On Time Experts, situated in Garland, TX, is a distinguished company excelling in air conditioning, heating, and plumbing services, honored with awards for our excellence. Committed to delivering superior and reliable customer service, we prioritize punctuality and treat our clients like family. We stand by our pledge to be on time, and if not, your service call is free. Our commitment extends to doing the job right the first time. Furthermore, we assure you direct communication with a real person when you reach out for HVAC or plumbing services. Contact our team today to schedule heating, air conditioning, plumbing, and air quality solutions in Garland, TX, and across the Dallas-Fort Worth Metroplex. Don't forget, we provide same-day HVAC or plumbing service with a satisfaction guarantee!
Served areas
- Addison, Allen, Arlington, Balch Springs, Colleyville, Dallas, Fairview, Farmers Branch, Fate, Flower Mound, Forney, Fort Worth, Frisco, Garland, Grand Prairie, Grapevine, Heath, Highland Park, Irving, Lucas, McKinney, McLendon-Chisholm, Mesquite, Murphy, Parker, Plano, Richardson, Rockwall, Rowlett, Sachse, Southlake, Sunnyvale, University Park, Wylie
Details
- Licensed
- Insured
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments
Services
Whether your air conditioning system requires regular maintenance or prompts a discussion about repair or replacement, our team, equipped with extensive experience and knowledge, is here for you. We offer comprehensive air conditioning services and the information necessary for informed decisions. From identifying minor leaks in your condenser or evaporator coils to replacing refrigerant, we ensure the efficient cooling of your system while safeguarding your AC compressor from potential damage. 
If you require our services for heating repair or installation, simply reach out to us. We'll respond promptly to address any heating issues you may be facing. Whether it's a malfunctioning furnace or routine maintenance through our furnace revitalization service, you can rely on us. You'll be delighted that you reached out to us. Our friendly and knowledgeable team is on the move daily, assisting customers with their heating needs throughout the area, and they're ready to serve you as well! 
If you're seeking a plumbing company in Garland, TX that prioritizes timely and efficient service, On Time Experts is your go-to choice. True to our name, punctuality is a top commitment for us, and we're ready to demonstrate it! Whether you're dealing with a pressing issue like a broken toilet or a leaking faucet, count on us to be there promptly to address your needs.
Reviews (30)
Ericka Ledferd
Dec 06, 2023
Report
Shannon Raines
Dec 02, 2023
Report
Dominique was very polite, professional, kind and very informative. Showed us photos of the issues in our upstairs AC unit. Stayed for three hours and walked us through everything. We will be asking for him when we call for another appointment. My husband is a veteran, so no contract is needed which we loved. There prices are so much more manageable than other company's Thank you so much.
D. L. Frances
Nov 20, 2023
Report
Audi came to my house even when I did not reply to the message (fell asleep). He was friendly, respectful, and knowledgeable. I will likely need to replace cast iron piping, and he was extremely helpful and knowledgable about that, too. He is a good man and deserves a raise! Send him next time, too!
Cary Conwell
Nov 17, 2023
Report
Gee Herb
Nov 02, 2023
Report
I used this business and I was so surprised at how professional and genuine they are. Gabe was my technician and he was absolutely transparent and patient explaining what they do and the services they provide. I used to use a different company for years but I'm going with this company. Really surprised at how awesome they are and I'm telling everyone I know. Thanks Gabe for making my hectic day better with your professionalism and patience.
Mj Singh
Oct 20, 2023
Report
Thomas Stewart
Oct 05, 2023
Report
Barry (spelling?) was fantastic! Very professional and courteous. He diagnosed what the problem was very quickly and explained everything in a manor that made me feel comfortable and good about what was going on. The repair was made quickly but there was a bigger problem that required more coolant than he had, he had to come back but fixed it quickly two days later.
And since I am a monthly member it didn't cost me a dime, even though he had to put in a total of 9 lbs of coolant. He was exceptional and deserves high praises for his professionalism and courteousy.
