Southland Appliance

After waiting for over a year, thanks to the pandemic, all of our appliances finally came in. Rob and Joey did an awesome job delivering and professionally installing all four appliances. The prices were very comparable to the big box stores and even better then a discount appliance store. What convinced me to purchase from Southland was the great reviews for there service and sales. I can see why they have been in business for over 30 years, they treat there customers like family. If you want to support a small local business, I highly recommend Southland Appliance. Thanks again Rob and Joey,

When I first contacted Southland Appliance about 6 months ago, they had a 5 star rating...now I see they have gone down a lot. Ed's recording states that "my call is very important to him". Not so!!! His grandson has been out 3 times and my ice maker still doesn't work, It's always been this part or that part, and of course they never have it. I've lost track how much I've given them, probably close to $500 for nothing. Finally, I was able to speak with Ed himself. Ed thought he knew what it was and was going to order the part. That was about 2 1/2 months

I wish I had read the reviews on this place before I bothered to call or have them come out. I can understand how they got such bad reviews from most customers.

So I contacted a different appliance place, and they were too busy to help me so they referred me to Southland Appliance. Andrew called me back pretty quickly, and was able to get out to the property within a day or so and ATTEMPT to fix the Washer & Dryer, and the Dishwasher. It all started good, he was responsive and SEEMED to do a good job. Well after our renters had checked out, the cleaning lady tells me the Washer & the

I would NEVER use Southland appliance again. I contacted them to repair my ice maker in my bar area when they finely showed up it took 4 months and $550.00 to repair temperature control gauge When
Andrew the repair man left our home after installation we found a crack in the bar granite bar top directly above the ice maker see pictures below when I contacted Ed the owner he said they did not cause the obvious damage and refused to pay the $695.00 repair bill. We live and learn

,opicturedan left you message about broken pantry draw tray on whirlpool refrig here is photo of pblm broken round peg t

DO NOT USE THIS 'BUSINESS'!!!!
FEBRUARY... They first serviced our stackable washer & dryer at our condo. Andrew SEEMED very attentive at the time. Which I now realize was because he was trying to get us to go into a long term contract with them for repairs to some of the appliances at our condo. Sounded like a good idea as we do not live locally and occasionally rent out the condo. We decided to go for it. My husband paid him almost $1000 upfront. So now, he's scheduled to repair the stackable, but, HE DOES NOT SHOW UP, NOR CALL OR TEXT.
Ummm???
It took us a while to get

If you get Ed you are in good shape. His grandson forgot to order a part and for days Ed said the part was not in. Of course not, It was never ordered by his grandson. Too bad. I liked Ed but have to use someone else.

Ed is simply the BEST. My 80 yr old mother's fridge died and she called another "highly-rated" appliance repair company and they charged her $200 for Freon- which leaked out 2 weeks later. When she called them back, they said it would be another $650 for them to fix the leak with no credit for the $200 already paid- a total ripoff taking advantage of her. I called Southland Appliance and Ed came out and fixed everything; he figured out the problem fast, he replaced the board, filled up the Freon- he was so professional and kind. He was HALF the price of the other guys and it has

Service could have been much better. I called to find out if Ed could work on our oven and gave him the error code that was showing. He said yes, set the appointment for a couple of days out between 10 and 12, then completely forgot the appointment. I rearranged my schedule to be home for what turned out to be a no show. I called him back to see what was going on, and after he remembered he apologized and came later in the day (now had to rearrange my afternoon to be at home). Over the phone, he quoted me 72.50 for a house call, then charged me 89.50 and did nothing that he couldn’t have done

I have used Southland Appliance to Service my washers, dryers, and refrigerators through the years and they always deliver prompt and professional service. I highly recommend this company. 19 years ago they put a new a/c unit in my home and it’s still working as good as the day it was first installed. Ed and Andrew always inspect my equipment anytime I call them out to ensure everything is working properly. Thank you for your amazing service through the years

Called with an emergency 9:30 on a Saturday morning, he arrived by 11 a.m. Very grateful!!

We received really exceptional service from Southland! Our dishwasher was not working correctly, it wouldn't spray and these guys came in on the same day I called and got it fixed within the promised timeframe. They were very reasonable on the price too. I would definitely recommend them to anyone experiencing any issues with any of their appliances!

