One of the leading providers of security services in the Silicon Valley since 1976, with 40+ years of experience. Providing customers with Professional Grade Security Systems and the most up-to-date innovations in security. Available 24/7 to support customers and ensure the safety and security of families and businesses within our community.
We have used The Alarm company for many years now. They are a great company and are always there for us when we need them. They have more than fair pricing, amazing service, and unlike the big guys, actually know what they are doing. I definitely recommend them to everyone and anyone that needs a great quality Alarm system.
So glad we hired them! They were recommended by our contractor and are a small business with excellent customer care and attention. They have always been available when we needed them, unfortunately that includes an emergency. Mike is also a First Responder so is well versed in strategy in establishing your system, maintaining it, and ensuring its effectively serving the purpose.
We have used The Alarm company for many years now. They are a great company and are always there for us when we need them. They have more than fair pricing, amazing service, and unlike the big guys, actually know what they are doing. I definitely recommend them to everyone and anyone that needs a great quality Alarm system.
So glad we hired them! They were recommended by our contractor and are a small business with excellent customer care and attention. They have always been available when we needed them, unfortunately that includes an emergency. Mike is also a First Responder so is well versed in strategy in establishing your system, maintaining it, and ensuring its effectively serving the purpose.
Services
With over four decades of experience, The Alarm Company has established itself as a trusted name in security throughout the greater Bay Area. As an independent, locally owned alarm company, we are driven by the desire to make safety accessible. Our products and services are designed with innovation and quality in mind.
We understand that investing in a security system can seem very confusing, overwhelming, and costly the first time around, but ensuring your safety does not have to be so difficult. Our all-in-one security solutions provide customers with all-encompassing security systems that offer a variety of state-of-the-art features at a competitive price, including smart home automation, CCTV, and more.
The Alarm Company strives to provide you the information you need to better serve you. In this section, you will find the frequently asked questions we receive and the answers to those questions. Faxs or emails received before 3:00 PM PST, Monday - Friday will be input the same day, faxes received after 3:00 PM PST, Monday - Friday will be input the next business day.
The Alarm Company strives to provide you the information you need to better serve you. In this section, you will find the frequently asked questions we receive and the answers to those questions. Over the years we've developed a great deal of expertise in the areas of safety and security. We'd like to share that knowledge with you here.
Reviews (22)
Tanya L.
Jul 27, 2020
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After many years, I had to terminate my relationship with The Alarm Co, unfortunately. Truth be told, I was unhappy with their service for many years prior--in my opinion, their fees are high compared to other companies (like ADT, for example), they do not take into account the size of your home for monitoring purposes (I live in an apartment that is under 1,000 sq feet with 5 security points--they charge the same monthly rate to me as my parents, who have a 3,400 sq ft home with several more security points), their billing seems to be somewhat disorganized (would receive bills several days after
Marty P.
Jun 26, 2020
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We were in need of an upgrade on our alarm system. The previous installer never returned our phone calls or emails. After multiple frustrations, we searched for a company to assist us. Larry at the Alarm Company immediately returned our phone call. We scheduled an appointment and two excellent technicians arrived and within one hour our entire system was updated and functioning perfectly. They explained the operating updates and testing everything. I would recommend them to anyone. They are very professional, courteous, and stand by their work.
Daniel P.
Feb 06, 2020
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Joe S.
Jul 10, 2019
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E. G.
Apr 23, 2019
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Amazing service and responses. Had an old system replaced by Larry. The price was right. They let us practice for several days before making us live. They let me ask question after question and every time I called with a new scenario, they had the answer.
We had a sensor go bad and they were out that afternoon to replace it and check the system.
Always friendly and willing to take the time to make sure everything is right.
We had a sensor go bad and they were out that afternoon to replace it and check the system.
Always friendly and willing to take the time to make sure everything is right.
Melissa S.
Mar 22, 2019
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Phil K.
Jan 05, 2019
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I would give 6 stars if I could. Larry Walker, Owner, takes pride in delivering exceptional customer service. There is NO COMPARISON to big outfits like Bay Alarm. The Alarm Company uses the latest technology, has impeccable service, and is always available to answer questions. This is the way a business should be run...professional, knowledgeable, and responsive. I highly recommend The Alarm Company.
