Our Growth - Texas Pool Guy - We are a veteran and family-owned business and have been servicing commercial and residential pools and spas for many years. Initially, we began servicing only residential clients, but as our company and reputation grew, commercial projects started coming our way.
Our first-time customers continually become our long-term customers time and time again because of our expert staff and consistent service, choosing us for all their spa and pool servicing needs.Our business has steadily grown throughout the years thanks to the referrals of our customers. Our Commitment - We're committed to providing you with the highest level of service.
To do this, we've made it our mission to continually educate our staff and technicians. We also work to make our customers' lives easier by continually expanding our services and accessories. Our goal is to be a one-stop shop for all your pool and spa needs. We now have a retail store for all your needs!
Our first-time customers continually become our long-term customers time and time again because of our expert staff and consistent service, choosing us for all their spa and pool servicing needs.Our business has steadily grown throughout the years thanks to the referrals of our customers. Our Commitment - We're committed to providing you with the highest level of service.
To do this, we've made it our mission to continually educate our staff and technicians. We also work to make our customers' lives easier by continually expanding our services and accessories. Our goal is to be a one-stop shop for all your pool and spa needs. We now have a retail store for all your needs!
Services
Whether you need a one time special clean trip, or regular weekly route cleanings and maintenance or a drain and clean or acid wash, WE DO IT! Is your motor not working? Do you have a leak? Does your heater not work or do you want a heater? Maybe you just want a pool school to learn how to run your pool equipment and maintain your pool, WE DO IT!
Reviews (13)
Debbie Fuciletti
Sep 26, 2021
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DO NOT use Texas Pool Guy! The WORST pool repair place around! The Owner “David “ will not allow his employees to give out his number OR he will not call you, so you can never talk to him regarding serious issues with HIS business! After paying up front $700 to come repair our pump, it took them 6 weeks to come and I had to call constantly and left messages! Nobody calls back! They charge for parts not needed then you have to constantly call for refund!! I am still trying to get a refund for parts never used!!
So,because they took 6 weeks to fix my leak problem, it apparently caused water
So,because they took 6 weeks to fix my leak problem, it apparently caused water
Nancy Wright
Sep 04, 2021
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AHS sent them out due to problems with the filter. They said the manager opened up a repair claim. Ordered parts. No updates. No response to calls. Called AHS and no claim opened by the contractor. Also had a ticket open for heater and Texas Pool Guy said claim was denied. AHS representative confirmed this morning no claim was created and no denial as there was no claim. This is the fourth time AHS has sent them out. First 2 times no call no show for days. Calling the office the receptionist said they were coming out. No show. Multiple days. Then gave me an invoice for work needed and told not
N. Precourt
Aug 29, 2021
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AHS sent them out. No call no show for a couple days. No return calls after they finally showed up and gave me a quote. A new ahs service requested and part ordered. Have left multiple messages and still not heard a word. If AHS assigns them. Tell them to reassign you to someone else.
New update. Texas pool guy told us our repair request for heater was denied. AHS has no record of repair/parts needed ever submitted and no denial. The pool pump went down and they came out last week and submitted a replacement request. Told us that they ordered parts. No repair/parts request submitted tp AHS on
New update. Texas pool guy told us our repair request for heater was denied. AHS has no record of repair/parts needed ever submitted and no denial. The pool pump went down and they came out last week and submitted a replacement request. Told us that they ordered parts. No repair/parts request submitted tp AHS on
Colin Lange
May 28, 2021
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Don't hire these guys.
We had a leaking pool pump and I contacted American Home Shield to dispatch a technician.
Two gentlemen arrived a couple days later One being a trainee.) and the visual diagnosis was (Nothing was taken apart to inspect.) that the seal(s) were leaking.
Simple fix I was was told, just needed to order parts.
After a couple calls they returned to fix the leak 33 days later. Unfortunately they had misdiagnosed the issue and it was actually the seal plate that was cracked.
