Our employees are expertly trained, personable and peer-reviewed to ensure that your individual cleaner is up to the task of keeping your home spotless. Teams follow a detailed checklist while cleaning your house, apartment, or condo - ensuring consistent, superior quality service every time we visit. With each service, MetroMaids gives back by supporting local charities helping to make Boston neighborhoods better for everyone.
Services
For clients who are not home for their scheduled cleaning, there are several options we can arrange in advance. If you have a doorman or concierge in the building, leave a key for us and we will return it when finished. Some customers simply leave a key under the doormat, in the mailbox or other hidden places.
Reviews (22)
Sasha M.
Sep 28, 2019
Report
Caitlin M.
Jun 25, 2019
Report
In short: will break your appliance and blame you for doing it.
I am a Harvard Grad Student who recently moved into a subleased apartment in Harvard Housing. Upon moving in on a Sunday, I was dissatisfied with the condition of the apartment. I quickly researched cleaning services that offered online booking. Metro Maids looked legitimate and there were decent reviews. I was very pleased with the booking process - it was fast and easy. I showered Monday morning very early in the morning (weird detail to include in a review - but you will soon see why it matters!) 1 cleaning person Metro Maids
I am a Harvard Grad Student who recently moved into a subleased apartment in Harvard Housing. Upon moving in on a Sunday, I was dissatisfied with the condition of the apartment. I quickly researched cleaning services that offered online booking. Metro Maids looked legitimate and there were decent reviews. I was very pleased with the booking process - it was fast and easy. I showered Monday morning very early in the morning (weird detail to include in a review - but you will soon see why it matters!) 1 cleaning person Metro Maids
Adriene W.
Oct 19, 2018
Report
Florence Manningrt
Oct 06, 2018
Report
Loved the online booking. Rosidalia did a great job cleaning the communal areas of a large 7 bedroom, 2 bathroom home. It took her much longer than I anticipated but she was obviously much more thorough the other cleaning companies I have hired in the past. I didn't realize there wasn't a tipping option through the online appointment payment and I didn't have cash for her, which makes me feel terrible. I will definitely request her next month for our monthly cleaning.
Genevieve Townsend
Aug 28, 2018
Report
Metro Maids crew is the best cleaning I've ever had and I've used a lot of cleaning services before. They were very nice and ask questions which I like. I had company over from out of town and they did not get in the way, they blended in perfectly. I will definitely use them again and again thank you soo much for such a wonderful beautiful clean experience.
Dj Km
Jan 08, 2017
Report
Last year, my family had a going away party for my sister who was going to another city to attend college. It wasn't just our immediate family that was present at the party. Numerous cousins, aunts, uncles, and grandparents were invited to the banquet. So in the aftermath of the partying and the eating, there was a large number of waste laying strewn across the floor. The task was too overwhelming for me and a couple others to complete, so I rung up Metro Maid services. The maid service was very effective and the large room was clean up in less than an hour! The carpet looked even better than before
Caresse Zhong
Sep 05, 2016
Report
Metro Maids is the best cleaning service that I've come across yet! I recently adopted a puppy and I'm in the process of potty training her. She's made my life a nightmare by staining my white carpet with her you-know-whats. Metro Maids saved my life by getting the stains out easily and for an affordable price too!
Porter Geazy
Aug 31, 2016
Report
Metro Maids came in clutch after my sister decided to throw an after-prom party at my place. My loft was completely trashed when I came back--sticky floors and stains all over my rugs. Luckily she offered to pay for a cleaning service while I was at work for the day and when I got back, the place was even cleaner than before the wreckage those high schoolers caused. I'll definitely be calling Metro Maids back for my regular cleaning service!
Zheng He
Aug 05, 2016
Report
I have a bad habit of eating in my room and accidentally spilling my food because I forget to clean it afterwards. I didn't realize how dirty and gross my floors looked until I was cleaning my house one day before having a girl come over. Obviously I wanted to impress her by having a clean place. Metro Maids cleaned my floors very efficiently and their prices were extremely reasonable! I would highly recommend their services to friends and family.
Cheng-Wei Jan
Jul 24, 2016
Report
Tams M.
Jul 18, 2016
Report
Great service for students/professionals and just anyone who doesn't have time to deal with a messy/dirty apartment! I learned about Metro Maids through a friend's recommendation and use them every time I need a cleanup job. They're fast, friendly, and affordable, and I've come to rely on their services! Would definitely recommend to anyone looking for a cleaning service in the city.
Chris J.
