up lie. so they wanted me to pay twice for something they were never sending. I will never shop with these shysters again
Melanie P.
Jan 21, 2020
Report
Erick C.
Dec 16, 2019
Report
Terrible Experience.
I ordered a part on back in November 2019. The item on the website states that the item is "In stock and ships within 1 business day"....with a delivery time of approximately 5-7 days. I inquired about my product 1 week after the purchase as I didn't receive a shipment notification. I was told that it should ship the next week. Needless to say... this same response occurred over the next 30 days AFTER my initial order was placed with every associate stating that there is a delay (with no specifics to the cause of the delay). They finally cancelled my order
I ordered a part on back in November 2019. The item on the website states that the item is "In stock and ships within 1 business day"....with a delivery time of approximately 5-7 days. I inquired about my product 1 week after the purchase as I didn't receive a shipment notification. I was told that it should ship the next week. Needless to say... this same response occurred over the next 30 days AFTER my initial order was placed with every associate stating that there is a delay (with no specifics to the cause of the delay). They finally cancelled my order
Michael B.
Nov 21, 2019
Report
Have ordered from them in the past, but latest order did not arrive after 3 weeks. Website said it would ship in 3-5 days.
They said it was in the warehouse, and that the warehouse was backed up. After they contacted the warehouse, nothing happened.
So, I cancelled the order.
No idea what really happened. Was the part really in the warehouse? Does the warehouse not care about this vendor?
Like I said, past orders where fine. But, there are many pool vendors on the web, just find another one. That's what I did.
They said it was in the warehouse, and that the warehouse was backed up. After they contacted the warehouse, nothing happened.
So, I cancelled the order.
No idea what really happened. Was the part really in the warehouse? Does the warehouse not care about this vendor?
Like I said, past orders where fine. But, there are many pool vendors on the web, just find another one. That's what I did.
Hope W.
Sep 12, 2019
Report
I purchased a $35 pillow from this company. It arrived slightly yellowed and not white like the photos. I asked to return it. They sent a return label and told me they would be charging me for return shipping. Once it arrived to their warehouse they said they would not accept the return because I had taken the plastic wrapping off the pillow (which was literally the only way to view the pillow) and told me I had to pay them more money to have it returned to me when I don't even want the pillow in the first place. Very bad business practices.
John M.
Mar 18, 2019
Report
Franklin M.
Aug 25, 2017
Report
I ordered spa chemicals from them. My order was large enough to qualify for free standard shipping, which I assumed was fine as I had a 2 week supply. All items were shown "in stock." Based on my experience with other online retailers, I expected in stock items to ship with 1-2 days. When five days had passed, and my order was still showing "processing" on their website, I emailed them to inquire about the status. No reply. Thereafter I have since phoned them three times, kept on hold for 20+ minutes each time and prompted by the machine to leave a voice mail. Which I have