And since I am a monthly member it didn't cost me a dime, even though he had to put in a total of 9 lbs of coolant. He was exceptional and deserves high praises for his professionalism and courteousy.
Julie Snodgrass
Oct 02, 2023
Report
Wendy McCormick
Oct 01, 2023
Report
Excellent experience. DJ was very professional and knowledgeable. He explained everything as he went along. It was definitely a great experience. I will be using them for any future needs. I even asked DJ for extra cards so I can give them to my friends. Highly recommended. Services:HVAC system maintenance, A/C system maintenance, Cleaning
Priscilla Heake
Sep 28, 2023
Report
As a first-time user of this service company, l was very impressed. Justin, the service person is extremely good: knowledgeable, precise, and works very quickly. He is also polite, respectful, and willing to answer questions with explanations of what is being done and why. I definitely would consider myself as satisfied and would use this company again if needed.
Karen Williams
Sep 27, 2023
Report
Aude was great! He was stepping in to a repair already in progress started ny Charles. We had to order parts to finish the job. Charles and Aude had great communication so there was no confusion. He installed the parts quickly and thoroughly and answered all my questions. I also worked with Lily on the office, she was friendly, smart and efficient. This is my first time to use On Time-BOTH plumbers were great! 2 out of 2=100% AWESOME!
Ken Miller
Sep 26, 2023
Report
They arrived quickly and did everything possible to resolve the HVAC issue immediately. Gabe was both pleasant and professional. This is an update to my original review: What started out as a reasonably straight forward repair turned into a repair nightmare. Apparently the replacement motor that was installed was defective and burned up a number of components all through the system.
It took 4 days and countless hours of labor by George, Fabian, and Gilbert but they got everything back in order and running perfectly. I cannot express my gratitude enough for their dedication and dealing with a cranky (overheated) old man to boot. My 5 star rating still holds. Thanks!
It took 4 days and countless hours of labor by George, Fabian, and Gilbert but they got everything back in order and running perfectly. I cannot express my gratitude enough for their dedication and dealing with a cranky (overheated) old man to boot. My 5 star rating still holds. Thanks!
Rosie Wilson
Sep 05, 2023
Report
Rachel Thompson
Sep 05, 2023
Report
Had a very lovely experience with the two gentlemen, Jose and Liam, who came to fix my broken AC unit. They quickly found the cause of the issue, broke down the different pricing plans and what the membership would offer, and made it easy to figure out what plan of action would be best. I am so thankful for them getting the job done and my house is no longer 90 degrees. Thank you so so much and to Amy who originally took my call as well for making the process of having them come out easy.
Michael Smith
Sep 04, 2023
Report
On Time Experts were professional, fast, and provided the best service I've ever had from any repair company. I had my a/c go down on Thursday night. They were able to send a tech out an hour after calling. He was professional, diagnosed the problem immediately, and was able to get me back up and running shortly. I have an older unit so he was honest about potential issues I may face in the future and did a great job explaining everything. Couldn't recommend enough.
Justin Keller
Sep 02, 2023
Report
Very happy with the whole experience with On Time Experts, all because of Mr. Chase Cross's phenomenal service. Chase was prompt and professional, walked us through everything he was doing, and answered our many questions clearly and thoroughly. He was also kind to my cats, so clearly a good dude. Edit 8.31.23: Many thanks to Lance for the maintenance check up on our HVAC system! Super knowledgeable and easy to deal with. Thank you!
