Upgrade your home security system with industry-best surveillance, automation and remote access solutions. Since 1978, we've been protecting New York with exceptional security, fire and safety solutions for commercial, industrial and institutional clients. Very good customer service; Vincent was a professional, took his time and walked us through every step of the installation and upgrade.
He answered all of our questions in a patient and friendly manner as well. The Briscoe staff treated me with respect and fairly. From their sales staff to their installers I would use them again for any of my security needs.
He answered all of our questions in a patient and friendly manner as well. The Briscoe staff treated me with respect and fairly. From their sales staff to their installers I would use them again for any of my security needs.
Services
Briscoe Protective was formed to make the NY metro area safer by bringing together six of the area's leading names in security and fire protection: Briscoe Protective Systems, Worldwide Security, SCAN Security, Bellringer Security, GC Alarm, and Supreme Security - totaling over 100 years of industry experience.
We offer market competitive compensation, health, dental, vision plans and paid time off. Other benefits include 401K with company match, mobile phone allowance and company paid training. We believe we have a unique culture and it's something we really pride ourselves on. While we work hard, we understand the importance of recognition and fun!
Now the power to control your home's security, ambiance, and climate is always within reach. Thousands of families across Long Island, NYC and Westchester rely on Briscoe for safety and peace-of-mind with services and products such as burglary alarms, interactive video monitoring, smart fire prevention, remote entry, home automation and more.
We are commercial fire and security specialists supporting our communities with outstanding customer care. Since 1978, we've been protecting New York with exceptional security, fire and safety solutions for commercial, industrial and institutional clients. Education and services for property managers, building owners, facility managers and industrial spaces.
Factory authorized dealers for EDWARDS Systems Technology and other manufacturers throughout New York City and Long Island. We provide job site consultation, telephone technical support and facility training. As an EDWARDS Strategic Partner, Briscoe is an integral part of the EDWARDS support organization and has exclusive access to products, custom design innovations, specialized training and pricing privileges.
Reviews (20)
J. F.
Nov 04, 2021
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They bought a bunch of other companies and tried to raise our monitoring by 60-80%! Beware. DO NOT SIGN A CONTRACT WITH THEM. I was smart enough to sign for only one year. Service has gone downhill and they are trying to raise everyone's rates. In addition we found they botched the system upgrade and didn't have enough power and left water sensors UNCONNECTED TO THE PANEL. Go elsewhere.
Myles M.
Mar 09, 2021
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Sue S.
Feb 04, 2021
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Worst customer service. Same complaint on pricing as others that are posted. With no authorization or notice, they changed my service plan and increased the quarterly payment by almost 50%. When asked how this could happen, their response is that they are "allowed" to raise their prices as much as they want at any time. I am sure these people would not respond the same way if their cable company or cell phone provider did that.
Karen C.
Dec 30, 2020
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We have had a very bad experience with Briscoe. We signed on with Bellringer and liked that it was a small local company. Ever since Briscoe bought them, they have raised their rates continually, tried to upsell products that have no present value and are now trying to lock us into a long term contract. We called around. Other local companies do not require that same contract and have lower monthly rates. If you are looking for a security company out in the Hamptons, I would stay away from this one.
Mario S.
Nov 30, 2020
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I have been with the company for 2 years and recently wanted to add flood sensors to my basement. Making an appointment for an estimate was easy, but everything after was a mess. It took over a month to get a real estimate for flood sensors. Even after contacting the company and salesman multiple times I still did not receive a price. It wasn't until I called billing, someone finally set up an appointment to have them installed and they told me I didn't even have to have a salesman come to the house. The company set up an appointment, between 11-2, for the technician to come to the
Mike S.
Jun 08, 2020
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The absolute worst. They installed cameras that didn't work. Installed the monitor in a separate room from the computer with and can't understand that it is impossible to guide a mouse around a screen when there are 3 separate walls between the monitor and the mouse. They say go out and pick up a wireless mouse. Somehow its my fault that the cameras are unusable. Turns out the distance is too far for a wireless mouse. They refused to do anything about it. They stopped servicing my alarms too. The owner doesn't care. I will be seeing them in court. AVOID!!!
Nancy S.
Jun 05, 2020
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Called on Briscoe to check my system, which we've been neglecting, and to possibly update/upgrade our keypads. My system is a bit old so I wasn't sure it was functioning properly.
From the very first phone call, I was so impressed with the quick action, great service and friendly atmosphere. They were able to book an appointment quickly.
Tom came out to check our entire system, including smoke alarms, Carbon Monoxide systems and keypads. He did not try to up-sell me, which was a bit of a relief, but I did decide to buy new keypads which he had on the truck and installed in no time
From the very first phone call, I was so impressed with the quick action, great service and friendly atmosphere. They were able to book an appointment quickly.
Tom came out to check our entire system, including smoke alarms, Carbon Monoxide systems and keypads. He did not try to up-sell me, which was a bit of a relief, but I did decide to buy new keypads which he had on the truck and installed in no time
Melissa B.
Jun 05, 2020
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We received an email from our alarm company reminding us about maintenance and repair during these uncertain times. I emailed them that day and received a service call the next morning.
They tested our system, added a feature that we were always talking about adding on and were very professional. Sometimes you need a reminder to get your projects off the shelf!
