Pools & Spas Unlimited
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Pools & Spas Unlimited
Radiant Pools are pools built with advanced technology and insulation. This means the pools are able to maintain and retain the heat, which leads to more time for pool parties and swimming with your family. Radiant Pools offer incredible warranty protection and energy savings that, over time, allow this pool to pay for itself.

Our retail store is located at 219 N Rehoboth Blvd, Milford, DE 19963. At our store we carry pool supplies, chemicals, and a great selection of spas for your home. We also are able to provide water testing for your pools. Our office is located at the same location as our retail store so you, so there is someone knowledgeable about new pools and onsite maintenance.

Own a Spa for as little as $115 a month with our available financing. Depending on credit, financing, interest rates, selection, and site conditions. We offer to finance through multiple companies and can have you enjoying your backyard in no time. Whether you want pavers, stamped concrete, or our beautiful custom Extreme Rubber, we have your outdoors ground covered!
Services
Beautiful Custom Designs For Your Home, Business Or Entertainment Facility A slip resistant surface that not only enhances the look of your pool deck, playground, splash pad, patio, garage or driveway but also provides comfort, resilience. Enjoy Your Home With Our Hot Tubs Visit Our Store In Milford To See Our Selection Our office is located there so there will be someone knowledgable to help!
Our retail store is located at 219 N Rehoboth Blvd, Milford, DE 19963 has a wide selection of spas and hot tubs. At our store we also carry pool supplies and chemicals Come out and talk to someone knowledgeable about our spas. What else can be as relaxing, therapeutic, and romantic as having your own HotSpring hot tub?
Pools & Spas Unlimited specializes in commercial pools. Whether it is for a water park, clubhouse for a HOA, or a school, Pools & Spas Unlimited has the experience you need. Along with our experts in concrete and extreme rubber surfacing, we can exceed your expectations on your next project. We have received multiple awards for commerical pools including APSP Award for Semi-Public Pool over 2000 sq ft.
Pools and Spas Unlimited is the premiere location for maintaining your pool. Not only do we build the most beautiful custom pools in Delaware, but we also have a retail store which sells pool supplies and chemicals. Or if you need help maintaining your pool, we perform onsite cleaning and maintenance of pools.
At Pools and Spas Unlimited, we make it easy. We schedule a time to look at your home and find out what your family is looking for. We listen and give you the options of what you could choose that would fit your home and desires. From there, we design a pool so you can see what your custom pool will look like ahead of time.
Reviews (22)
Dave Shapley
Dave Shapley
Jan 23, 2022
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We had purchased a hot tub 3 years ago from Milford Pools and Spas , didn't have any problem with customer service. They were very responsive at that time. We wanted to upgrade to a inground pool and spa combination. We called multiple times and never received a call back. Absolutely no customer response. We went with a Seaford company and the results have been excellent.
Randy Eddinger
Randy Eddinger
Dec 05, 2021
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The first subcontractor we saw was the shot crete guys to shoot the pool. The owner of Pools and Spas Mark spent half the day here to be sure they got the steps right. All top notch work so far.
Kenneth Parker
Kenneth Parker
Nov 27, 2021
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Pools and Spas internal and external staff were customer focused and took the time to explain their processes and answered questions I had.
Great job!
Michael Pergolini
Michael Pergolini
Nov 22, 2021
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Mark Pinocchio Henderson is a thief. Look at what he did to my daughters beautiful back yard. That was an $80,000 in ground pool which he installed 5 years ago and it collapsed due to his shoddy work. The concrete cracked within a week and when he tried to repair he did not back fill it and it collapsed into the pool as the pictures show. He swore the only way it could happen is the pool was empty but he never even got off his fat rear end to come out and look at the damage which obviously means he knows it was his fault but doesn't care. We are suing him in order to get a new pool. NEVER EVER
Amanda Morris
Amanda Morris
Nov 08, 2021
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My husband and I, as well as their own employee, have sent photos and tried repeatedly to reach the manager AND owner about damage done to our rubber pool deck by spilled chemicals during weekly maintenance (both the maintenance and the deck aren’t cheap). We have completely been ignored and blown off. No call backs. No email responses. Despite repeated assurances we would hear from someone. But they’ve called me three times to pay the “outstanding” $70 chemical bill I’ve only been in receipt of for less than a week after it was postmarked on October 14th.
Oddly enough just this morning
Mandy S.
Mandy S.
Oct 29, 2021
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Not sure how a company can operate or survive with such terrible customer service. They seemingly intentionally blow off customers and never return calls. Nobody from management is ever available, even via email you can't get any acknowledgement or response.
We have a contract with this business for pool service (opening/closing/maintenance) that the previous homeowners also had. On 9/1/2021 the fill-in crew that came out spilled chemicals on our rubberized pool deck causing damage. The same day we contacted the company advising them of this damage and received no response. Here we
Jayne Stevlingson Tamburello
Jayne Stevlingson Tamburello
Oct 22, 2021
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I put $20k on an above ground pool. 3 days later Bob James said the pool I contracted for had to be put in the ground for an additional $7.5k. I said I would think about it and other options. Several days later I asked for my deposit back because I wasn't ready to decide. Bob James refused to give me my money back stating that it was passed 3 day contract limit in Delaware so he cashed my check. I reminded him that his company could NOT deliver what I paid for so the contract was void from the get-go, and that the check should have been returned immediately regardless if I chose a different pool
Donna F.
Donna F.
Sep 12, 2021
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We bought our hot tub from this company. Shortly after it was installed, the lights did not work. Instead of getting a new hot tub, the company sent someone out to take it apart and fix it. Our new hot tub was no longer new. Months ago, we ordered a new cover from the company. We were told that due to Covid, it would be a while for it to be delivered. We were okay with that and paid the required half down. We paid $424.50 on 3/31/21. After several months, we called numerous times to get updates. Each time, we were told that they would check on it and get back to us. But, this company never contacted
Russ Douglass
Russ Douglass
Jun 22, 2021
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The staff and crew from Pools and Spas Unlimited of Milford have been amazing throughout every phase of our pool build. I have recommended them to everyone we know and will continue to do so! I can’t thank them enough for everything! We could have chosen anyone to build our oasis in our backyard and we made a great choice!!!
Cindy Clough
Cindy Clough
Jun 16, 2021
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I want to thank and compliment Pools & Spa Unlimited, first their knowledge and unbelieveable products. My husband and I had our pool installed 2004. Completely awesome! Has been enjoyed to the hilt along with the outside kitchen. The durability of great work definitely proven. We now in 2021, upgrading, their crew came this morning installed the new filter system accomadating and replacing our other but so impressed by the courtesy given and requests satisfied with no hesitation cant wait till the new liner and salt system is complete but even more impressive when Mr Mark Henderson owner accompanied
Conrad Rohlsen
Conrad Rohlsen
May 17, 2021
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Bob James is terrific. He keeps you apprised in every step of the pool installation process. They work with you financially. They don't try to sell you unneeded stuff. They realize the pool is there to be enjoyed. It's not a symbol of aggravation and overspending disappointment. Mandi is the master at scheduling to pool completion.
Lloyd S.
Lloyd S.
May 11, 2021
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Very disappointed with service. Hot tub was leaking. Service was done. Replaced heater; hot tub still leaked. Heater was not used, but installed. Decided not to spend any more money on hot tub. Asked for refund on heater since it had not been used. Refused, stating the policy on no refunds for electronic parts. Cost $420 for nothing and now have a brand new heater which is useless to us.
Richard Agard
Richard Agard
Apr 25, 2021
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Pools & Spas Unlimited are amazing! We have been working with them for many years and their service is second to none. Their service is top notch and all their technicians are really friendly. They have great prices and treat you like family. I highly recommend them for all your pool needs. They give great advice and take pride in giving great service!
Russ D.
Russ D.
Apr 15, 2021
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We decided to go with pools and spas unlimited. We have been extremely pleased with Bob and Mandi. They have been very attentive every step of the way and we can't wait for the concrete and pool to be completed. Very smooth process and we highly recommend them. Heather and Russ
Peg S.
Peg S.
Dec 01, 2020
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We are absolutely thrilled with the Hot Springs hot tub we purchased from Pools & Spas and were impressed with both our salesperson and with the installation guys. What was a bit frustrating what that we were told when we purchased the tub that we would need to have the wiring connection and Hot Springs' proprietary shut off box installed when the tub was delivered.