Debarah Jones Realtor
Sep 01, 2023
Report
Juliet Rivas
Aug 31, 2023
Report
Our A/C went out and we contacted On Time Experts. Gabe came out same day and was very professional and quick with diagnosing the issue. He replaced the part that was needed and our A/C was up and running within the hr. Highly recommend and would definitely call again with any issues. Service:A/C system repair
Drew Kendrick
Aug 30, 2023
Report
Troy went completely above and beyond with assisting our family when we had A/C issues on a 106 degree day. Troy provided assistance even on his day off, then followed up the next day to confirm we were good. Troy was extremely helpful and professional, we will only use OnTime going forward for any A/C needs! Services:HVAC system maintenance, A/C system maintenance
Judy Hudson
Aug 19, 2023
Report
Jerad was the technician sent to perform service on my AC today. He was very courteous, respectful, and thoughtful. He was very thorough when performing his diagnostics and reporting on his findings. He also went way above and beyond when he asked if I needed any odd job help with anything around the house. He actually moved/shifted the desk in my office enough so I can now sit and play my piano. Not only is he a good A/C technician, but he is a kind man too. Job well done, Jerad!
Michael King
Aug 19, 2023
Report
Collin did a great job trying to fix our a/c outside unit. Unfortunately it was beyond saving (18 years old and in bad shape.). The good news was the cost of repairs was applied to the new system I had installed the next day. The dispatcher, Holly, kept me informed of where the crew was and when they would arrive. I'm really pleased with everything the On-Time Experts did for our home!
Christy Grimes
Aug 17, 2023
Report
Katie is an absolute rockstar! Our AC went out late on a Sunday night with these crazy high temps. They dispatched Collin out who was so knowledgeable and explained everything thoroughly! Within 2 hours we had a game plan to be up and running with a new unit. Katie is so compassionate and attentive to our needs and situation. She answers day and night and is always so sweet! A true gem! Customers for life- the customer service is unmatched!
Christina Trester
Jul 29, 2023
Report
Had a great experience with On Time Experts! Jerad Lawson was such a huge help and took the time to explain the issues with my system instead of just handing me a bill at the end. He even offered to help out with anything else I needed around the house. Great company that hires great people. Services:HVAC system repair, HVAC system maintenance, A/C system maintenance, Drain cleaning, A/C system repair
Christine Rhoades
Jul 23, 2023
Report
I appreciate Katie and On Time Experts for their professionalism and courtesy. When I talked to Katie, she was able to work with my schedule and immediately offer an alternative to help wrap up the final stages of purchasing my new air conditioning system and setting up a quality check according to the timeline of my availability. She immediately contacted the people that I would have had to reach out to on my own and made the whole process simple and fast. Thank you Katie. I truly appreciated your help today. Christine Rhoades
Chase Cross
Jul 17, 2023
Report
I had a drain line clog in my washer line. Alex R. Came out. Got to my house in less than an hour. He was super professional. Explained everything along the way, best plumbing experience I've had by far, no comparison. Once he got that taken care of, he took a look at my water hose line that had busted and recommended replacement options for that as well. Will definitely be going forward with Alex and the on-time experts from now on for all of my plumbing needs.
Kelly Schorr
Jul 13, 2023
Report
Anoosha Mardani
Jun 30, 2023
Report
Stephanie Hawley
Jun 18, 2023
Report
These two gentlemen are professional, courteous, respectful, and very knowledgeable about what they do. They showed complete and total interest in making sure my system is running properly. I greatly appreciate the time they took to go over everything in detail. I highly recommend this company and appreciate Dominic and Lance! Thanks again fellas for making my uncomfortable situation better!
John Dennington
May 19, 2023
Report
The test of a company's customer service doesn't happen when they get it right, its when mistakes are made that companies have an opportunity show their commitment to the customer. I had a troublesome install, and some performance issues that followed. I can attest that On Time Experts has absolutely lived up to their "whatever it takes" promise. Sincere thanks to Josh, the install crews, techs, and management who went above and beyond to made it right.
Peter Thomson
Jan 18, 2023
Report
Our family has used On Time Experts for air conditioning, heating and plumbing repairs at our home. They also installed a new HVAC system in our home. I've found them to be very professional and always on time and they guarantee their work too! It's nice to have this company here in North Texas. All my neighbors are starting to use them too.