Thanks Briscoe
They tested our system, added a feature that we were always talking about adding on and were very professional. Sometimes you need a reminder to get your projects off the shelf!
Thanks Briscoe
Paul O.
May 29, 2020
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Briscoe has been consistently available, polite and knowledgeable. They have installed an excellent security system and monitor it carefully. They call immediately if there is a problem and are very calm and reassuring.
Any time I need service we are able to schedule promptly. The people who come are on time and get the job done.
Prices are fair for the quality of work and services provided.
As an alarm and protective services company, Briscoe delivers in an excellent fashion.
Any time I need service we are able to schedule promptly. The people who come are on time and get the job done.
Prices are fair for the quality of work and services provided.
As an alarm and protective services company, Briscoe delivers in an excellent fashion.
Liz N.
Apr 14, 2020
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STAY AWAY.
This has been the absolute worst nightmare my business went through. Horrible customer service. Outrageously overpriced and completely out of line. SEXIST AND RACIST staff (Walter our technician thought his size and intimidation could certainly put him in a position to threaten someone for being a female) . As a minority female owned business my staff and I were appalled for the in person treatment and the email exchanges with absolutely not an ounce of professionalism or customer service. Please do yourself and your business a favor and hire absolutely anyone else. Don't put
This has been the absolute worst nightmare my business went through. Horrible customer service. Outrageously overpriced and completely out of line. SEXIST AND RACIST staff (Walter our technician thought his size and intimidation could certainly put him in a position to threaten someone for being a female) . As a minority female owned business my staff and I were appalled for the in person treatment and the email exchanges with absolutely not an ounce of professionalism or customer service. Please do yourself and your business a favor and hire absolutely anyone else. Don't put
Bruce M.
Jan 05, 2020
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Nicholas Z.
Sep 09, 2019
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Susan M.
Jul 30, 2019
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I've been with worldwide security for 2 years now, and fallen upon bad times so I was behind in my payment. I recently got back on my feet and made and a payment arrangement with Mindy for $35/we till I was caught up. Mindy then charged my credit card the full balance due of $350!, which bounced my mortgage payment! When I called her about this, she claimed I told her to charge the full amount which was a lie! When it came to making the 3rd payment which would be a full payment of my balance, she did not return my call. I left a message with their answering service and my call was not returned
Julia H.
Jun 01, 2019
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DECEPTIVE BUSINESS PRACTICES. WOULD NEVER RECOMMEND.
About 3 years ago, I received a phone call from Worldwide telling me I needed an upgrade because the company were changing the frequency of their network. My system was working fine and I did not need or want an "upgrade". I was told they could no longer monitor the system they had installed a few years back, so I agreed to have them change the equipment. The work order just mentioned the no charge "upgrade." In 2 pages of fine print it turns out they also extended my contract. As I was running out to work, the installer
About 3 years ago, I received a phone call from Worldwide telling me I needed an upgrade because the company were changing the frequency of their network. My system was working fine and I did not need or want an "upgrade". I was told they could no longer monitor the system they had installed a few years back, so I agreed to have them change the equipment. The work order just mentioned the no charge "upgrade." In 2 pages of fine print it turns out they also extended my contract. As I was running out to work, the installer
Ed T.
Mar 22, 2019
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Was in this business many years ago and based on that I can tell you that from customer service to sales and tech's in the field they are at the top. Class A technical experience in alarms, video and central station. I know Debbie Cestra for two decades and as the service manager she makes working with this company a pleasure. I also have enjoyed working with one of their field engineers "Al" who knows exactly what it takes to keep customers in the field 100% happy!
Matthew B.
Mar 10, 2019
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BUYER BEWARE. DONT USE WORLDWIDE. After being a customer for around 10 years I needed to cancel service. Having just paid my bill for the coming year, I contacted worldwide for a refund. I was shocked that they said this is not their policy and no refund for services not rendered would be issued. Additionally I was told this would be escalated to a manager and I would be called back. I never received any callback and subsequent attempts to reach out them have been ignored. This company does not care about its customers. Buyer beware of working with worldwide security.
Updated - they have
Updated - they have
Mike S.
Mar 08, 2019
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STAY AWAY! Absolutely the worst company I have ever dealt with. I switched from a company that I had been using for decades and I regret the experience.
I contracted them to update my camera system and alarm system. After over TWO YEARS and several extras they claimed to be finished. The system still doesn't work. I've left several messages for the owner but he has never once called me back. Their salesman Lenny has apologized many times but they have never done anything to fix the problems. Now it's over 3 years later and they REFUSE to fix a faulty alarm. Horrible, horrible
I contracted them to update my camera system and alarm system. After over TWO YEARS and several extras they claimed to be finished. The system still doesn't work. I've left several messages for the owner but he has never once called me back. Their salesman Lenny has apologized many times but they have never done anything to fix the problems. Now it's over 3 years later and they REFUSE to fix a faulty alarm. Horrible, horrible
Mark S.
Aug 09, 2018
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David D.
Jan 18, 2018
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Clayton C.
Feb 03, 2017
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New Worldwide Security client here. My wife and I couldn't be happier with our new security and video monitoring system. We looked at a lot of different options, but ultimately decided Worldwide offered the best technology at a really good value. We're happy with our decision.
Worldwide also accommodated Saturday install which was huge for me.
Worldwide also accommodated Saturday install which was huge for me.
