UPSTAIRS DOWNSTAIRS offers an exquisite selection of tile, natural stone, glass and handmade mosaics. We have developed an expertise in design, selection and installation rarely found in our industry. Our experienced designers will assist you with material selections and layout designs. UPSTAIRS DOWNSTAIRS is a family owned business which opened in Acton in 1974.
Our projects include homes across New England, including New Hampshire, Maine, Cape Cod, Nantucket and Martha's Vineyard. We invite you to visit the most beautiful tile gallery in the Boston area!
Our projects include homes across New England, including New Hampshire, Maine, Cape Cod, Nantucket and Martha's Vineyard. We invite you to visit the most beautiful tile gallery in the Boston area!
Services
But you, like many others, might be wondering how to keep your beautiful investment clean and glistening? Upstairs Downstairs showcases one of the finest selections of tile from around the world. We offer handmade and handglazed artisan tiles which are produced in small studios across the United States.
We recently completed a kitchen and three bath remodel. We were most pleased with the end result and thought that the customer attention we received at Upstairs Downstairs Tile was a highlight in the remodel process. We worked closely with our in-house designer and the results are tremendous. She helped us develop our vision and accommodated our schedule and timeline.
Reviews (10)
Sari Kelly
Jan 15, 2020
Report
Upstairs Downsatirs has a great selection of tiles. A lot of the tiles you typically don’t see other places. Diane , the owner , has a terrific sense of style and imagination in putting tiles together making a kitchen or bathroom spectacular looking ! I have worked with Diane a few times updating both our kitchen and a few bathrooms over the years and her design help ( and patience ) has been great.
Karen McHenry
Dec 12, 2019
Report
We recently embarked on a refresh of our kitchen, keeping the existing countertops and floors, but replacing the counters, backsplash, and appliances. We knew that the project would be complicated, as the space was tight to install the new gas cooktop, wall oven, and downdraft vent. We were so fortunate to find Upstairs Downstairs Tile & Wayne. Not only did Wayne help us select a counter and backsplash tile that look fantastic, he also coordinated the entire job for us, from the carpenter to the electrician, plumber, tile installer, and counter installers. Everyone was super professional and did
Kate Skelly
Nov 22, 2019
Report
I worked with Diane for two bathrooms and she was awesome. She was so patient with me as I was trying to find tile that I really liked, and was very honest about what would and wouldn't work. She also told me immediately that the batch of marble that had come in was not good, and we needed to find an alternative. And through it all, she was so positive and easy to work with. highly recommended!
Judie Ochsner
Nov 06, 2019
Report
We have worked with Upstairs Downstairs five times on different projects in four different locations over the past 20+ years. Diane & Wayne are always helpful and patient, and they have a great sense of color and design. They are always great at helping us figure out exactly what it is we want, and that is no easy task! On several occasions, we have run around to look at other tile stores, but in the end, we always end up back at Upstairs Downstairs.
Annette Overko
Oct 18, 2019
Report
Diane and her husband were so helpful walking us thru all the steps needed to have a great result with our kitchen backsplash. Diane went above and beyond to make sure it would be everything I had in mind to complete our dream kitchen. She was wonderful to do business with and I would recommend her and her husband and their fabulous showroom that has so much to offer, along with their expertise and competence.
Faye Allen
Sep 18, 2019
Report
Kit Kelaher
Jun 11, 2019
Report
I have worked with Upstairs Downstairs for many years on lots of projects. The selection of tile is amazing, every time I go there I feel like a kid in a candy store. Stone, porcelain, glass and every size and shape you can think of.
The owners are always a great help sorting through everything to help me find just what I want. I couldn’t be happier with their products and service
Kit Kelaher
Harron, Hill Interiors
The owners are always a great help sorting through everything to help me find just what I want. I couldn’t be happier with their products and service
Kit Kelaher
Harron, Hill Interiors
Mark Childs
Jun 10, 2019
Report
Years ago we bought bathroom tile from Upstairs Downstairs. We loved it, plus we were impressed with the quality of the work of Upstairs Downstairs. Recently we needed to pretty much gut and redo an entire bathroom and decided to use Upstairs Downstairs as more or less a general contractor. They handled the demo work, the replacement of walls and subflooring, the plumbing, electrical work, and, of course, the tile installation. They did an excellent job of coordinating all the work and we are thrilled with the final result. We highly recommend them!
Peter Steffens
Dec 30, 2018
Report
Order tile and I was told 6 week delivery. After 6 weeks I called, and I was told a few more weeks. I called after 4 more weeks, and I was told a few more weeks. I called again and I was told 'it's finally in". I went to the warehouse to pickup, and I was told the tile had been sitting there for weeks! Very disappointing experience. Lack of transparency, untrustworthy, and poor customer follow up ( I never received a phone call).
Ss A.
Aug 14, 2017
Report
Horrible experience. Spent $10k on a kitchen backsplash and absolutely hate how it came out - it's like we paid this place to trash our kitchen. The owner is completely unhelpful. We went to this place thinking it's a specialty store so they would have experience to tell us what would look good or not in our specific situation. She was zero help and we ended up picking an "intricate" design that looked incredibly busy when it was done for the whole thing. To make matters worse, the actual tile was darker than the store sample, and we didn't notice it till the whole splash was done and it looked
