USA Alarm is a national company that has more than two decades of experience and an award winning command center that protects more than 700,000 homes and businesses through the United States, 24 hours a day and 7 days a week. We exist because of our Customers and our Customers are our family.
We take pride in providing the best customer service, the latest in smart home and business technology to simply our Customer's lives, and unsurpassed peace of mind.Our passion is to simplify our Customer's lives by making the best and most reliable smart home and business technology available to them.
We strive for every day to not only meet, but to exceed the expectations of the our Customers. We want long term relationships. From the time a Customer becomes a USAAS Customer, they remain with a dedicated Account Representative so that our Customer's needs are continuously met with excellence. Relationship is our #1 Priority.
We take pride in providing the best customer service, the latest in smart home and business technology to simply our Customer's lives, and unsurpassed peace of mind.Our passion is to simplify our Customer's lives by making the best and most reliable smart home and business technology available to them.
We strive for every day to not only meet, but to exceed the expectations of the our Customers. We want long term relationships. From the time a Customer becomes a USAAS Customer, they remain with a dedicated Account Representative so that our Customer's needs are continuously met with excellence. Relationship is our #1 Priority.
Services
All USAAS systems will help protect your home from the threat of Fire, Burglary, and Medical Emergencies. Knowing what is going on in your home, at anytime, is important. Know when your kids get home from school, see who is at your door and talk to them without being there. Always be in the know. Being able to control your lighting, thermostat, and appliances from anywhere will allow you to save up to 40% off your utility bill each year.
Protecting your business is important. You built it, let us help protect it from the threat of Fire, Burglary, and Medical Emergencies. Live Video Surveillance, Instant Notifications, Lighting Controls and much more all from your smart-phone. Your home is your safe place, by answering a few simple questions and taking just a couple of minutes, our Account Managers are able to protect your home and there is system configurations for any budget.
Reviews (8)
Courtney Higgins
Apr 17, 2021
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Installers were great - then nothing. I've called their customer service line many times and I'm always put on hold for a very long amount of time. They often disconnect you accidentally and then you have to start the process of calling again. I wish they would call me back, so I didn't have to try to get their attention other ways. I would love for my alarm to turn back on, but no one will talk to me. Call centers are always backed up. I'm awaiting a call from their service line, so maybe I can update my review, but tick tock.
Aaron Wilch
Feb 14, 2021
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Heather Bonser
Feb 13, 2021
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Kaleb Kelsheimer
Feb 12, 2021
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Tom
Aug 11, 2020
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Started out with good customer service. Then you just do not get any support. Days and weeks go by without hearing back from them. Had issues with not getting video notifications for a minimum of 2 minutes and was told that is normal. We was using Alarm.com USA Alarm said we needed stronger wifi so we bought a new router and that did not fix it. Just a lot of money out of pocket for something we did not need. Then was told our internet needed to be upgraded. So we did that to gig service. Still did the same thing. And again just more money out of our pocket.
I can only say stay away from USA Alarm
I can only say stay away from USA Alarm
Coleen Babcock
Dec 07, 2018
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I would give them 0 stars if that was an option. No, wait, I would give them MINUS 5 stars if that was an option. When I talked to this company, I was impressed by the sales rep-Wendy. She was knowledgeable and helpful. Their customer service however is THE WORST EVER!!! From Day one the alarm system did not work correctly. It beeped constantly. Every 10 - 20 seconds! CONSTANTLY! The monitoring company (maybe) would call saying there was a communication error. When I asked was I supposed to do about that, they said they didn't know. The phone number I had for Wendy no longer worked. I had no way
Luke Croll
Jan 12, 2018
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This company sells an amazing product, and has great customer service. They are honest and take very good care of their customers! I was told they did go through a period where they were very short-staffed, but things appear to be going great now! I would recommend USA Alarm Service to any home or business owner who wants peace of mind with their security and energy efficiency.
General Manager
Nov 24, 2016
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