For more than 25 years, homeowners, builders and anyone who insists on the highest quality and most energy efficient windows for a new construction or remodel have put their trust in Cascade Windows. We promote a culture of honesty and integrity from our staff and dealers, and it shows.
From design all the way through installation, Cascade Windows representatives are available every step of the way to ensure a responsive, easy experience, and to help you stay on budget.Your satisfaction is our personal mission. Every Cascade window is meticulously designed for maximum year-round comfort, and with the beauty of your home in mind.
We have a great selection of attractive and distinct styles to choose from, each of which can be combined to maintain a consistent look with proven structural integrity. Cascade is active in the communities we serve. Our mission is to be involved on a local level with sponsorship programs within the community and the Home Builders Association.
From design all the way through installation, Cascade Windows representatives are available every step of the way to ensure a responsive, easy experience, and to help you stay on budget.Your satisfaction is our personal mission. Every Cascade window is meticulously designed for maximum year-round comfort, and with the beauty of your home in mind.
We have a great selection of attractive and distinct styles to choose from, each of which can be combined to maintain a consistent look with proven structural integrity. Cascade is active in the communities we serve. Our mission is to be involved on a local level with sponsorship programs within the community and the Home Builders Association.
Services
Homeowners and building professionals alike appreciate the sleek look, reliable performance and exceptional value of our WinPro Series. Once again, we've combined intelligent design and energy efficiency to create an extremely smart and affordable window for the Washington Climate. It features a traditional compression cam-lock and provides a streamlined profile, which deliver a contemporary look and greater viewing area.
With the popularity of outdoor living spaces growing, Cascade is now offering a unique window configuration to complement our Multi-Slide and Folding Door offerings. These windows bring a sleek and modern touch to your living space while allowing for the entire window to be opened and stack similar to the folding door.
Bring in the natural light and enjoy your views with one of Cascades Multi-Slide Door Systems. These doors allow for multiple panels that slide on a track system. Available in several colors and handle styles. Share your interior space with the outdoors. Engineered for smooth operation and designed with a contemporary style.
The versatility of Cascade's corner door leaves the imagination open. This style of door can expand your design options and allow more light into your space. This corner door is another compliment to our series of Multi-Slide Doors and offers the same specs and features as our Multi-Slide Door. Multi-Slide Options - The opening panel can be placed on any side- 2/4 panel door being shown.
Our innovative, durable, and low-maintenance Folding Door System will bring a sleek and modern touch to your home. These doors bring in the natural light to elevate your homes interior and is a perfect way to enjoy your outdoor space. Our Folding Door System stacks to the exterior of the home and keeps your interior space free.
Reviews (27)
Del M.
Jan 03, 2022
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Buyer BEWARE! Cascade Windows is the most corrupt and unethical business I've hired to complete a project. I experienced and still continue to experience 7 months later, a cowardly, thieving, lying Cascade manager named Kristen Norton. She and Cascade's sole concern is about completing work for corporate and commercial clients before the typical home owner. An order that dates back to May 2021, for 21 paid-for windows and doors, remains missing and incomplete as of January 2022.
Filing a report against Cascade Windows to Arizona's Attorney General has shown to be very beneficial
Filing a report against Cascade Windows to Arizona's Attorney General has shown to be very beneficial
Debra B.
Dec 29, 2021
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Michael Cherasia
Dec 12, 2021
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I have been trying since early July 2021 to have a window replaced under warranty. Finally, in November they claim they built the window. Installation has been delayed from December 6th, to the 17th and today call and want to delay installation to January 14th, 2022.
The warranty is worthless! I'd have been better off to just pay someone else to build and install a replacement.
The warranty is worthless! I'd have been better off to just pay someone else to build and install a replacement.
Nick S.
Oct 19, 2021
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This is the worst company ever. I am still waiting to hear a response back from them on the horrible quality of the windows I purchased. Katrina in the warranty department and her boss Kristin are extremely unprofessional. All the way up to the president, Geoff Bennet. They will not reply to my emails, phone calls, nothing. They point the finger at everyone else with every excuse in the book. The company I purchased the glass through who are professional installers, have My windows look like garbage and they are falling apart. This company sucks. Avoid at all cost.
James L.
Sep 04, 2021
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We filed a complaint against them through the ROC. ROC found the quality to not meet ROC standards and told them to fix it. They told the ROC - eh, no, not gonna do it. ROC took them to court and had their license suspended - unfortunately only for a day. NOTE: If you search the ROC website for complaint, they are doing business under the name Window Products Inc, and the complaint ID for the suspension is 2020-00783.
Aaron Taylor
Jun 14, 2021
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Warren H.
May 18, 2021
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Cascade windows is a joke. Andy and Sona are who I've been dealing with. I have been dealing with an issue with them for a year and a half now. With no solution. They do not want to replace my windows even though they admit they are at fault. Come to find out I'm not the only one in this boat. Many other customers including my neighbor has the same issue. The windows are leaking out a liquid and discoloring they are suppose to be white and look more yellow. These were put on a new build. I would strongly recommend you find another window manufacture. They do not stand behind there products
Pam & Jeff W.
