It's what we bring to every job, every day. With the most advanced technology, the most highly trained people, and more than 75 years of experience. Don't take chances with your security. Go with the pros whose sole focus is protecting what means most to you. Our experts will design a security solution made just for you.
And we'll back it with 24/7 alarm monitoring, prompt service, and on-call emergency repair. Security is our only business. So we make it our business to do it right. Many of our team members undergo more than 2,000 hours of rigorous training and stay with us over 10 years. We're a local, family owned business.Which means we live in the communities we serve. Our entire company and culture revolves around providing you with an unsurpassed experience.
And we'll back it with 24/7 alarm monitoring, prompt service, and on-call emergency repair. Security is our only business. So we make it our business to do it right. Many of our team members undergo more than 2,000 hours of rigorous training and stay with us over 10 years. We're a local, family owned business.Which means we live in the communities we serve. Our entire company and culture revolves around providing you with an unsurpassed experience.
Services
Over the past 75 years, Bay Alarm has grown to become the nation's largest independently owned alarm company. How did we do it? We have a motto-the "Bay Way." The Bay Way is about doing right by our customers, and treating our fellow Bay Alarm staff members with the utmost respect. We pride ourselves on timely service, quality workmanship, and customer support that goes beyond expectations.
From the start, all the personnel I've dealt with Bay Alarm are customer service oriented. Helpful, courteous, and professional. Great service, wonderful representatives, excellent response time - kind, professional and efficient. Everything a customer could want! Our team of highly trained security agents can design and install a system that complements your home's unique needs, and provide expert system support whenever you need it.
Cutting-edge systems with video recording and export, smartphone integration, Wi-Fi connectivity and more. Bay Alarm is committed to providing connected security solutions throughout your home. Using Bay Alarm Link, our proprietary home security app, you can view live video footage, save footage to a local hard drive or the cloud, and share important video files, all from your smartphone.
Ensure the security of your loved ones, your home, and your belongings with SureHome by Bay Alarm. We know that no two homes are the same, and that some homes require unique security solutions. Our expert security agents review the layout of your home to determine its specific security demands prior to installing your alarm system.
You aren't home 24/7-but your alarm system is. You should expect a swift response that protects your home, loved ones, and belongings in the case of an emergency. And that's where Bay Alarm's alarm monitoring can help: when your alarm system sends an alert to our monitoring facility, professionally trained agents verify the alarm and immediately dispatch the appropriate authorities upon verification.
Reviews (23)
S. B.
Jan 25, 2022
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HORRIBLE! Moved my Mom from her home to mine on 1/22. Wanted to change her service address to mine. Called Bay Alarm and sat on phone for over 45+ minutes and gave up. Contacted them by email, around 10 am, same day. A return email said "a customer service rep will contact you shortly," and I had my email and cell on the inquiry. "Shortly" is the operative word. It is now 1/24, 8 pm. and nothing! 2 1/2 days, to date, is not "shortly," when all you want to do is change the address where your 96 year old Mom is living, in case there is an emergency. After three years
Travis H.
Jan 04, 2022
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Inga F.
Dec 16, 2021
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Teddy Ray Norton
Dec 14, 2021
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When we purchased the new building for our company we were facing the challenge of a combined alarm and fire system. Our old alarm company simply wasn't up to the task of updating such a complex system. All their staff was such a pleasure to work with. From Dianna W. their office manager and Ben H our Rep to the installer Steve P. This company has been a pleasure to work with. My advice....sign up with them. THEY ARE DIALED
David H.
Sep 14, 2021
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Commercial account. Installers are great. However, when you call for support, you are almost always put on a long hold. When you need someone to come out, they usually can't come for at least 2 days, unless you press really hard for them to come later in the day. When a tech arrives, they usually do a great job at resolving our issues. The software is difficult to manage if you have a large business, or make frequent changes. Not easy to change to another company if you are in contract, so do your research. My sales rep is not proactive- doesn't periodically follow up to see
Grace T.
Jun 29, 2021
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Loved how they showed up on time each day. They wore their mask as safety is number one during these times. Very knowledgeable, professional. Bay Alarm did our whole office building installation of fire and burglar alarm system including cameras inside and outside of building. The remote view and arming and disarming is user friendly and available on your phone. The technicians are 5 star professionals, Jose Flores, Robert Villafuerte, and Armando Rosas went above and beyond In providing training and information.
Peter A.
May 25, 2021
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We inherited Bay when they bought our alarm company (which had acquired our previous security firm), and they've been reliable for years. They're also consistently responsive, friendly, and always seem eager to help. But... certain things seem challenging, perhaps because upgrading an existing system introduces configuration problems that new installations avoid.
Our original analog system is 30 years old and, when replacements were no longer available, we had to go digital. That required programming to replicate our settings and... that didn't go so well. Yet, after three valiant
Our original analog system is 30 years old and, when replacements were no longer available, we had to go digital. That required programming to replicate our settings and... that didn't go so well. Yet, after three valiant
Jenn G.
