For half a century, the experts at Gentry Heating, Inc. (now Gentry Service Group) have been delivering top-notch cooling and heating installation and repair service to the Asheville, N.C., area. Our certified technicians have experience performing heating, furnace, and AC repairs on all kinds of equipment in both residential and commercial settings.
Trust your comfort to our dedicated pros. Our top priority is the health and safety of our community. We take great pride knowing that we are here to serve our community in a time of need. Please contact our team for ways we can help you and your family when it comes to servicing your system and improving your indoor air quality.
Air Scrubbers are great tools to convert oxygen and humidity from the air and convert them into powerful oxidizers. UV Lights are Ultraviolet germicidal irradation lights which sanitize your heating & cooling system. Air Duct Cleaning removes dust and debris from the air duct surfaces using our brush-vacuum system which is safe to use on all air duct materials.
Trust your comfort to our dedicated pros. Our top priority is the health and safety of our community. We take great pride knowing that we are here to serve our community in a time of need. Please contact our team for ways we can help you and your family when it comes to servicing your system and improving your indoor air quality.
Air Scrubbers are great tools to convert oxygen and humidity from the air and convert them into powerful oxidizers. UV Lights are Ultraviolet germicidal irradation lights which sanitize your heating & cooling system. Air Duct Cleaning removes dust and debris from the air duct surfaces using our brush-vacuum system which is safe to use on all air duct materials.
Services
Welcome to Gentry Service Group (formerly Gentry Heating, Inc.), Asheville's Factory Authorized Carrier Dealer. We started our family-owned heating and air conditioning company in 1963 to meet the indoor climate needs of Western North Carolina. A half-century later, we remain focused on providing quality, dependable service at a competitive price.
Mike has worked in the residential heating and air conditioning industry for 31 years. He began as an apprentice and has progressed through the ranks to the management level. Mike holds an NC H3 - Class 1 Mechanical License. Mike is a resident of Fletcher, NC, and he and his wife, Tricia, have two daughters.
You can't trust the heating system in your home or business to just anyone. You need a company you can depend on to be honest and professional - a company that's more concerned about building relationships than pushing for a sale. Gentry Heating, Inc. (now Gentry Service Group) is your furnace repair and heating installation company.
At Gentry Service Group (formerly Gentry Heating, Inc.), we strive to provide your home or business with high quality and affordable heating and air conditioning systems. As a service to our customers, we offer several specials, and air conditioner and furnace rebates to help reduce the costs of maintaining and operating your heating and air conditioning system.
Keep cool and comfortable all season long with the help of the pros at Gentry Heating, Inc. (now Gentry Service Group) We've been providing air conditioner repair and AC installation throughout the Asheville area since the 1960s. When you need healthy air and dependable service, turn to Gentry Heating, Inc.
Reviews (23)
James Parks
Jan 20, 2022
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Positive: Professionalism, Punctuality, Quality, Responsiveness
Albert was very professional and knowledgeable. He replaced a motor in one of our ductless Carrier units and cleaned every component of the unit. We are very pleased that he returned the unit to “like new” condition. Thank you Gentry!
Service: Repair HVAC
Albert was very professional and knowledgeable. He replaced a motor in one of our ductless Carrier units and cleaned every component of the unit. We are very pleased that he returned the unit to “like new” condition. Thank you Gentry!
Service: Repair HVAC
Fonzie Crain
Jan 20, 2022
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Lies and more lies. Turned my emergency heat off and said they would be back to fix it, 2 weeks later, nothing. Called them this morning and they said the service tech was on his way to my house. 2 hours later, called them back and was told that the service tech would call me. 2 hours later, called them back and they said they would come to my house and fix the problem when it got warmer. Lol 😆 what a joke of a company. Used to be a good company but not anymor. So sad. I'm recuperating from cancer and it's very cold in my house. Thank you Gentry heating for nothing
Teresa Arpin
Jan 11, 2022
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Gentry is our total provider for HVAC! We have confidence in their work and trust their recommendations. They have installed systems and provide regular maintenance. The same technician comes every time; he knows us and our systems. I could not give them higher praise!
Services: Repair HVAC, HVAC maintenance, AC maintenance, Installation
Gentry is our total provider for HVAC! We have confidence in their work and trust their recommendations. They have installed systems and provide regular maintenance. The same technician comes every time; he knows us and our systems. I could not give them higher praise!
