Neffsville Plumbing & Heating is an award-winning plumbing & HVAC contractor that has been serving Lancaster County since 1940. Our NATE-certified HVAC techs and skilled plumbers can repair or replace any component of your home's HVAC & Plumbing systems. We'll get the job done right and fast. Financing is provided with approved credit by Wells Fargo Bank, N.A. an Equal Housing Lender.
At Neffsville, we care about our customers and strive to give the best service at a price that is affordable. To assist our customers in avoiding costly repairs or full system replacements, we offer two outstanding preventative maintenance programs: Plumbing & HVAC. Each includes preferred pricing and free annual Peace of Mind Inspections. Learn more about these cost saving programs.
At Neffsville, we care about our customers and strive to give the best service at a price that is affordable. To assist our customers in avoiding costly repairs or full system replacements, we offer two outstanding preventative maintenance programs: Plumbing & HVAC. Each includes preferred pricing and free annual Peace of Mind Inspections. Learn more about these cost saving programs.
Services
Located in Lancaster, Pennsylvania, Neffsville Plumbing, Heating & Cooling Services is a third-generation company specializing in heating, air conditioning, plumbing, water treatment, drain cleaning, and bathroom remodeling. Neffsville was started in 1940 by G.C. Groff and George Kratzert who worked out of a barn at the rear of an apartment building on Petersburg Road off of King Street in Lancaster.
At Neffsville Plumbing & Heating, we hire the best of the best in the industry. For our customers that means that you can trust that our customer service team and dispatchers will match you with the plumbing or HVAC professional that is the perfect fit to solve your problem. Hi, I am Andrew and I will be visiting your home today.
On any given day, we get phone calls asking questions about our plumbing and HVAC services. Some of them are very simple to answer but some can be more complex in nature. Below are some of our most frequently asked question. If you cannot find an answer below, please call us! We are happy to help! The trip charge is a standard fee in our industry that covers the cost of having a technician dispatched to your home.
At Neffsville Plumbing & Heating, we care about our team and their families. We offer excellent wages and benefits as well as a great place to work. If you are motivated by learning, committed to being a team player and always put the customer's needs first, then Neffsville may be a perfect fit for you.
Your home's climate and plumbing systems require regular maintenance for optimal performance and to avoid costly emergency repairs. By signing up for a Plumbing or HVAC Customer Care Program, you'll save money by making sure your mechanical systems are properly and professionally maintained. At Neffsville Plumbing, Heating & Cooling, we provide Lancaster's best preventive maintenance program.
Reviews (27)
Jerry Brooks
Dec 31, 2021
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Sean Frankenfield
Dec 17, 2021
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Have used this company a couple of times and always appreciate how friendly and knowledgeable everyone is. Their techs work late into the night. When my boiler went down they came out at 9 to try and fix it. I eventually needed a new furnace put it which is going strong. They installed and removed it all in 2 days and loaned me out space heaters for the week and a half after I signed the contract until they installed.
Today I called them for an estimate on a pipe that rusted out and was leaking. Tyler got here quickly and was able to talk me through the estimate and what needed to get done in
Today I called them for an estimate on a pipe that rusted out and was leaking. Tyler got here quickly and was able to talk me through the estimate and what needed to get done in
Chester Zink
Dec 15, 2021
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Service was simply amazing. This job required visits from 2 technicians over 2 days. Every appointment was on time, covid concerns were addressed concerning safety. The technician who did the work was great. He found that the job could be finished in less time and saved me nearly 1000$ on the repair.
100% will hire again.
100% will hire again.
Jeanne Griffith
Dec 12, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Neffsville Plumbing & Heating is awesome, always friendly and professional. Chris G. is great, knows what he’s doing and talks you through the whole process. Chris put in a new well system 2 years ago and today my new hot water heater. Gabe his trainee was very nice and professional also!!! Thanks guys!!!
Service:Â Boiler installation
Neffsville Plumbing & Heating is awesome, always friendly and professional. Chris G. is great, knows what he’s doing and talks you through the whole process. Chris put in a new well system 2 years ago and today my new hot water heater. Gabe his trainee was very nice and professional also!!! Thanks guys!!!
Service:Â Boiler installation
Michael Lariosa
Nov 30, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Tyler was courteous, friendly and professional despite being surrounded by my 3 large dogs. He carefully listened to our issue and asked the right questions. After pinpointing the issue, he went to work and quickly fixed it. He ensured everything was in working order before closing out our service request.
Service:Â Drain unblocking
Tyler was courteous, friendly and professional despite being surrounded by my 3 large dogs. He carefully listened to our issue and asked the right questions. After pinpointing the issue, he went to work and quickly fixed it. He ensured everything was in working order before closing out our service request.