The technician suggested to my wife that they patch the plate with glue, as a new one would need to be
We had a leaking pool pump and I contacted American Home Shield to dispatch a technician.
Two gentlemen arrived a couple days later One being a trainee.) and the visual diagnosis was (Nothing was taken apart to inspect.) that the seal(s) were leaking.
Simple fix I was was told, just needed to order parts.
After a couple calls they returned to fix the leak 33 days later. Unfortunately they had misdiagnosed the issue and it was actually the seal plate that was cracked.
The technician suggested to my wife that they patch the plate with glue, as a new one would need to be
Nicholas Bryant
Dec 29, 2020
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I wouldn’t recommend this business to my own worst enemy. After Aquarius pool services closed I had to find a new company to maintain my pools at my different locations. Hired Texas pool guy, they’ve been maintaining my pools for about 6 months now and today I fired them. My pools constantly stay green, I have to beg and plead with them to fix any issues with my equipment. The owner tells me my pools are green from the pollen....Really?!?!...Why werent they green every spring in the past then? This business is full of lies and neglect...I was in a life changing vehicle accident and I was bed
Jennifer Wilson
Nov 23, 2020
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I spoke with this company about starting weekly pool maintenance, I told them I had a few structural repairs I needed fixed in addition to the weekly maintenance. They said they sent my repair request to the owner and they sent me the automatic payment draft forms to fill out. I never heard from them again. I have called and left several messages, I sent a text message and even an email letting them know I had the repairs completed and I was ready to start weekly maintenance service. No reply, nothing. Obviously, they don't need any new business. Completely unprofessional.
Lacy Walker
Sep 17, 2020
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First we set up a date for this company to come out and clean our pool through Angie’s List. When no one arrived we assumed it was miscommunication between the website and Texas Pool Guy. Well, we called today to try and get a quote on how much a weekly maintenance would cost. The lady who answers seemed annoyed that I would even ask. She did ask me to send pictures of the pool so they could give me a quote and no one ever called. Explains why they have such poor reviews.....
Melissa C.
Jun 18, 2020
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Hazel Jones
Feb 08, 2020
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Early May they changed the motor, cleaned the sand filter and changed the above ground PVC tubing which I paid for. I called the office and spoke to Mona about getting the pool cleaned since I couldn't verify if the work done was indeed working. Someone came out 3 or 4 times while I was out of town and or at work. He spoke to my son on one visit and said he would be back that was mid May. I've called numerous times and left messages with no responses. 7/22 $250.02 was charged to my account I drove to the office last week and spoke to Mona and was told I had discontinued the cleaning service. I
Russell Hiser
Feb 05, 2020
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This company was hired by American Home Shield to make repairs to my spa after the breaker tripped and it wouldn't restart in Oct. They found a broken check valve and water in the main circulation pump on the 1st visit. They had to get a new pump and valve and scheduled to return. They were able to make the other pumps work, so left the system running. This caused the heater to overheat because it needs the circulation pump. When they came back with the pump (they forgot the check valve) they replaced the pump, but the system wouldn't run because of the heater issue. They had to get a new heater
Holly D.
Oct 23, 2019
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Robyn Summerlin
Oct 15, 2019
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CAUTION! After charging over $700 for repairs, TPG left without checking to see if the spa worked. It didn't, and he never returned phone calls afterward. My fault for hiring him without reading the reviews since several others have had a similar experience. Interestingly, two different sources say he operates under some name until the complaints or lawsuits pile up, then he starts a new company. Also interesting, another more-knowledgeable contractor came and fixed the problem with a new $12 circuit breaker!
Emma C.
Jul 19, 2017
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They deserve 0 stars. If you want to throw thousands of dollars away for these people to do literally nothing, then go ahead. They are formerly "Eden Pools". They would send a guy out every now and then who didn't do jack squat and now we have a green pond instead of a pool. Thanks Eden Pools/Texas Pool Guy/Whoever you are!