Hamilton Parker

Always a spectacular selection of tile for any project snd very helpful staff.

Great customer service from Bronte. She helped me get the correct stone to match my customers house, followed up on the order lead time, and was easy to order it through! Definitely recommend!

We had a terrible experience with Hamilton Parker. I have never left a bad review for a company before but this time it just seems important to share. For starters, our sales woman who met with us was not very friendly and was rude as my husband and I were picking out tile for our new bathroom. When the tile arrived it was 4 times larger than it was supposed to be. The size we chose was a typical bathroom floor tile (12 by 24 inches) and this was (24 by 48 inches) for a very small bathroom. Apparently the sales woman made the mistake and wrote the wrong numbers down. We understand that things happen

Great service! Technician was professional and explained everything to me. I will be using them again for sure.

If you find tile that you like at Hamilton Parker, no problem, it will probably be just fine. Our advice, though, for any installation materials that you or your tile professional will need for installation is to purchase those items at almost ANY other local retailer, as most other retailers actually have a "keep our customer happy" policy by allowing returns of recently purchased unopened items like off the shelf grout.

I am having my bathroom renovated, but I am not good at picking things out/coordinating/making choices. etc, etc! The staff at the store was incredibly helpful and I can't wait to see my beautiful tiling and flooring when done. The products are high quality and worth the cost!

The 2 ladies who “helped” me were unfriendly and condescending. I left wondering if I had gone to the wrong place and maybe they were used to working with contractors or companies and not homeowners. They could not tell me how much the tile cost or how much of it they had. They said they would email it to me later today. I still haven’t heard anything. Even if the tile is well-priced, I won’t be giving them my business. Edit: One week later and they still have not sent me the information they said they would. I guess they have so much business that good customer service is not worth the

We had the worst experience dealing with the lady in the fireplace department. I won't go into too much detail, other than to say, I highly suggest using a different company. Working with them was a nightmare. They messed up our main gas line and every time we turn our fireplace on...the carbon monoxide/fire alarms go off. When we shared this the lady said "We are not contractors". Then why in the world are you installing GAS logs into people's homes??
We won't be using them for the rest of our renovation projects.

This company has better selections than any other company in the area. They navigated the difficulty and unknown that covid created with finesse. They still worked around spontaneous buyers like myself which a lot of other companies failed. Great value for the money here and kind and helpful staff. Especially loved Aaron, Jamie and Lynn.

We have been working with Kelli at the Delaware location. She has so much knowledge of the products, patience and kindness that has made the process easier in picking out our tile. She has gone above and beyond with helping us with measurements and the final decision on which tile to pick. I would recommend her to everyone!

We have purchased all of our tile here as we restore our Victorian home. Expert assistance and a selection like nowhere else!

Beautiful show room. Amazing options- from house outside brick to indoor fancy fireplace installments to detailed tile work. lovely place. Great parking. Right off the highway too. Easy peasy lemon squeezy.

We had a wonderful experience from start to finish at Hamilton Parker. We selected Virginia Ledger stone for our new fireplace. Jesse Porter came to our home to measure and discuss the project. He took all the time necessary to answer our questions. But the best part was watching Mario (who has worked for HP for 21 years) build our fireplace with the help of Jesse. These stones are individually placed and Mario did an outstanding job piecing them all together as if it was a work of art. They both were great to have in our house for four whole days. Constructing a floor to 2 story ceiling fireplace

Drove across the city to look at some floor tiles. We were told we couldn't look around but needed to wait for a designer to show us around and wed need to wait. No one was in the show room. Website said appointments encouraged - not required. HP lost a customer today!

Ok place. Friendly . But could have more directions and solutions on issues we found between our builder and designer.

After 10 years...TEN YEARS!!! of periodically contacting the garage door dept (with NO reply) regarding a crooked track installation & inoperable spring(s) on our new-build home; they FINALLY contacted me today to schedule replacement of 1 spring (out of 2) for $300!! Even though 3 workers (upon inspection) uniformly agreed whomever did the original install in 2008 did a horrendous job; Hamilton Parker refused to honor their shoddy work and would not replace the 1 spring for less than $300!
.....furthermore they also refused to repair the track misaligned in 2008!!

I reached out to them in reagrds to having my old heavy wood garage doors replaced with the Wayne Dalton 9100 series. Laurel responded to my initial email and she was very responsive as we exchanged half a dozen emails discussimg their pricing and services. Eventually she scheduled someone to come out and measure at no charge.

After a couple of weeks of delay on my part, I needed to stop in and see the doors in person in the showroom. I had some questions and while Laurel being off that day, another employee helped me out while we finalized some details of the install - the debate was to tear

1st visit there started off great, then went BAD. Associate helped me pick out the appropriate fireplace place, and said, "roughly $7000 with install on the high side." Called her and left a message with a couple questions I thought of. Two days later after NO RETURNED CALL, I go back into the store. The girl who I left the message with walks out of the office, and catches her off guard when she sees my face. Her response to me was so careless, "Oh, sorry, I haven't had a chance to call you back." Really? I'm practically giving you a guaranteed sale and that

Rude, rude, rude! Stopped in a half hour before closing. Was greeted with "we close in 30 minutes." Five minutes later another employee reminded me they were set to close soon. At 6:45, I had pulled 5-6 sample tiles but when I turned my back an employee had put all my samples back. When I asked what happened to them, I was told they were put back since they close in 15 minutes! By the time I found them again and asked for samples to take with me, I was told it was 7:02 and they close at 7:00. Rude, rude, rude!!! It's evident they don't need business, much less my business

Great Selection! However I experience poor customer service.
The first time I came - the consultant was extremely helpful with assisting me to make the choices. Then I came to place an order, waited for an hour and left: Saturdays are naturally very busy. But I left a note in my file asking somebody to call me so that I could place my order over the phone. Three weeks later, as nobody called ever, I called and made an appointment @ 4:30. My file was never found. Ms. A who was appointed for 4:30 was busy, Ms. B started calculating my order and then in 7 minutes said she has to leave and

Great selection! Great prices! Really helpful staff and my son loves the "tiny bricks" they give away. A must stop for the gardener who wants to add the great detail of brick to their yard.