Rick H.
Jan 02, 2019
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I have been struggling to get my replacement system working and was looking for a local provider who was familiar with my system. Someone else on Yelp reported a circumstance very similar to my own so I called The Alarm Company's message service, knowing that today was a holiday (and after hours) so nobody would help me today. I expected to hear back in the next couple of days, but to my shock and surprise, the owner of the company (Larry) called me only 6 minutes later.
Since they were in the business of installing and monitoring whole systems, I knew my situation was small potatoes and
Since they were in the business of installing and monitoring whole systems, I knew my situation was small potatoes and
Thomas R.
Sep 04, 2018
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Mike showed up as scheduled and was quite analytical and thorough in determining the fault in our alarm circuit. He was quite personable and performed the work in a minimal amount of time. As I had used another alarm service in the past, this was by far the best service that I ever had....Thank you Mike and The Alarm Company....you are the best!
Peter V.
Jul 02, 2018
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My alarm system was very old and it needed to be updated.
I contacted Chris and he scheduled an appointment a couple of days later. We walked through my house and I explained all of my concerns. He layed out a plan for all the upgrades and gave me a price. The price was very fair and they started a week later. The system was completed within 2 days. They did an excellent job and didn't leave until everything was the way they wanted it. They are professional , knowledgeable, honest, and hard workers. I am a very happy customer.
I highly recommend The Alarm Company
I contacted Chris and he scheduled an appointment a couple of days later. We walked through my house and I explained all of my concerns. He layed out a plan for all the upgrades and gave me a price. The price was very fair and they started a week later. The system was completed within 2 days. They did an excellent job and didn't leave until everything was the way they wanted it. They are professional , knowledgeable, honest, and hard workers. I am a very happy customer.
I highly recommend The Alarm Company
Chris F.
Apr 16, 2018
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I had Chris out to have estimates done for both my office and home on the same day. We met at my office and then followed me home and looked at my home right after. I had my detailed estimates a few hours later. I made my decision pretty soon after that. Chris had wanted to set up the installations on the same day. While this would certainly have been easier for them, it was raining out and I knew my wife would be anxious with them coming in and out during the rain. They were very understanding and came out for my home at the first sign of clear weather.
On both installs, they were quick
On both installs, they were quick
Big Gru
Jan 03, 2018
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I used The Alarm Company on my house in Los Gatos for many years. Larry and his staff were always responsive and did a great job, as the house was very large.
Bought a new house in Carmel. Decided to use Comcast for the alarm, as they had a package deal with cable, etc. and The Alarm Company is located in Campbell. What a mistake! There was nothing but problems with the installation. They sub'd out the alarm installation to contractors. I had nothing but issues and the alarm didn't work. I called Larry and asked if he could come install a new alarm system at the house.
Ken came to the house with
Bought a new house in Carmel. Decided to use Comcast for the alarm, as they had a package deal with cable, etc. and The Alarm Company is located in Campbell. What a mistake! There was nothing but problems with the installation. They sub'd out the alarm installation to contractors. I had nothing but issues and the alarm didn't work. I called Larry and asked if he could come install a new alarm system at the house.
Ken came to the house with
Joyce G.
Oct 19, 2017
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Just had an alarm system installed. We chose The Alarm Co. on the enthusiastic recommendation of two of our neighbors. Ken and Chris were punctual and careful, as well as both being very obliging. They explained the operation of the system thoroughly, and even put up two signs for us on our outside gates. Showed us how to replace the batteries in the various sensors.
Having suffered a break-in while we were home at night, we feel very relieved to have a great system to protect us. For service and quality, The Alarm Co is top-notch. I must add that when Ken first came out to look at the
Having suffered a break-in while we were home at night, we feel very relieved to have a great system to protect us. For service and quality, The Alarm Co is top-notch. I must add that when Ken first came out to look at the
Jeffrey F.
