After several years of business in our community, we can, with pride, say that the core values from our first day remain the same. Our Plumbing 911 team approaches every day with gratitude; knowing that being allowed into your home is a privilege. Our promise is to send only the very best in professionalism, trade skill and character, as we would never send anyone into your home, that we wouldn't trust ourselves.
Over the years, we have continued to focus on protecting the health of our community and have stringent protocols in place during the pandemic to ensure safety for you and yours. As a local family owned and operated business, our Plumbing 911 team is like no other plumbing company in town. We can promise you that, but words are just words, keep scrolling to discover for yourself.
Plumbing 911 offers full-service both for Residential and Commercial properties including everyday maintenance and emergency needs. Our professionals are skilled to provide the highest level of home services, along with commercial, retail and public facilities.
Over the years, we have continued to focus on protecting the health of our community and have stringent protocols in place during the pandemic to ensure safety for you and yours. As a local family owned and operated business, our Plumbing 911 team is like no other plumbing company in town. We can promise you that, but words are just words, keep scrolling to discover for yourself.
Plumbing 911 offers full-service both for Residential and Commercial properties including everyday maintenance and emergency needs. Our professionals are skilled to provide the highest level of home services, along with commercial, retail and public facilities.
Services
Plumbing 911, is a family owned and operated company providing local plumbing services to Medina, Stark, Portage, Summit, Cuyahoga and Lake counties. All our technicians are employed by us (not sub-contracted) to ensure the quality of service and skill you deserve. As a proud local family owned and operated plumbing company, we are excited to announce our continued Better Business Bureau (BBB) approved "A+" rating.
Your home is one of the greatest investments you will make. Regular maintenance and care for your home's plumbing needs will not only ensure your investment, but also improve the quality of your home. We do not take lightly the safety and sanitary health of your family and home. That's why when you call, we service you the same day if you'd like.
Our kitchen sink began not draining shortly after my father passed away. I had a plumber come take a look, but he never showed up to do work. I decided to give PLUMBING 911 a call and they answered right away. The lady said a plumber would arrive 1-2 hours later, he showed up within 1 hour. John arrived and was very kind and informative.
To be recognized by all our customers as an excellent provider of professional, honest and skilled plumbing services and customer care. To provide our customers only top quality materials and name brands that command public trust. To follow superior ethical policies in our business practices, promising to always keep customers apprized of costs and options associated with all service requests.
We are proud to introduce our cast and crew of valuable, hardworking Plumbers, Customer Service Representatives, Laborers and Management. We are so honored to serve your home and business with our dream-team of exceptional service representatives. What I enjoy most about my trade, Plumbing: I enjoy meeting new people daily and helping them with their plumbing problems.
Reviews (23)
Kristy Carroll
Dec 30, 2021
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This is my 1st time using this company. They are great at communicating, right on time scheduled, very professional manners & work ethics. They replaced my hot water heater within 3hrs. Taking the old one out, traveling to their supplier to retrieve a compatible replacement & full install. KUDOS to Plumbing 911 & their Team. I am very pleased with their work. I highly recommend them for any/all your plumbing needs.
Mark Van Gilder
Dec 07, 2021
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I established and maintained a working relationship with Ryan, who essentially brought my house into the 21st Century - it was built in 1957. He replaced my outdoor stops and pretty much all of my indoor shutoff values in addition to aiding in a two-bathroom reno. He was reliable, hard working and easy to work with. He also handled a couple of tense situations with incredible professionalism and included me in the decision making. I highly recommend these folks and I am picky.
Tanya Rumpf
Dec 07, 2021
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Benjamin Galizio
Dec 01, 2021
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Marquita Booker
Nov 25, 2021
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Char Green
Nov 17, 2021
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Van Eidom
Nov 17, 2021
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Rob Dellaposta
Nov 14, 2021
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Positive: Responsiveness
Plumbing 911 was able to help me out over a weekend after receiving a late Friday night call, which currently is extremely difficult to find companies who will do the same. Very professional, fantastic follow-thru, and Service Technician was more than helpful. Highly recommended when in a pinch.
Service: Drain unblocking
Plumbing 911 was able to help me out over a weekend after receiving a late Friday night call, which currently is extremely difficult to find companies who will do the same. Very professional, fantastic follow-thru, and Service Technician was more than helpful. Highly recommended when in a pinch.
Service: Drain unblocking
Jen Eddins
Sep 25, 2021
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If you are looking for honest, down to earth, get the job done plumbers, look no more! We have had experience with Shane who was absolutely amazing and Ryan was very helpful as well! We have used them twice and I don’t see us using a different plumbing service any time soon! Brandi at the office is also so kind always making sure you get your appointment set in a timely manner, with the best deal they can offer! Great company, great honest workers! 👍🏼👍🏼
Angie Marie
Aug 23, 2021
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Tiffany O.
Jun 27, 2021
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Dennis was very quick, polite and thorough. He was able to unclog our toilet in less than 30 minutes. I reached out to plumbing 911 through the Yelp app and received a reply and an appointment date within the hour. Very pleased with my overall service. I hope to not need them again but if I do they will definitely have a return customer.