Service:Â Drain unblocking
Joe Lehman
Nov 19, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Great experience overall! Noticed a leak in my 18 year old hot water heater (yes I know it should have been replaced 10 years ago, duh me) on Saturday and Brad came out on Sunday and replaced it! Good dude. Very simple process. If you want someone you can trust to get the job done, ask for Brad!
Service:Â Boiler repair
Great experience overall! Noticed a leak in my 18 year old hot water heater (yes I know it should have been replaced 10 years ago, duh me) on Saturday and Brad came out on Sunday and replaced it! Good dude. Very simple process. If you want someone you can trust to get the job done, ask for Brad!
Service:Â Boiler repair
Ian Murray
Nov 17, 2021
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Great service! Very prompt and professional. Hot water heater died. Tim gave us multiple options along with the pros and cons of each, based on our budget, house, and needs. We did not feel pressured to do any specific option, and each was thoroughly explained. Water heater replacement was smooth and professionally done. Overall great experience!
Jennifer V.
Nov 03, 2021
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Christine R.
Oct 22, 2021
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My hot water heater burst and I had water issues in my basement. I called several plumbers. The only plumber available for that day service was Neffsville Plumbing. Now I know why...
The service tech was scripted with testing my water and trying to sell a new water softner before we even spoke about replacement costs. Then came the worst part, the cost of the install and water heater. If you get the 1 year service plan it is less because they offer a "generous" 10% discount on the parts. That being said with the discount, the cost to install a new 50 gallon water heater with a
The service tech was scripted with testing my water and trying to sell a new water softner before we even spoke about replacement costs. Then came the worst part, the cost of the install and water heater. If you get the 1 year service plan it is less because they offer a "generous" 10% discount on the parts. That being said with the discount, the cost to install a new 50 gallon water heater with a
Jeff G.
Oct 19, 2021
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Very unethical and deceptive practices (possibly illegal). We used Neffsville plumbing for 2 years, spent over 20k on a new hvac system and normal plumbing repairs and maintenance. We sold the home about a year after having work performed by Neffsville. They mislead the new owners of the home to pressure them into performing 14k of mostly unnecessary work to the septic system. We have 1 invoice from work we had completed from Neffsville which was altered when they provided the same invoice to the new owner. (We have copies of all invoices). Neffsville also claimed to the new owners (in writing
Harold Heagy
Oct 16, 2021
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Brendon was a friendly and compenent serviceman. We were in a jam when our hot water heater began leaking and soon water was all over the floor. Of course this happened on a Friday afternoon. Being a longstanding customer of Brubaker Plumbing for over 30 years we of course called them for help.To my suprise I was told no one could come until… monday. when asked if there are any servicemen on standby for weekend emergencies, the answer was no. I then called Neffsvile Plumbing and got an appointment for Sat. at 8 oclock. and guess what Brendon arrived at 8 oclock! Great service, and a good
Jesse T.
Sep 29, 2021
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In August my garbage disposal stopped working, so I called Neffsville. While scheduling the appointment, they told me there would be a $57 visit fee, which is totally fine, but they did not ask whether I owned the home (I rent, and this becomes important later). I took time off of work to meet the tech, who told me the disposal was too old and rusted and needed replaced for about $800. When I said I needed to consult with the landlord before moving forward, he balked, said they don't do work for tenants, and that they should have asked me whether I rented when I scheduled the appointment.
Josh Martin
Sep 23, 2021
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We signed up to be members at Neffsvile, pay so much a year to have priority scheduling and free of trip charge… all good. Until we had a water main break and they came out to fix it. Sure they fixed it the next day to the tune of $8176. Being young unknowing homeowners, we accepted it, and had it fixed (along with muddy foot prints to the carpet… downstairs). I wish I would have gotten a second estimate, as we have found from neighbors and other construction workers we were taken over the coals. Wouldn’t recommend this to anyone. They are prompt, they are friendly, but when
Byron St Clair Garman
Sep 22, 2021
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Osvaldo Z.
Jul 25, 2021
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Way over priced. They charged 400 to change a water valve on the toilet I had told the tech what I specifically needed as I had diagnosed it myself but did not want to deal with plumbing myself. Big mistake the call took 2 hours and charged me an exorbitant rate for something that costs less than 10 bucks at Home Depot. I will say they are courteous prompt and thorough but at that markup it's just not worth it. Never again!
