Nordic Hot Tub Factory Store

I worked here and I am owed 2 checks from before I quit and have not been paid and I can not get ahold of anybody or have not got a response back from this company

Rusty was very knowledgeable about the product differences and communicated efficiently. We are happy with the great service!

Purchased a new hot tub. It’s been leaking since day one lose an inch of water every three days. They came to the house four times to fix it. Then they brought it back to the store to fix at the shop. And it still leaks. They state there’s nothing else I can do. So I guess I purchased a leaking hot tub. I’ve called the rep twice they will not call me back. I want a new hot tub please

Friendly people, helpful, fun and they make great hot tubs. Had one for 18 years and just upgraded to a new slightly bigger model that they make. Thanks Nordic!

We replaced our hot tub last year. Have been extremely happy with the nordic tub, the price and the quality of the tub experience with the jet flow and ease of maintenance. The staff was very helpful and informative.

We bought our tub from Vicount. 2 month in the lights/cup holders stopped working. We live in the northern thumb area so getting anyone to come out here seems to take months. Finally after the first fix it happened again this time I was referred right to Nordic. Again waiting months for a fix. Then it happened again I was told this was a known problem in the engineering. They came out again! Now it has happened again. I contacted the guy who has come out the last 2 times. He was nice enough to call Nordic for me. Only for them to say I'm out of warranty! This is a known problem. Stand behind your

After much talking to them and research I decided to buy their Encore LS - the top of their line. Upon delivery the ozone generator did not bubble or work at all. They replaced it and it still did not work. After a month they figured out that they did not engineer their tubs with the right size jet for the ozone so it was not working. They replaced the jet, but then the tub leaked from the new replaced jet. They came back out and fixed that, but then the ozone generator went out again. 3 ozone generators and multiple visits and repairs later and still no ozone. (my tub is indoors so this took lots

Always a trip worth making. Great friendly staff, definitely a place to buy the best made hot tub. Shop local and factory direct. Great prices. Ask for Rusty, very knowledgeable, and down to earth. No pressure. Highly recommended. This is our third Nordic hot tub.

Great crew here! They were able to get me in docked and loaded quickly. Also able to answer all my questions about how hot tubs are made. Got to see some hot tubs being assembled and tested.
It was a great experience and I actually learned some stuff to give me a better understanding of the mechanics and structure to help me make a future purchase.
My wife and I have not made up our minds whether we want a hot tub or swim spa.