Apr 25, 2021
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In September 2020 we submitted a warranty claim for windows with obvious manufacturing defects in three of the four glass panels of a 16 foot patio door. We chose Cascade windows for our new construction specifically for this window.
A technician finally came in December 2020 to inspect after many phone calls and emails with the warranty department. He immediately saw the defect and documented that.
It is now the end of January 2021, and we have received no updates on the status of the glass replacement. We have called and emailed, but no one responds to even a simple ask for a status update
A technician finally came in December 2020 to inspect after many phone calls and emails with the warranty department. He immediately saw the defect and documented that.
It is now the end of January 2021, and we have received no updates on the status of the glass replacement. We have called and emailed, but no one responds to even a simple ask for a status update
Michael Dempsey
Feb 28, 2021
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Roy J.
Jan 30, 2021
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Mike B.
Nov 21, 2020
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The warranty program is a joke.
The front end of a the process went fine, back in early August filed a claim for a 5 year old window seal came apart. Immediately received a claim number and a call from a rep to verify everything.
Month after month I've contacted the representative only to be pushed out. Just yesterday they moved the claim to another office which will undoubtedly create further delay.
Not good having a bad window in a Central Oregon winter
Buyers beware. 4 months and counting to get a window replaced. Cascade Windows is an essential business in terms of COVID,
The front end of a the process went fine, back in early August filed a claim for a 5 year old window seal came apart. Immediately received a claim number and a call from a rep to verify everything.
Month after month I've contacted the representative only to be pushed out. Just yesterday they moved the claim to another office which will undoubtedly create further delay.
Not good having a bad window in a Central Oregon winter
Buyers beware. 4 months and counting to get a window replaced. Cascade Windows is an essential business in terms of COVID,
S. B.
Nov 04, 2020
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Anyone thinking about using Cascade windows think again They have a D -with the BBB complaints all over yelp I purchased nine windows and three sliders they are cascade windows I purchase them from Southgate glass less than three years the window frames beginning to turn brown and yellow see photos they told me that there is not a manufacture defect other people are having the same issue see photos run from this company
Chris Cole
Oct 21, 2020
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I was recently employed here. I will say, everyone is REALLY friendly & professional, SAFETY is exercised profoundly throughout daily operations, the products are Quality, and I have to say .. from an ex-employee I was very impressed, all around. Good Company / People. The Human factor is what makes or breaks any company. RESPECT, TEAMWORK, COMMUNICATION & even COMPROMISES. People are the Key! Not money, or quota, sales, full-crew....etc. Understand, your co-workers / supervisors / Managers......all the way up to CEO and down to the Janitorial workers are an equal at the end of the day, when you
Kathy C.
Sep 30, 2020
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We bought 12 windows from this company. White vinyl, they were installed little more than a year ago and the white has "burned" and is turning brown. A tech came out to inspect and tried to scrape them to remove the discoloration, now one has noticeable scratches along with the discoloration. It has been a total of about 12 weeks dealing with them. They blamed vinyl from Canada, everyone we have talked to passes the buck to the next person, who will not return calls or emails. Their suggestion to repair the windows is paint them.....seriously, how lame is that, after all they claim to
Joe Hammer
Aug 27, 2020
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Four of our single-hung windows stopped remaining open when raised after only 3 years. Now, 13 years later, 4 windows have lost their seals and are collecting condensation. A window next to the front door under a covered porch has a seal falling into view. Called Cascade about the lifetime warranty - we are the original owners - and they’re making up every excuse in the book to not honor their warranty. Very disappointing.
Will be building two new houses over the next 3 years and obviously will not use their product even though I like to support local businesses. Likely going with Anderson Windows
Will be building two new houses over the next 3 years and obviously will not use their product even though I like to support local businesses. Likely going with Anderson Windows
Stephen Ingalls
Aug 12, 2020
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Critical:Â Punctuality
They are friendly enough, but every week now for 2 months they come up with a different excuse on why they have a delay and must reschedule the warranty repair. It is becoming borderline ridiculous. I am completely unimpressed with their warranty service at this point
Service:Â Window repair
They are friendly enough, but every week now for 2 months they come up with a different excuse on why they have a delay and must reschedule the warranty repair. It is becoming borderline ridiculous. I am completely unimpressed with their warranty service at this point
Service:Â Window repair
Arseneault Automation Llc
Jul 31, 2020
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I replaced all the windows in my house 3 years ago with Cascade windows, I was told they were a good product for a good price with a good warranty. Since the install I have had two windows crack randomly I guess due to heat and one window just recently went cloudy due to a faulty seal. All three times I put in a claim and every time they came up with an excuse on why not to cover the faulty window. I paid to replace the two broken windows and am now contemplating just leaving the foggy windows since I am tired of paying to replace them. So Far I am not a fan of the Cascade window warranty and feel
Brianna T.