May 24, 2021
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The Bay Alarm representatives came to set up a new camera system at my work place last week. It was a big job and they were here multiple days and always arrived on time. Raul and Alex O. were professional, efficient, and made sure all my questions were answered. I am very happy with the service and will use Bay Alarm for any future needs.
Jo T.
May 13, 2021
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I am writing about the LA office. I have had several techs out here over the years to fix an issue with the app on my phone for my cameras. It would work for a short time and go out again. Today Kham was at my house and at my suggestion tried a different app. He tried several and got it to work. The app I was using was old app with a new DVR I am very happy
Crystal P.
Apr 29, 2021
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I have a stack of paperwork, notes, and emails from this company. I can never get a straight answer from anyone in customer service. A simple name removal of a cotenant at the location took months to resolve and now the current tenant cannot pay the bill because no one has a "code" for Baynet. Apparently the only way to go online and pay the bill. Whenever we call, we hold for an hour and get nowhere. Emails get passed around to different people and they come back with different resolutions. If I could take back ever using them in the first place, I would in a heartbeat. No one has been
Fat K.
Apr 23, 2021
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Hector L.
Apr 21, 2021
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Adrienne A.
Mar 31, 2021
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We just hired Bay Alarm to add alarms to our newest business and it was such an easy, inexpensive process. Justin, our sales rep, was prompt and efficient, even stopping by (wearing a mask!) to pick up a cash payment to make it easy on us. Raul, the installer was fantastic. On time, friendly, wore a mask and socially distanced, explained everything in detail, communicated with me every day of the project and went above and beyond to ensure our new system works for us and with the app. I highly recommend using Bay Alarm for your alarming (haha) needs and look forward to a long relationship with
Carlos R.
Mar 24, 2021
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Guy R.
Feb 23, 2021
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I'm sorry to have to report that service from Bay Alarm has deteriorated. We've had a failed touchpad replaced 3 times in the past 3 mos. Each time the tech resets the keypad and or replaces it. Problem not solved. Last week same problem. Keypad black. Called for service. Scheduled visit in 8 days! No earlier appointment. Now no alarm system for all this time. I sent a message to them via their web site contact form. No response after 4 days. Cannot recommend this company any longer.
Daisey N.
Jan 28, 2021
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Scott B.
Dec 03, 2020
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I would like to commend Bay Alarm for their technician Sean Kelly! From branch 44 North Highlands. He was called out to adjust our camera views. He did that and then checked our entire system and found it needed an update and also went so far as to make sure that my cell phone monitoring was working correctly. He even went around and cleaned all of our cameras!! No other tech that has come here in the last five years did this through of a job. He went above and beyond what he was called here to fix.
Sincerely,
Pastor Scott Barham
Pleasant Grove Baptist Church
Sincerely,
Pastor Scott Barham
Pleasant Grove Baptist Church
Craig Jorgeson
Jul 14, 2020
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Kenneth C.
Apr 29, 2020
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We were very fortunate to have Bay Alarm technician Marios M. repair our alarm system by rewiring due to faulty interference with our main phone line. He was very professional as well as very knowledgeable. Explained to me the possible causes and options I have in making the systems working well together again. Marios was very patient and made sure our system was up and running perfectly again. We truly appreciate Marios and Bay Alarm for the peace of mind and security the company provide and the field service that the technician Marios delivered.
Thank you very much.
Thank you very much.
Chonnie O.
Feb 12, 2020
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Bay Alarm is always my company of choice and been using them since 2002 from Camarillo to City of Industry and now Irwindale.
Call for a service yesterday, and technician (Tech# 7207 - my bad for forgetting to ask for name) was very nice and professional and approach the repair with the thought of doing it correctly so it does not happen again in the future. It was perfect!!!
Call for a service yesterday, and technician (Tech# 7207 - my bad for forgetting to ask for name) was very nice and professional and approach the repair with the thought of doing it correctly so it does not happen again in the future. It was perfect!!!
J. & Apos Aime K.
Feb 07, 2019
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Archie provided excellent service. He is a man of character, showed up early due to favorable traffic, did all his tests and processes to take care of our precious building in the Fashion District. He remembered having originally set up everything for the previous owner. His familiarity with the property saved us alot of time, removed burdens.
He is very reliable, excellent communicator and follow up skills are amazing.
This company is THE ONE for all your security needs!
Archie is 5 stars all the way.
He is above and beyond!
He is very reliable, excellent communicator and follow up skills are amazing.
This company is THE ONE for all your security needs!
Archie is 5 stars all the way.
He is above and beyond!
Gagan Sharma
Jan 11, 2019
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John Brown
Nov 15, 2018
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Very disappointed on how they do business. The initial set up was horrible. Sales rep late and promised things he could not deliver. Sold my home and moved out of state. New home owner filled out all paperwork to take over the alarm. Because bay alarm can't set up an appointment or meet him apparently they send me an email almost 4 months later saying we owe the rest of the balance. This is such a scam. I will never use them again not will I ever refer them either. Horrible experience. I lived up to my payments and this is how they treat people. Just Terrible.