Services: Repair HVAC, HVAC maintenance, AC maintenance, Installation
Danielle Walker
Dec 15, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We’ve used Gentry for several years now for Maintenance. They are always professional, courteous and responsive. Recently, we worked with Justin to select our new HVAC system and had a great experience. Lee did a wonderful job on the install and was very friendly and courteous while he was in and out of our home.
Services: HVAC maintenance, Installation
We’ve used Gentry for several years now for Maintenance. They are always professional, courteous and responsive. Recently, we worked with Justin to select our new HVAC system and had a great experience. Lee did a wonderful job on the install and was very friendly and courteous while he was in and out of our home.
Services: HVAC maintenance, Installation
B. L.
Dec 01, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Dont waste your time getting quotes from other people. Bill Sears was our Home Comfort Systems Sales/ Advisor. He matched our home with the perfect unit. Great guy! Our installation team was the best. Above and beyond!
Service: Install AC
Dont waste your time getting quotes from other people. Bill Sears was our Home Comfort Systems Sales/ Advisor. He matched our home with the perfect unit. Great guy! Our installation team was the best. Above and beyond!
Service: Install AC
Jon Little
Nov 03, 2021
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We recently had to replace the HVAC in our home. The installer, Lee and his team did an outstanding job. They were on time, kept us informed about what they were doing and why variations were required. I am very comfortable with the installation and confident that the system will work fine and that the Gentry team will be available if there is any issues.
Ashton Peters
Oct 29, 2021
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As a real estate agent, I have a lot of contact and communication with service professionals in the Asheville area and quality service always makes an impact on me. Albert at Gentry inspected a mini split system for a client of mine and was not only professional and on time, he was friendly and helpful. I had a lot of questions about the system and he didn’t hesitate to give me the “full rundown” of how the system worked. The home inspector happened to be there at the same time and we both listened as Albert explained things to us. I can’t express what a value it is to work with people
Bob Massey
Oct 26, 2021
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Jeff has serviced our systems for many years. He is always prompt, efficient, friendly, and professional. He is able to answer any of our questions and make helpful suggestions whenever there have been any concerns. For us, he is the face of Gentry and represents the company in an outstanding manner. We would highly recommend Jeff--he is a quality employee and individual and is a huge asset to Gentry.
Bob and Sandy Massey
Bob and Sandy Massey
Earnest Scott
Oct 16, 2021
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Chris Taylor at Gentry was absolutely fantastic. He is one of the most knowledgeable individuals I have ever worked with. He was patient, professional, and had a answer for every picky question that I had. It was obvious that he is up to speed on the very latest technology available. His many years of experience were evident. The quote he gave was easy to understand and listed everything I could think to ask, and more. I learned a thing or two during our discussions and his calm personality was comforting to say the least. I felt like he understood our situation and was committed to getting us
Debbie Gentry
Sep 29, 2021
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My experience with Gentry Heating & Air was awesome! Just for the record they are no relation to me and I never dealt with them before. They installed a ductless air system in our vacation home and then replaced our old units at our home in SC. They were very responsive, always on time and did what we expected. The crew installing our 2 units were so professional and had great attitudes. I would recommend them to anyone needing a new unit or any repairs.
Cody H.
Mar 31, 2021
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Overall I am not happy with my experience with this company. They did not seem to understand what my expectations were for the work I had requested. They were slow to respond and there was an overall lack of communication. There also seemed to be some miscommunication between who first came and looked at the house and saw what was needed to be done, who I spoke with on the phone to set this up and who was doing the the work on the house. This resulted in them having to come back out and fixing what had been done and it ended up costing me more than I had expected and taking twice as long to get
Arthur L.
Dec 23, 2020
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Well after the last review I posted I am forced to upgrade my review since I did get an excellent response from Gentry in regard to upgrading the thermostats in my home. The technician who called me was extremely knowledgeable and at this point I now know what is the best approach to doing the upgrade. I appears that my emails and phone calls somehow went astray and/or never got to the right person at Gentry. It was emphasized that they do care about their residential customers.
My faith in Gentry at this point has been restored.
My faith in Gentry at this point has been restored.
Jen A.
Aug 30, 2020
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Of course our air conditioning stops in the middle of a heat wave. When else? I called over the weekend and opted not to have the same day service because it was late and we didn't . They called me back this morning with a cancellation and were here within the hour.
James took such good care of us and I can feel the cold air blowing as I type. Sweet, Carolina relief!
We were customers of Asheville Air and rolled over to Gentry and have been really satisfied.