Annette Murphy Deitz
Jul 22, 2021
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Judy Kile
Jul 07, 2021
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My water heater was over 20 years old and spewing boiling water. Juan Acosta and Jaron Fox, plumbing, provided exceptional service, educated me about possible choices and led me through the Options available for payment. They made it easy for me to make the right decisions to fit my needs. From your company sending a picture of whom I should expect at my door to clean up and follow up, I am extremely pleased and confident I made the right choice, choosing Neffsville Plumbing and Heating. Thank you Juan Acosta and Jaron Fox!
Nicole E.
Jul 07, 2021
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Absolute rip off of a business. My husband accidentally flushed a plastic toilet bowel cleaner so we called to have it removed. The plumber was very friendly but our choices were to snake it for $300 and he told us there is 95% chance it will blow out the toilet. Or just replace the entire toilet for $990. A great toilet cost $200 and takes about a half hour to install. In what world would replacing a toilet cost $1000!? We didn't do either, called another plumber. He came and snaked the drain and pulled out the piece within 5 minutes. Cost us $60 for a house call.
Juliette L.
Dec 27, 2019
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The technicians convinced me that my furnace was too damaged to get fixed and was even a hazard. They sent me someone to get a quote for a new one right away. 5 days before Christmas with freezing outside temperatures... Timing was key.
It is the price that drew our attention. We looked it up and it seemed way overpriced. I now know that it was more than doubled. I made a lot of phone calls and found someone able to fix my furnace within 1 hour for $75 instead of the $8000 asked by Neffsville Plumbing. Not onky it was very easily fixable, but there was no hazard issue: measurements confirmed that
It is the price that drew our attention. We looked it up and it seemed way overpriced. I now know that it was more than doubled. I made a lot of phone calls and found someone able to fix my furnace within 1 hour for $75 instead of the $8000 asked by Neffsville Plumbing. Not onky it was very easily fixable, but there was no hazard issue: measurements confirmed that
Shannon Y.
Sep 21, 2019
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Dishonest and unethical is how I would describe this company based on my experiences. Please save yourself the mistake that my family made my trusting this company. In 2013 my family purchased an HVAC unit from Neffsville with a 10 year warranty and 12 year service warranty. When the unit broke, not only did the company lie to me and say that the HVAC unit was not covered under the 10 year manufacturer's warranty, but it refused to honor the service warranty. I called another company, presented that company with the same facts, and that company said my unit was under a 10 year warranty. Meanwhile
Dan G.
May 10, 2017
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My review is based on my experience with this company several years ago. I had a hot water heater go out, so I needed a quick fix. They were prompt and the work they did was good, but I paid the price. They had a binder filled with pricing they shared. I had sticker shock as others have mentioned. After the work was completed, I looked into other plumbing services and I'm certain I paid at least double what other companies charge. I've warned others, now I warn you. My recommendation...go elsewhere.
Cn H.
Apr 06, 2017
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Pros: quickly responsive during an emergency. Professional technicians
Didn't get the job done the first time but made it right the second time and did a good job
Cons:
Cost (very expensive) - they were up front about the cost, but I had some sticker shock. I went with them anyway because I wanted the problem take care of immediately.
Didn't get the job done the first time but made it right the second time and did a good job
Cons:
Cost (very expensive) - they were up front about the cost, but I had some sticker shock. I went with them anyway because I wanted the problem take care of immediately.
Ken H.
Jul 05, 2016
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Scott M.
Dec 07, 2015
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I was desperate and called Neffsville because I needed same day service, don't ever call them. They came the same day and told me how they really did not want to try and fix my problem. After I insisted they give me an estimate to try and fix it they told me it would be $650 to $700 and they would not be sure they could fix it and it could cost a lot more. I paid my obligatory $57 service call and told them to leave. My regular plumber came a couple days later and fixed the problem for under $200 and never once told me they could not do it or that there were any major problems. I guess
Bill S.
Aug 21, 2015
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Insanely overpriced. Charged $85 to tell us that the coils on the AC need to be replaced (the guy used some device for 30 seconds) and quoted $2,000 to do that or they could replace the entire unit. Along with that they charged $75 just for the visit. $160 for basically coming over to tell us to spend more money. We wanted to support a local company, but they are overcharging and over quoting for what they're actually doing. I would avoid them and call around before you call this company. Ultimately we found someone to repair the coil for $250 and everything is working fine.
Daniel L.
Sep 05, 2014
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Joshua H.
May 08, 2014
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Just wanted to update for the comments left by Rick G. It really was not the fact that it would have cost that much for a replacement it was the fact that they were not going to charge me for the visit until I told them I wanted to shop about. In basic terms possible that is shady business practices. And they knew that the issue was without the voltage meter.
