Griffin Pools

We contacted Griffin a few months ago for a pool quote. We waited over a month to get on the schedule to get someone to come out to our yard. Before they came, we had already spoken and planned to hire a landscaping company to do a retaining wall and flatten out our yard. On the day of the appointment, the salesperson met me at the gate of our yard, took a few steps into the backyard, saw the slope and immediately said, "Nope, this isn't going to work." He hadn't even heard what we planned to do with our slope or anything. I was so taken aback! It was like he saw the slope and didn't care about

On the phone when scheduling an appointment they were dismissive and unpleasant. I decided to give them a try anyway and once they arrived to my house 2 months later check out my yard-they were incredibly rude.
When greeting them I had my dog on a leash and was told to put him away. The pool man hadn’t even looked at my backyard without telling me “I don’t think we can do a pool here anyway.” I just asked him to leave after that comment.
I would try another place! I am not one to write reviews when I have a bad experience but I think there was a lack of effort from this company.
I believe

We have been going to Griffin Pools since we built our pool. We have never been disappointed and this last trip to see them was a perfect example as to why we use them for our pool needs. We needed a new salt chlorinator last year. We purchased it from Griffin even though there may have been better pricing on the internet, but what the internet didn’t have was a store front and a name and face to work with. Our purchase was made in April 2020, and beginning in May 2021, it was not working properly. Because this business really cares about its customers and desires to treat customers fairly, even

Always a pleasure to do business with them! Great customer service no matter who you are dealing with while making sure all your needs are met, store is always clean and neat, & has all the supplies and accessories plus so much that you could ever want or need. Have absolutely no complaints ever!

We purchased a Bullfrog spa from Griffin in 2014. The purchase experience and delivery and set-up were all great. We began having issues with the spa's performance well within our warranty time, and they sent their repairman out to look at it and they ended up replacing a part, with the trip charge, labor and mileage all being charged to us. This seemed to help for a short while, then we began experiencing yet another issue. They sent the same repairman out, but this time he never knocked on the door to let us know he was here. He left no documentation, and they never called to talk to us about

Very friendly sales person but not very knowledgeable. Only interested in discussing "standard" spa, did not want to discuss special ordered or anything other than what she knew about. No spam in showroom. Everything on back order to arrive in 3 months.

We are in the process of looking for a pool. Your salesman came out and gave us a quote. I am doing my due diligence and notice a few disappointed customers. What I am concerned with is many of their issues are not responded to by your company. It would help to see what complaints are lodged and how they were handled. In regards to your reply, there is a link that says Read All Reviews. I clicked on it and many reviews dating back 1 year to 4 years come up. If you scroll, you will see 10 - one and two star reviews. Other than the reply regarding Covid and staffing, I see no replies. Yes, you get

The staff here is fantastic, always helpful, willing and able to answer questions! Excellent customer service goes a long way and they always have the supplies I need.