James took such good care of us and I can feel the cold air blowing as I type. Sweet, Carolina relief!
We were customers of Asheville Air and rolled over to Gentry and have been really satisfied.
Cindy C.
Jul 18, 2020
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Gentry installed the HVAC in our brand new (1 year old) townhome in Asheville. We've gone from no heat in March to no AC in July. They've been here countless times. Each time Gentry attempts a repair but they seem to lack knowledge on how to fix the system they installed. Additionally, they leave and tell us they have to order a part or contact the manufacturer but a week and sometimes two weeks later, we are the ones reaching out to get status reports.
After 3 months of multiple repair attempts on our 4th-floor unit last evening, we thought it might be finally fixed. UNBELIEVABLY we
After 3 months of multiple repair attempts on our 4th-floor unit last evening, we thought it might be finally fixed. UNBELIEVABLY we
Lila B.
May 28, 2020
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Our air conditioner went out the night before Memorial Day. After I called Gentry, John Connelly, the service man on call, phoned us within a few minutes and was at our home in less than an hour. He changed our compressor and in minutes, we had cold air!! I would highly recommend this company! Very professional and friendly!
Jamie S.
Jul 01, 2019
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We are very pleased with our new units. We got a heat pump and A/C unit and a split unit for our upstairs attic bedroom. They all work splendidly. The installation was pretty painless, though the technicians had to install both units in terrible weather. None of them complained but I know they were miserable. It rained and rained. I guess I should say it was painless for us. The techs really had a sloppy job and I know they went home covered in mud everyday. We have had a couple of questions since the units were installed this spring and, every time we called, someone has been out quickly. Everyone
Joel S.
Aug 08, 2018
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I am extremely impressed with the professionalism exhibited by Gentry service technicians and phone staff. I had a problem with my generator and Gentry came out to service it the very next day after I called. The technician showed up as scheduled and worked for an hour to service it. He got it running again, but there was a internal problem with the motor outside the scope of what Gentry services. Because the problem wasn't completely resolved, Gentry did not charge me for the service call. I don't know any other company that would work for an hour and not charge me.
I used Gentry
I used Gentry
Dah W.
Mar 08, 2018
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Larry H.
Oct 09, 2017
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I was impressed by the technicians who serviced my units. Upfront about minor findings and very professional. Most importantly to me is that I trust this company to only do work that is required. The annual service charge is about 20% more than I had to spend in a significantly larger city for equivalent work, but I'm coming to expect higher rates in Asheville on many things...
Adrienne H.
Mar 29, 2017
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Requested a service call in January, 2017 when my system (which had never been serviced since the home was built in 2010) seemed to be struggling. Signed up for the service plan at that time and just had my first of two tune ups for the year from technician, Chadd Kittle. He arrived on time, was polite, focused, and completed the entire tuneup in about an hour. Very pleased and looking forward to a similar experience at my next tuneup in the fall.
Ellen L.
Jan 24, 2017
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Gentry installed the heating and cooling in our new house six years ago. Their employe who designed our system insisted that we did not need separate thermostat systems for the part of house over a basement and parts on a concrete slab. He stood by it when questioned if that would work. The result has been temperatures that are freezing in winter in our bedroom and bathroom, 10 degrees or more colder than the living room. We often have to supplement the heat in our bedroom with a space heater because of the difference. Heavy blankets on our beds aren't enough. We also have to heat our bathroom
Sahara M.
Oct 12, 2015
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I've used them every year just to do tune ups on my oil HVAC. I honestly haven't had any problems but they do take a long time to schedule each fall -- although i do wait till "busy season" to schedule so that is their reason. I haven't had any issues and my HVAC has worked great the past 7 years from having yearly tune ups. My only complaint is that i really don't think it should take so long to schedule a basic tune up and i may try a new company who can come out quicker.
Jon K.
Apr 29, 2015
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We recently had our entire HVAC system replaced by Gentry. The sales guy, John, was very knowledgeable and did a great job explaining what needed to be replaced and crafted a solution that best fit our house. The quote was slightly lower than the other two places we called.
The communication was excellent. We knew who was coming and when and they showed up on time and were clean and timely. The follow up was great since we had a filter on another system that needed to be replaced and they came back the next week, as promised, and took care of it.
I would highly recommend them if you need HVAC
The communication was excellent. We knew who was coming and when and they showed up on time and were clean and timely. The follow up was great since we had a filter on another system that needed to be replaced and they came back the next week, as promised, and took care of it.
I would highly recommend them if you need HVAC