Fox Valley Fire & Safety

Very unprofessional I needed 2 fire extinguishers hydro tested for my new business and not only were they days pass the date they told us they would have them ready but every time I called to check the status I was constantly being transferred around to people who acted like they didn’t know what was going on. For this to be a representation of the fire dpt they definitely did a poor job being timely and professional especially for something as simple as a hydro test. Wouldn’t recommend.

I previously worked for another village for 18 years and we used you there for everything when I was there. When I got here in Carol Stream we were using a competitor of yours and they simply weren't reliable. I am so happy to have you folks here now as you have always been on time, reasonably price and responsive! Happy as heck to get you guys out to Carol Stream!!!!!! Thank you for everything!

Buyer Beware - My bad experience with this company had to do with communication and cancellation due to house sale.
They use a sister company to do the monitoring. But the companies do not work very well together in my opinion. Once I sold My house, I call Fox Valley who told me I had to call the "Sister" company. Then the Monitoring service company said I had to send them an email. Once I did that, nothing happened for weeks till I followed up with them. Then they had to contact Fox Valley to get the cancellation done. Very unprofessional.
My second complaint has to do with their cancellation

Businesses BEWARE!! Do not use this company. They will lie on the inspections so they can overcharge for things you do not need. They will then submit a report to the fire department with multiple violations that aren't even true so then can then force you into getting them fixed since the fire department goes off of these reports. STAY AWAY unless you want months of headaches
Update: in response to Deb. Deb, this isn't the case with this company. Fox Valley Fire and Safety likes to state that there are violations or that something is wrong when it actually isn't. I've had 3 other companies after

Hours of service for this place are alway unknown, showed up at 2:10 to get 2 extinguishers serviced and supposedly they close at 2PM for service, what kind of reputable business just closes in the middle of the day.

Terrible and rude staff. do not recommend! employee named Bruce is ignorant and arrogant employee. 0 star!

I’ve been a customer for 6 years. I have an on-going list of times when they have either never responded to me, or I had to call them back 1-2 more times to get a response to a question. I’ve lost count of how many times this has occurred. I can’t believe they are this unprofessional. I’m locked into a contract with their equipment so I’m stuck.

What a bunch of crooks! They quoted me $240 for a job and charged me $610. The tech was on site for less than half an hour, and on the job ticket they billed me for 3 hours and 45 minutes.
Sadly, we had to use them because building management insisted. If you have another company you can use instead, I strongly urge you to do so.

I am the assistant Chief Engineer at a hotel in Elk Grove. I wanted to pass along a big thank you to Sean and Mike. We had some major issues with our fire sprinkler system during that really bad cold, here at the hotel and these guys really went above and beyond to resolve our issues in a quick and very professional manner. We are very thankful for all their helped and the way they handled everything. Being in the Hospitality business and knowing that 80% of the time you are only hearing bad news, I really wanted you to know they are representing Fox Valley in a great way.

We would like to share our experiences here for your future reference.
We called this company because we used to use their service and products before but me and my assistant had terribly poor service. The scheduler and sales assistant staffs were very unprofessional and wasted our time for two days consecutively. They irresponsibly messed up with our service appointments and no confirmation calls and called wrong number and accused us like we provided our info incorrectly. They have a good quality products however they really need a better staff training and improve the customer services and

Needed to update our sprinkler system as part of our basement remodel. Shaun replied quickly with a competitive quote. They scheduled the work within one week. Our installer, Stacey, explained the work that was needed. All work was done neatly and the area was cleaner than when she arrived.

We would not hesitate to recommend them.

Great service, Has taken care of my Extinguishers for over 10 years and never had a problem.

Absolutly the worst customer service I have ever seen. Had to call back 4 times to get a quote, Rude on the phone when alarm is going off, no show and no call for service apointment. Theres a gaping hole for someone to take over their buisness.

We have used Fox Valley Fire & Safety for a few years. After the latest incident, we will NEVER use them again. To make a long story short, Fox Valley came out 2 months ago and installed a new sprinkler head in the front of our building. To do this job they have to disable and shut off the water to the sprinkler system. Fast forward 2 months (today) we have a new company out to do our inspections (because for the past few years that we had Fox Valley out to inspect, they didn't care to mention that we needed to replace our hydraulic placard) and the inspector informs me that we have not

Worst company. Time after time they did not repair my fire alarm system. Spent hours on service and I figured out what was wrong. When I called customer service I did not get a call back. I suggest you do not use this company.

Scammers!

They have shown up at our business multiple times with work orders that are not authorized. They will prey on one of our employees who is not aware of our normal service provider and gives them access to our fire extinguisher.
They don't even check anything! They slap a tag on the extinguisher and leave you with a bill. Our REAL inspection company actually removes the hose etc.

After speaking with the company it seems our company may have used them legitimately once several years ago, but they randomly show up since with bogus work orders. When we refused to pay because the work