Jun 23, 2016
Report
This was such an incredibly disappointing and painful experience. I used them once two to three years ago and was very pleased, but I can't imagine using them again after the recent experiences. I have a two family house, and hired them to clean my unit. They cancelled the appointment once or twice due to scheduling issues. Then on the day they finally showed up the cleanser was late. She was nice, and seemed to be working hard in the first room she went to, so I gave her a $40 tip before leaving to run some errands. When I got back the house was still a mess. Visible dust and dirt on all
Charles Jung
Jun 16, 2016
Report
I lived in Boston with some friends over the winter and ended up staying there longer than I intended. I promised that before I left, I would leave the place spotless as a thank you for letting me stay. When it came time to pack and move all my stuff out, it got a little busy and decided to hire some house cleaners instead of doing it all by myself. A friend recommended this cleaning service to me because of it's affordability and professional service. I'm glad I called them because they really did a good job and I felt that I could return the favor to my friend. The cleaners did a really good
Rachel H.
Jun 03, 2016
Report
Do not use. I had to get a Re-clean because the first one was so bad. I could have done it better myself in 20 minutes. She was very nice, but I found hair everywhere. During my second cleaning, I thought she was doing a good job and I had to leave in the middle. I came home to find my bathroom and kitchen were untouched... Not cleaned at all!!! I did get a full refund but it was such a waste of my time and money in tips. Do not use.
Allison M.
Apr 16, 2016
Report
Maggie W.
Mar 27, 2016
Report
I use MetroMaids at least twice a semester since I live off campus now- sometimes I'll request an extra one or two cleanings if I deem it necessary. I've been using their services at least 6 times already and have only good things to say. Being a college student leaves me little free time much less clean my living space. MetroMaids has amazing rates for their top notch service. They are extremely punctual, respectful and do a thorough job in cleaning. I noticed one time that they had failed to clean the inside of my stove, and I called the company to report this. They showed up the next
Elise A.
Jul 10, 2015
Report
I assume this company is out of business. They won't respond to my email inquiry or voicemail I left about scheduling an appointment. We have used MetroMaids several times and been satisfied with the cleanings. I think it is very unprofessional to stop responding to customers. Their online tool no longer works for scheduling appointments either.
Britt C.
Jun 30, 2015
Report
I used Metro Maids' services when I was working for a property management company - we needed to clean several apartments within 24 hours for the incoming tenants. The crews provided great service and were reliable - two qualities that are the utmost importance when working in a tight time frame with high expectations. I would highly recommend their services.
Laura P.
Feb 03, 2014
Report
We have been using Metro Maids at our Cambridge office 3x a week for about 4 months now and they are hands-down THE BEST. We vetted six or seven other companies in the area for our new office before choosing them and I am so glad we did. Scott is always so prompt in getting back to me, and understanding when I have to make changes to the schedule or add duties. We just hosted a party of 300+ people on Friday (beer, chili, the works) and today it's as if nothing had ever happened.
Halle M.
Jan 20, 2014
Report
Easy to set up an appointment but the maids arrived over 2 hours late. I had paid for the deep cleaning service for our new apartment, and while the stove and fridge were gleaming, everything else went by the wayside. Tops of windows were still dusty. Floors not cleaned in all the rooms. We had to clean after the cleaners...probably won't use again. Seemed like they spent all 4 hours in the kitchen and forgot the rest of the empty apartment.
P. D.
Aug 05, 2013
Report
Positives: Metro Maids was available on very short notice, and my place looks *slightly* better than it did before (only because it looked really awful before). And affordable (though still too expensive for the awful job their cleaner did). Negatives: pretty much everything else. The cleaner (just one; I don't know why the company website consistently talks about sending a "team") arrived 20 minutes late and then took nearly an hour longer than promised, after I had made it very clear that the place had to be finished by a specific time - so I had to reschedule plans so she could
Keri B.
Apr 30, 2013
Report
I was looking for a great cleaning service in Boston so of course I went straight to Google. MetroMaids sounded like a place I could trust. Booking was super easy and very professional.
They came right on time and I was shocked since you can never find parking in my neighborhood. They were extremely thorough- cleaned the stove, oven, and I can't thank them enough for cleaning my scummy tub and really getting in there. They even made our beds which I did not expect. They organized my countertops and I thought to myself "Why didn't I think of putting that there?" Did they have
They came right on time and I was shocked since you can never find parking in my neighborhood. They were extremely thorough- cleaned the stove, oven, and I can't thank them enough for cleaning my scummy tub and really getting in there. They even made our beds which I did not expect. They organized my countertops and I thought to myself "Why didn't I think of putting that there?" Did they have