Custom Insulation

Just got off the phone with Ted who manages the foam insulation business for a quote on an attic insulation project. I was hoping to insulate from my soffit up to the ridge vent and bring the HVAC equipment inside the thermal envelop while building out the attic. Ted was suggesting open-cell foam at R-38 when I was considering closed-cell foam at R-49. When I tried to discuss the pros and cons and understand the recommendation better, Ted told me that he's been doing this for years, and he doesn't have the time to explain this to me due to his busy schedule. He suggested I go find someone else

I called Eric Flemming at Custom Insulation in a panic because I needed to have my attic insulated in order to pass city inspection and move into the house I'd spent months renovating. He called me back right away, came down for an estimate within an hour, gave me the estimate shortly after that and had a team at my house the next morning with an exact window of when they'd be there (the team was equally awesome - super friendly and informative). That combination of responsiveness, professionalism and accountability is so hard to come by these days. 10/10 would recommend.

Sensational! I can only describe my experience with Custom Insulation as Sensational! The account team came out and talked about the job with me, reviewed options and we made a plan. They were super competitive on price too. We agreed on open Cell foam and a date about 1 ½ weeks out. Very easy, no pressure, and all the details and information I could have needed. They even called to see and we re-planned to do the job earlier than the original date. On instillation day the team was there at 725am for a planned 730am. They set up the area and got to work quietly and were done way ahead of schedule

This company was very tough to work with. They were scheduled to do the work while i was on vacation so I could be there while they were inuslating a crawl space and last minute their sales guy said "no i had you down for next week"! So i took off more time from work the following week. They showed up on the rescheduled day, started the work then told me they couldn't do the work for wht they agreed on! Salesman John called me and said his price was only for a portion of what i had showed him originally. Total BS. They were at my house dressed and ready to go and they didn't even try to negotiate

Last year I had Mass Save come out and do an energy audit for my home. They recommended blown in insulation for the attic as well as weather stripping for all exterior doors. Of the companies available to do the work I chose Custom Insulation. I could not have been happier! The initial manager who came out was professional, courteous and very knowledgeable. The three man crew who did the actual work labored tirelessly for three days (this is not easy work). All of the doors were professionally done, the attic was completely air sealed , with new baffles installed and 8"of new insulation blown in

I went through the Mass Save Energy audit and another contractor 3 years ago. That contractor arrived on the appointed day and was one man short and one man wreaked of alcohol. They couldn't start the job and I was relieved. I went to Custom Insulation this time and couldn't have been happier. Angel and his crew were on time, clean and tried their best not to disrupt our lives over the two days. These companies can be VERY unreliable so finding a good contractor was a relief. I highly recommend them.

They are an excellent company. Everything was perfect. They came in on time. They couldn’t have done more to help us. The men came and were very careful about how they left the house. I trusted them with my key. They were super-trustworthy and were absolute craftsmen. The gentleman that installed the vents in my roof was an excellent carpenter as well. They were respectful of the property and courteous. They were able to answer my questions and help me out with everything. Their work has totally made my house more energy efficient and was worth every penny.” When given the opportunity, I highly

I called Custom Insulation to my home to fix a leak in my roof which I thought might be gutter related. Custom's crew realigned my gutters and diverted the water away from a crease in my roofline and fixed the problem in two hours. It's been over a year and still NO MORE LEAK! Excellent workmanship!

The builder of our home contracts with Custom Insulation and they installed a gas fireplace insert that was recalled shortly after. My husband has called numerous times over the course of several weeks and received no call back. I tried calling and left messages (not leaving my last name or using the same number as my husband) to say I had some questions about fireplaces and still no call back. It is outrageous that they can't even be bothered to return my call, let alone replace the faulty fireplace they installed. We will be happy to give our business to another company who can return our calls