Jun 01, 2020
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So, met them at a Home Show and they came out with a quote. Lady took offense at all my questions for before paying I found out online I could take a "class" so I went to their factory and took a "tour". Later, the manager sat down with me and gave me the same quote. When the windows came, they were their downgraded version (Builder version) for the same cost. Very upset and they would not respond. Customer Service sucks and they DO NOT CARE about their Customers. I put in a complaint with the BBB but NOTICE they are NOT part of the BBB because they can't get enough
Chuck S.
Feb 06, 2020
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I have been reading the reviews and based on them I would run from cascade windows. But actually I had a very different experience than most reviews. Let's start with the gasket failing on my windows. I had 4 or 5 gaskets fail on my five year old house. That was about 1/5 of all my windows failing. I was Not to happy about that.
I contacted cascade they referred me to a form to fill out. I took pictures, filled out the form and had great customer service. They scheduled to send a tech out to view the windows... they where here when scheduled. Quickly assessed the winnows and
I contacted cascade they referred me to a form to fill out. I took pictures, filled out the form and had great customer service. They scheduled to send a tech out to view the windows... they where here when scheduled. Quickly assessed the winnows and
Fallback N.
Feb 01, 2020
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We had cascade replace 9 windows in our house a few years ago, some as large as 10 x 12 feet. They were not the highest quality windows available, but we liked the sales pitch claiming lifetime warranty - including glass breakage - and the coloring of the glass and coating, which they sold as "Cool Ray". The glass performed well, and for almost the first time since living in this house for 3 years, we needed to use the heat in the winter as the glass did a great job of blocking the heat from the sun. Our summer AC bills were pleasantly lower. The installation was far from flawless
Adam B.
Nov 26, 2019
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My home is less than 3yrs old. I had a few window issues that were corrected during the first year and am now having more issues with my windows. I'm guessing Cascade was chosen by my builder because they were the cheapest.
Just for grins, I asked my neighbors what issues they've had with their houses and all of them have issues with their windows.
Just for grins, I asked my neighbors what issues they've had with their houses and all of them have issues with their windows.
Barbara A.
Oct 23, 2019
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Do not use this company! Our shower glass door shattered in the middle of the night, leaving glass all over! We have only been in our house for 3 1/2 years. I contacted this company three days ago by phone and email and still have no response. Now they have the nerve to send me a "satisfaction survey" for the completed work. What a crock! They didn't do a thing. Again, do not use this company!
Jim C.
Dec 05, 2018
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Had a window gasket go bad and the window started fogging. Contacted Cascade and they agreed to replace the window under warranty. Everything was fine until the window was replaced. Supposedly the specs are the same, but the window doesn't have any tint, like the rest of my windows. Since I live in a sunny climate, the tint helps immensely with the the sun, sort of like sun glasses. Well it seems they no longer carry Guardian windows and they don't seem to carry any other equivalent that has a tint. After going back and forth for a month, I'm giving up. Never going to purchase from
Sharon B.
Jul 12, 2018
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I have a lifetime warranty on my windows as long as I am the original owner. Cascade Windows bought out Paramount Windows when they went bankrupt. Cascade had all my information, who I am, our community, our lot number as they installed the wall of glass. Paramount is refusing to honor the warranty from Paramount.
Andrea L.
Oct 18, 2017
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My shower was installed by this company about a year ago--brand new house. Over three weeks ago, I was in the shower and closed the door, and the shower door shattered on me, cutting me in several places. Upon calling the superintendent for my house, he finally got me in touch with these guys. When they came to look at it, they saw it was not installed properly and was not level. They said this was the reason for it shattering on me. They came to install it today, and the color was wrong. So now I get to take another day off so they can correct their mistake. So thanks for injuring me and inconveniencing
Bobbie Jo D.
Oct 02, 2016
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My windows were installed 12/10/15. It's now 10/1/16. 10 months and there are still unresolved issues. I ordered 14 windows (including single hung, double hung and side-by-side) and 5 sliding glass doors that cost $14,000 (including installation). The useless sales person has been to my home twice after install, their service technician has been to my house 3 times. The service technician told me it was "normal" for my windows to leak, for the windows to rattle, to see light coming from the outside along the side of the window, for the windows to not lock when closed, for the
Sue C.
Mar 27, 2014
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Talk about weird shopping experiences. I have been gathering information to replace my 30 year old sliding patio door. I found a one that looked like what I wanted at Lowes for $369. With the $399 for installation plus tax, I figured this door should run around $800. I saw a full page ad in the Sunday AZ Republic for Paramount Windows that indicated that they also sell patio doors. Since they are right down the street from me I thought I would take a look. Looking at their website was not helpful since no models of patio doors are displayed and no price range is stated.
The showroom is on the
The showroom is on the