Jun 17, 2017
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On Saturday June 17, 2017, I was having coffee at Boulevard Coffee on Los Gatos Blvd when the alarm sounded at JJ Magoo's Pizza, next door. The front door was locked and I could see nobody inside. I called the number on the bell box: 408 358-1500, the number for The Alarm Company. After waiting on hold for a short time an operator answered. She told me that I've reached "the message center", and asked if I wanted to leave a message. I explained that there might be a burglary in progress, and I was expecting her to take details and follow up. The operator just repeated
Misha S.
May 08, 2017
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Philip Chen
Aug 22, 2016
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Security done right, but more importantly customer service done right! Response time was amazing and Larry sent us his "A+Team"--Chris and Mike--to help us with customizing and installing our alarm system. Overall, they did an impressive job--attention to details, professional, courteous, respectful, and treat our house like their own! Furthermore, Larry has all the right connections: from electrician to specialized screen makers. What else can I say? Definitely highly recommended for anyone looking for an alarm system (for sure you will have an experience that exceeds all of your expectations
Chris C.
Jun 18, 2016
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We had Chris and his crew come out and do a pretty major install. Multiple cameras, full alarm ...all the bells and whistles! I found them to be polite, courteous, NEAT, patient and very knowledgable! I really have no complaints. I would highly recommend them.
One note, don't be put off by the call center that fields their calls. It's an excellent way for them to handle all their phone traffic however the verbiage of the call center should be changed so that people who call understand how it works. For example, " Hi this is call center, we field calls for The Alarm Company..
One note, don't be put off by the call center that fields their calls. It's an excellent way for them to handle all their phone traffic however the verbiage of the call center should be changed so that people who call understand how it works. For example, " Hi this is call center, we field calls for The Alarm Company..
Nigel C.
Apr 04, 2016
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As a quick update, we remain super impressed by the level of customer service The Alarm Company provides.
One of our sensors reported a fault condition yesterday, and so I emailed Larry late last night to ask for a service call this week. Larry got back to me first thing this morning, and arranged for one of his tech's (Mark) to stop by. Mark arrived 30 minutes later and resolved the issue very quickly. This has been our experience with this company from day-1, and we couldn't be happier with our decision to go with them.
One of our sensors reported a fault condition yesterday, and so I emailed Larry late last night to ask for a service call this week. Larry got back to me first thing this morning, and arranged for one of his tech's (Mark) to stop by. Mark arrived 30 minutes later and resolved the issue very quickly. This has been our experience with this company from day-1, and we couldn't be happier with our decision to go with them.
Allan Bazinet
Sep 17, 2014
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We've been customers of The Alarm Company for 4 years now, and have purchased both a home alarm system and a CCTV system from them. Both installations were absolutely first-rate. Staff at this company is extremely responsive -- we've had a couple of sensors fail over the time we've had the system, and I think the longest we've waited for a repair technician was 20 minutes. The level of service here is nothing short of astonishing. Could not be more pleased with this company and recommend them highly.
Cecilia R.
Sep 10, 2014
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I have been with this company since 2009. Our phone line had some issues, so LARRY called my husband and in a very RUDE tone said that we had cancelled our phone line and the alarm was not working because of it! I called comcast and fixed the issue (old modem). After getting our line working again, I emailed LARRY letting him know. He said we had to test the line, which we did. An employee called saying that the test did not work so he was going to transfer our call to LARRY so he can help us........
LARRY gets on the phone and OMG!!!! HE STARTS TO YELL AND INSULT US!!!!!! He said JUST FIX
LARRY gets on the phone and OMG!!!! HE STARTS TO YELL AND INSULT US!!!!!! He said JUST FIX
Daniel Dobkin
Jun 28, 2014
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I wanted some high-quality security cameras to supplement the cheap Swann cameras I purchased when our house got broken into last year. After a useful on-site discussion, the work was done on time and with minimal fuss or mess. The cost was actually slightly less than the estimate, and the system does everything promised. When one of the cameras turned out to be quite noisy (apparently due to an internal fan), it was removed and replaced at no charge. Now I have a high-quality IP-based recording system protecting the house. These folks are honest and competent, and I would not hesitate to recommend
Kim Talluto
Jan 01, 2009
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