Our service technicians combine over 30 years of experience in the Appliance Service Industry. We strive to provide quality service and unsurpassed customer satisfaction. Servicing all major brands of Washers, Dryers, Stoves, Wall Ovens, Microwaves, Dishwashers, and Refrigerators. RR Appliance Services Inc. is factory authorized to service products from many major appliance manufacturers.
We provide service for many home warranty companies covering your major appliances, such as, AIG, Assurant, Choice Home Warranty, Delta, Select Home Warranty, Cross Country Home Services, and Warrantech.
We provide service for many home warranty companies covering your major appliances, such as, AIG, Assurant, Choice Home Warranty, Delta, Select Home Warranty, Cross Country Home Services, and Warrantech.
Services
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. We call ahead about 30 minutes prior to arrival. We also allow you to track your technician's progress allowing you to better plan out the rest of your day!
Our Field Service Technicians are on the front lines of our customer service team. Appliances provide significant benefits when used regularly so it's important that we provide accurate and timely diagnosis and repair if a customer calls for service and our service technicians are the critical pieces in making that happen.
Reviews (10)
Clarence AdemuJohn
Dec 26, 2021
Report
My refrigerator compressor failed and a R&R technician correctly diagnosed the issue. I told the tech that the fridge is only 3.5yrs old so the compressor should still be under warranty. The tech agreed and stated that the front office will check on it and if so, the part and labor will be free. R&R called me a week later to schedule the replacement after procuring the part. I asked if LG paid for it and they said no. I asked who at LG refused to pay for it. Two different R&R reps told me that they do not work with manufactures. My reason for this review is to state how displeased I am that R&R
Ashley Russell
Dec 14, 2021
Report
This company is an absolute nightmare. Completely unprofessional. Horrible customer service. I purchased a brand new Frigidaire appliance in October that has never worked properly. Finally warranty assigned me to this company. The tech came out said at least three different parts could be the issue and left without giving me any info on next steps. Several days later I was able to confirm these three parts were on order and expected by Dec 22. Today I was told two are in and one is on back order with no estimated delivery date available. They will not research further or send the tech out to replace
Michele
Dec 13, 2021
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
From making the appointment (very easy and she was so nice) to the service call, everything went smoothly. David, the technician who came, worked hard and was very clean, and even wore a mask hitch was appreciated. He was so very nice too.
Service: Repair refrigerator / freezer
From making the appointment (very easy and she was so nice) to the service call, everything went smoothly. David, the technician who came, worked hard and was very clean, and even wore a mask hitch was appreciated. He was so very nice too.
Service: Repair refrigerator / freezer
Lorna Forbes
Nov 22, 2021
Report
My newly purchased refrigerator was inundated with frost along the freezer door. I called for service and they came within 2 days. Had the parts within 3 days and my freezer got repaired. Needed additional repair due to malfunction in refrigerator section. I called at 8 and they came that morning. I now have a fully functioning refrigerator/freezer. I can't speak to cost as it was covered by manufacturer warranty. However, the work was done with professionalism and courtesy. We are very pleased.
Elizabeth Silverstein
Nov 16, 2021
Report
Do not EVER use these people!!!! There is zero customer service. After months of waiting for a part, the technician came out, didn't install the part and left. When we called them back less than an hour later telling them there was water pouring into our refrigerator, they said sorry, but he's moved on. We flew in from out of town specifically for the appointment. With plenty of day left, they could have turned him back around and gotten the problem solved. Insteady, the couldn't have cared less about the situation they left us with. They chose not to do the right thing. DO NOT EVER USE THESE PEOPLE
Nick Caruso
Nov 14, 2021
Report
Was recommended by a friend. I called they set up a date and time that worked for me. Michael came in time and was very professional. He figured out they problem. A part was ordered. I was called to schedule the repair. Once again Michael did a great job. I am very pleased with the service and would highly recommend RR Appliance Service.
Sonia Aprile
Oct 29, 2021
Report
A. Queen
Oct 20, 2021
Report
I try to give a good mix of my experiences online so things are balanced. With that being said is the worst company I have dealt with thus far. They do work for Best Buy’s geek squad home repair department & unfortunately they were called to service my washer.
They came out and found the problem. Awesome. Took about 7-10 days to get the parts. No problem. We watch the news we know that there will be delays. Made a follow up appointment so it would get fixed. Technician had an emergency. Again we know things happen. THIS IS THE PROBLEM. Which I hope they will learn from moving forward. They didn’t
They came out and found the problem. Awesome. Took about 7-10 days to get the parts. No problem. We watch the news we know that there will be delays. Made a follow up appointment so it would get fixed. Technician had an emergency. Again we know things happen. THIS IS THE PROBLEM. Which I hope they will learn from moving forward. They didn’t
Peter Grauer
Oct 20, 2021
Report
When my oven malfunctioned, I searched online for a repair company that fixed Frigidaire products. I stumbled across R & R appliance service.
Hesitantly I called to make a service appointment. From the first call, to the installation of the part that was needed to fix the oven, I couldn't have been more pleased.
If you are looking for a company that is professional, timely and knows how to communicate, this is your place!
Imagine, a company in Florida that tells you what they're going to do and then they do it just exactly as they say.
Five stars, all the way around from both technicians that
Hesitantly I called to make a service appointment. From the first call, to the installation of the part that was needed to fix the oven, I couldn't have been more pleased.
If you are looking for a company that is professional, timely and knows how to communicate, this is your place!
Imagine, a company in Florida that tells you what they're going to do and then they do it just exactly as they say.
Five stars, all the way around from both technicians that
Sheila Supinski
Jul 01, 2021
Report
David was amazing!! He was polite, prompt and very knowledgeable. Parts ordered refrigerator repaired as quickly as possible. He was happy to resolve my issue with a smile and kind words. David is a very valuable asset to your company. The office staff was very polite also. I will be recommending your company to anyone that will listen. Thank you very much for everything.
