We carry the world's best selling brand of Spas and Hot Tubs, Hot Spring Spas and Caldera Spas. Hot Spring and Caldera spas provide the powerful combination of massage and hot water with one-of-a-kind massage, innovative water care systems, and features that keep water hot and operating costs low.
When you hear "massage chair", you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways.Take a look at this list of different types of limitations we've helped people overcome, and you might just be surprised.
I could not be more pleased with my spa. The equipment is high quality and the personal touch that Paul Madden, with Water by Design provides is second to none. Couldnt be happier with our Hot Springs hot tub! Their staff was extremely helpful allowing us to try out all of the hot tubs before our purchase, with no pressure at all.
When you hear "massage chair", you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways.Take a look at this list of different types of limitations we've helped people overcome, and you might just be surprised.
I could not be more pleased with my spa. The equipment is high quality and the personal touch that Paul Madden, with Water by Design provides is second to none. Couldnt be happier with our Hot Springs hot tub! Their staff was extremely helpful allowing us to try out all of the hot tubs before our purchase, with no pressure at all.
Services
Our customers tell us we are a breath of fresh air. We've grown to be a premier Hot Spring and Caldera spas dealer through service and integrity. We also offer affordable Plug 'n' Play Spas by Freeflow Spas! In addition to our wonderful spa brands, we have a complete line of custom saunas, spa parts, water care, and accessories for all of our products.
Customer service is our top priority. When you request information through our website, we will route it right away to the person from our organization who is best suited to giving you the right answers. We try to get to every request as soon as possible but please allow 1-2 days for responses. Don't want to wait for an email?
Your resource for everything that you need to know about purchasing, maintaining and enhancing a hot tub. Buy your hot tub with confidence. Check out our guides and general buying information on how to choose the right hot tub for your needs and enjoyment. Many people choose to finance their hot tub and make monthly payments rather than pay for it all at once.
Until now, water care has been complicated, confusing and hard to manage. The FreshWater Salt System has revolutionized the hot tub industry by making water care simple and intuitive, so you can relax and experience the full wellness benefits that come from daily immersion in hot water. Our unique and patented salt system automatically generates chlorine, keeping water clean and fresh for a full year.*
Reviews (13)
Robbie Honaker
Jan 30, 2022
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J. C.
Jan 22, 2022
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Lacy Parker
Jan 06, 2022
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Curtis Bower
Jan 05, 2022
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Jill Shelton
Dec 05, 2021
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Ken Lambert
Nov 26, 2021
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Burnart Hall
Oct 08, 2021
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I live in Botetourt County and my Spa sprung a leak in the jet system . I tried stopping the leak from the outside of the spa but had no luck. I decided to purchase a new spa. I entered the store in Roanoke the last week in August to find out that there were no spas in stock for sale and could not order one in less then about 60 days. I explained to the representative that my Spa was leaking and if I could not stop the leak then I had no choice but replace it. While I was there he told me of a product that he sold that worked similar to stop leak in an auto radiator. I told him I would check back
Kathy Hudson
Sep 02, 2021
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Helene Shumate
Aug 18, 2021
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Amanda Austin
Jul 24, 2021
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I appreciate the time Mark took with us to discuss all of our options, and I also appreciate the fact that when we ordered it, we were told that we would get it at the end of July and that is exactly when it arrived. Delivery and set up went smoothly. I never knew how much I needed this until we got it. The EP R200 has brought me a level of relaxation I didn’t realize was possible without chiropractic treatment and massages (neither of which I’ve had in years). Between the aquatic exercises and the jets hitting every necessary sore spots needed, I feel like a new person. I am an indecisive
Allen S.
Sep 17, 2019
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I bought a house with a 2004 Jacuzzi and the FLO message started blinking and nothing I did would make it go away. I called and got an appointment within a week. The service guy came, took a look, did some diagnosing, and concluded the pump was shot. He replaced the pump and all was well and good with the hot tub again. All in all, he was here for about half an hour or so and got it taken care of.
Service call fee + new pump came to about $450 total. Given I called around and got several estimates from various companies, this seemed on par.
Would recommend.
Service call fee + new pump came to about $450 total. Given I called around and got several estimates from various companies, this seemed on par.
Would recommend.
Joseph S.
Jan 30, 2018
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The owner talks the talk. They are pricey and promise service. However, once the system is yours, they will do everything they can to make you pay. The father-son team reduces the transparency of comments between customer and honest feedback. On several occasions, when things such as replacing a simple circuit board were not working, they called the manufacturer. After replacing the board twice, it was clear that it was not the board; rather, it was diagnosing the problem. They like it simple and want to up-sell you at the drop off a hat. Do not allow the mellifluous voice of the owner lull you
Molly H.
Mar 22, 2017
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