After talking with two electricians who are highly experienced in doing hot tub installations, we realized that, in fact, it works best to have the tub in place BEFORE the electrician arrives as it is essential for him to
Mags C.
Mags C.
Jun 21, 2018
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The neighborhood of Arnell Creek in Rehoboth has used Pools & Spas to take care of our community pool for years. Great service - great guys and pool always looks good. They are quick to respond to any issues - and their prices are competitive. Highly recommend!
John M.
John M.
Jun 15, 2018
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Initial contact and appointment setup was satisfactory. Bob came to my home, assessed my property, and provided several recommendations for an in ground pool. I decided on a fiberglass pool based on cost, warranty, and ease of maintenance. After the quote was negotiated to a reasonable figure I made the deposit and the process began. From that point forward it was extremely difficult working through the various schedulers and management. Communication between Pools & Spa staff, installers, and the customer needs significant improvement. Changes to the schedule were made without notification
Tanya C.
Tanya C.
Apr 16, 2018
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Poor customer service. They lack knowledge of there hot tubs and are very unprofessional. Look into other dealers. Avoid Bob and his I don't get a crap attitude. You have been warned.
Rudy A.
Rudy A.
May 22, 2017
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Would really love to have the opportunity to speak with the Hendersons regarding the customer service or lack there of. So very disappointed, hopeful they can turn our situation around.
Joanna K.
Joanna K.
Jul 29, 2016
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So happy with our Radiant pool from Pools and Spas of Milford. There crew was fast, friendly and knowledgeable. My pool went up in 3 days and the water has been the perfect temperature from day one. The staff are friendly and helpful and there to talk you thru when you have questions. Where else does the manager give you their personal cell number and responds to your texts on the weekend? The personal attention this company provides sets them apart from the others. If you are shopping for a pool, look no further!
Kim D.
Kim D.
Jun 04, 2015
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The worst experience of my life. I have owned 4 houses, built two of them, had two pools installed, made additions, modifications and dealt with countless contractors in my life. PSU of Milford is the worst. Promise you the world, dig your pool, take your money and promptly forget about you. My pool was dug and filled on April 30th. It is June 4th and I have no hopes of getting concrete around said pool until at least June 18th MAYBE they say. There is mud in my pool everyday even though no one uses it. I have to walk through mud to get to my pool to clean it so the liner isn't ruined
William P.
William P.
Apr 20, 2015
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Should just go out of business and save others the heartache! They were like our best friends when we were buying our pool, but after installation a few years later when we had an issue, they were all excuses and made us feel like complete morons. Worst experience ever and after talking to other pool companies, we realized we were taken for a ride!
STAY AWAY