Trish Collins
Jun 25, 2021
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Positive: Professionalism, Punctuality, Quality, Value
James was outstanding! Brandi and Mel were amazing! Same day service and very professional and helpful! Installed my direct vent hot water tank with no issues. I highly recommend! Price was competitive and service excellent!
Service: Boiler installation
James was outstanding! Brandi and Mel were amazing! Same day service and very professional and helpful! Installed my direct vent hot water tank with no issues. I highly recommend! Price was competitive and service excellent!
Service: Boiler installation
Carolynn G.
Mar 04, 2021
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I have used this company multiple times. Every person that has been to my home has been kind, professional, and knowledgeable. They solved the issues I've had accurately the first time, every time. They also clean up completely when they are done. One of the best companies I have dealt with. I recommend them to all my friends and family.
Matt N.
Nov 17, 2020
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Starting with the positive, they were on time and the technician was very professional. My gas valve was changed quickly, correctly, and the same day I called. This was after calling 3 other plumbers who were much less responsive. Service is 5 . The cost however is quite high. I paid almost double what the service should have cost. So cost is probably 1 to an average of 3. I would consider using this company again but not as a 1st option.
Jakub K.
Nov 05, 2019
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They charged me $89 to come out and tell me something I already knew; and they considered that their "diagnostic". I basically told the guy what the problem was as soon as he looked at my sink. Then they tried to up-sell me on a new faucet ($500) that wasn't nearly as nice as the one I currently have, and not even the same finish (that would have been an extra $60+). Then they gave me homework to call Moen to get information about the new part and had me even order it myself. They did absolutely nothing. This plumber is just plain bad on all fronts.
Cecelia F.
Oct 09, 2019
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James P.
Jan 14, 2019
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Too be honest I would give 4 maybe even 5 stars if the cost of cleaning my drain wasn't 2.5 times what other companies charge. I always try and give everyone a fair chance so that is why I am giving two stars. They were an hour behind schedule but in this day an age I expect no less because in these types of businesses it is hard to keep a schedule because you are forecasting times on previous jobs. I won't hold the company at fault for that.
The technician was courteous, professional and promptly did his job which is appreciated. The scheduler was also professional.
I will take
The technician was courteous, professional and promptly did his job which is appreciated. The scheduler was also professional.
I will take
Katherine P.
Feb 07, 2018
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Melissa B.
Dec 27, 2017
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I contacted Plumbing 911 because I had a pretty severe blockage under the foundation of my house. They were prompt, which was appreciated, but after they cleared the main problem they poured some of the sewage that spewed out of the main stack back into our toilet in the basement. This caused an absolute disaster and ruined the entire basement bathroom. They also had to remove the toilet and I was charged for that, to make matters worse they used my shop vac for clean up, which I can no longer use.
Update: The owner ended up contacting me and explained that they dispose of excess sewage this
Update: The owner ended up contacting me and explained that they dispose of excess sewage this
Erik R.
Jan 31, 2017
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I had a drain that had given me trouble about 8 months prior that ended up w/me having to rent a rooter machine and routing out a long, horizontal pipe about 35 feet long. It had taken hours to do,and now, this time around it was late in the day, I was beat from a day of classes, and other errands, and I didn't want to have to deal w/renting a machine, returning it, etc.
So I chose Plumbing 911 off of Yelp reviews. The woman who took my call was very polite and personable, and had me scheduled for an appointment a few hrs later in the evening, as well as gave me price structures.
Rob came
So I chose Plumbing 911 off of Yelp reviews. The woman who took my call was very polite and personable, and had me scheduled for an appointment a few hrs later in the evening, as well as gave me price structures.
Rob came
Darcie P.
Jan 15, 2017
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Plumbing 911 was the perfect choice for my plumbing needs! We had two separate clogs in our plumbing and a pipe that needed replaced. I called Plumbing 911 and they were able to get me scheduled asap! I love the fact they are open 24/7. The day of my appointment my technician was running slightly behind due to his morning appointment. Plumbing 911 was courteous enough to call me and inform me of the situation, they even offered to reschedule if I preferred. It was nice to be informed and not just sit and wonder when they were going to show up. My technician, Rob, called not too long after to let
Rachel I.
Jul 26, 2015
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I called on Thursday (7/23) to have a gas line repaired. I had a leak, and the gas company disconnected the line, but I needed a repair and an air test before the gas company would restore service. I called 911, and they were able to come out the same day; however, they told me they would be there between 11-1 and did not arrive until 3:30.
Once there, the quote I was given was $700! Although, the guy did say if I couldn't get anyone else to do the work for less than $500, he would do it for $500. Needless to say, I did not have any work done. The next day, I had another company come out
Once there, the quote I was given was $700! Although, the guy did say if I couldn't get anyone else to do the work for less than $500, he would do it for $500. Needless to say, I did not have any work done. The next day, I had another company come out
Shellie H.
Jan 05, 2015
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I have used Plumbing 911 for services at my old home and now at my new home. If you want an honest company who won't try to sell you services you don't need and want quality work I would highly recommend Plumbing 911. I spoke with the owners personally and both Keith and Karen go out of their way to make sure your issue is taken care of and you leave a satisfied customer.
