Ideal Concrete Block

Absolutely horrendous customer service. Dealt with a guy called Miles in the store - had no interest in showing us the pavers on the day we showed up. Will not give you any more information that what you ask. After sometime of dealing with his terrible attitude we picked the pavers - then immediately gave us wrong information regarding what they had in stock and what they didn't. Didn't tell us the options we had to get the stuff we want delivered. Placed the order over the phone and then again gave me the wrong information about what they had in stock.
After getting stuff delivered the delivery

Extremely poor customer service. I spoke to the MGR and he even justified their poor customer service on that I am signal home owner and they deal with contractors with bigger orders. So much for treating your neighbor like you would be treated. GO somewhere else where you are appreciated and treated well.

This is a review of the product that I recently used for a project. I am the owner of a landscaping company. My local suppliers had the fat face retaining wall in stock. I was using this for a project at my personal property. I have used other manufacturers product in the past. I have seen and heard the Ideal name for years in my industry. Usually a manufacturer who has been in the game for as long as Ideal has would be a reasonable product to use. I am certainly wrong with my assumptions. I can not describe in words the true displeasure I had to use this product. I had already paid for and transported

We love buying from Waltham place, quick response and fast pickup service

We recently worked with Steve B. at Pavers by Ideal. From the start Steve went out of way to take great care of us. He provided amazing ideas for our patio design and went the extra step of sending us color renderings of the proposed patio. This helped tremendously in finalizing our ideas/patio! He was always available to answer our call and provide great recommendations and service. They have an amazing showroom so you can see what you like. Steve was there every step of the way as patio was being built. Our patio came out amazing thanks to Steve. We highly recommend Pavers by Ideal!

Paid $25 dollars for 3 bags of Concrete because didn’t want to lose time driving to Home Depot, then they leave you waiting 1 hour to get the stuff.

Best place for one of a kind items. Also they carry the old school cleaning products our grandarents used. Customer service is excellent.

Nice showroom, super friendly floor staff, and helpful guys behind the counter. Competitive pricing on pavers and they were very helpful with the delivery schedule I was working with.