I had Southland Appliance come out today to inspect a burning odor from my dryer. We had lint burning under the and behind the dryer. The technician took the dryer apart and vacuumed out the entire appliance. He said we were lucky that we didn't have a fire. They came and saved the day and possibly our lives.

This isn't the first time they saved me. I am a caterer and was working on a big job when my refrigerator stopped running. They were out within the hour to service my fridge. They saved me hundreds of dollars I would have lost in foods.

Thank you Ed and Andrew of Southland

Your response is mostly untrue and irresponsible. 1. Your own technician commented that the repair Ed did months ago was done incorrectly. We have suffered with that repair for months. The refrigerator was turned into a total icebox by Ed!s repair. We called 2 days later . He said to give it time to adjust itself . We then called for him to attend to the continued problem . He said he would come out , didn't, then said he did but no one answered the door when he came by . I am home bound mostly and I was there so I can't imagine why the door wasn't answered unless he didn't

No show. Left a phone number voice mail but I couldn't understand all the numbers.

On July 11, 2017, I requested that Southland Appliance repair my home gas range. At that time I was advised that the parts were on order but could be somewhat "hard to get".

That did not bother me because even though the house was in escrow and this repair was required for closing, the house wasn't due to close for a month. Plenty of time, right?

Six days later on Monday July 17th I sent the following text message to Southland Appliance:

"Just wondering how things are going. I see the good news that those Wolf safety valves with thermocouple are in stock and available through

I have used Ed at Southland Appliance several times and he has always done an excellent job. He is polite and always on time. I would recommend him to family and friends as reliable and knowledgeable.
Thank you for the great jobs you have done for us..

I called Southland Appliance regarding a leaking refrigerator which flooded my kitchen and ruined my floor.

Ed came out the next day and fixed the leaks. He was efficient and knowledgeable and I would definitely use him again for any of my appliances. His price seemed fair and his expertise excellent. It is comforting to have a reliable person to call in any emergency situation.

Southland was referred by another appliance repair service. My washing machine was rocking and shaking. He saw that a strap was lose fixed, he was here less than 15 mins. Then told us this would not fix the issue probably should go and buy a new machine. My husband asked him several questions about the machine like where the motor was mounted. Charged us $85.00. The machine was in worst shape after the repair person left. We started doing research on the internet and found that the counter weight was probably lose. My husband took the machine apart and fixed. Found out the motor was not

I was referred to him from another company for a dryer that stopped working. He showed up switched the knobs ( which one was broken so wasn't turning ) it took him all of 30 seconds and said thats $68.50 for the service call!!!

UNBELIEVABLE! It took him longer to write the invoice than the time he spent in my laundry room! I was shocked! How in the world can he feel good about operating a business that way. I will NEVER again call back!

So my washer decided to develop an attitude problem in mid-cycle...it would agitate, but no rinse and no spin!!! There I was, stuck with a washer full of water and clothes not done being washed. In stepped Ed from Southland Appliance...
In less than an hour, Ed had my washer up and running!!! I would definitely call him again, and have already talked with him about coming to fix a problem I am having with my refrigerator.
I saw they had two reviews with one star, and it is clear these were most likely written by the same person...I believe the five star reviews speak for themselves!!!

We have used Southland Appliance for a little over 6 years and have only received quality service! I've gone through washers, dryers, freezers, several fridges (most of them being from GE) and had has been able to fix each one of them with little notice and usually completes the job in the same day. In the case that the parts needed to be ordered, the repair was done within 7 business days which was standard because it takes some time for them to arrive. We have used a company rep in the past and only ended up being dissatisfied over their attempt at a quick fix. Ed, with 40 plus years of experience

Southland appliance has just commited fraud on an elderly couple. They charged credit card and never service appliances.

Advertise being open 24 hours a day. called them and was told they was too tired to work. why advertise if you not capable of holding up your end. Waste of time...

Had this company come out and work on my sub zero refrigerator. They showed up on time and diagnosed our problem right away. It turned out that we needed the coil cleaned. The other company tried to sells us a repair. We would highly recommend this company!!