At Paul's, our dedicated field technicians and office staff are committed to giving you the very best in customer service. We work hard to make your heating and air conditioning experience enjoyable, and we only charge by the job, not by the hour.
Paul's Heating and Air Conditioning provides the Reno/Sparks area with old-fashioned, high quality, professional customer service, done right the first time to create comfortable, healthy, safe and energy efficient places to live and work.We provide the best Furnace and AC repair services in Reno and Sparks.
With the new Paul's app, you can schedule an appointment directly through your mobile device allowing you to have peace of mind knowing that your heating, air conditioning, and repair needs are being met. Learn more about our App. Take a look at our current forecast. It may be beneficial to set up a service on your equipment to ensure it can keep up with the weather.
Paul's Heating and Air Conditioning provides the Reno/Sparks area with old-fashioned, high quality, professional customer service, done right the first time to create comfortable, healthy, safe and energy efficient places to live and work.We provide the best Furnace and AC repair services in Reno and Sparks.
With the new Paul's app, you can schedule an appointment directly through your mobile device allowing you to have peace of mind knowing that your heating, air conditioning, and repair needs are being met. Learn more about our App. Take a look at our current forecast. It may be beneficial to set up a service on your equipment to ensure it can keep up with the weather.
Services
Since opening our doors in 1957, Paul's has had one goal: to provide high-quality, affordable heating and cooling services to homes and businesses across the Reno and Sparks areas. Our company is a family owned and operated business that has been passed down now for 3 generations. Our staff members work hard to make sure your experience is hassle-free and enjoyable.
At Paul's, we offer a wide range of services for you and your home or place of work. Whether you have no hot water or are in need of work done on your commercial rooftop unit, we are here to assist you. Paul's is your one-stop-shop for all your furnace repair, air conditioning repair, and plumbing repair needs in the Reno and Sparks areas.
Do you not have time to call in and schedule an appointment? Or maybe you are just calling after our office has closed. If you're in need of high-quality, affordable, heating or cooling services for your home or business, the name to know in the Reno and Sparks areas is Paul's Heating and Air Conditioning.
Paul's is your one source for all your heating and air-conditioning needs. Commercial HVAC service and maintenance are Paul's signature services. We have an entire team dedicated exclusively to taking care of commercial properties and property managers. The Commercial Service Department at Paul's is designed to provide detailed preventive maintenance and immediate service for all commercial and institutional businesses.
Your heating system has a lot of work to do and needs service and care regularly. Your furnace keeps your home warm and comfortable and lets you think about more important things, but it's always busy protecting the investment you made in your home by keeping things from freezing. At Paul's, we understand the extreme temperature swings in Northern Nevada because we've been providing comfort to homes in Reno and Sparks, Nevada for over 60 years.
Reviews (23)
Cody Cason
Jan 04, 2022
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Fred Courrier
Nov 27, 2021
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Positive: Professionalism, Punctuality, Responsiveness
I called for repair work on an aging hot water heater and the next day the company president came out during his lunch hour to get me up and running. I rank the service top notch. Additionally, the quality of work was outstanding. I have used Paul’s in the past and will continue to do so in the future.
I called for repair work on an aging hot water heater and the next day the company president came out during his lunch hour to get me up and running. I rank the service top notch. Additionally, the quality of work was outstanding. I have used Paul’s in the past and will continue to do so in the future.
Jade
Nov 13, 2021
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Abby Thomas
Aug 27, 2021
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We’ve had our A/C unit leaking for about a year and a half and have had to put a bucket underneath. Our landlords called to get it serviced and we were told by the company that we needed a new drain pan and it was being custom made and that was back in march of this year. The pan has yet to come in and our landlords were billed for a service fee when nothing has yet been fixed. Then the company came out three weeks ago to drain it and we had let them know it leaks on the carpet and rather than listen, they drained it and it spilled all over them and our carpet and stained it. They did not fix
Man N.
Jul 31, 2021
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Had them come out for our AC not cooling. They looked at it and determined that the condensors were going out and needed to be replaced. Also, said the unit was pretty old and should just look into buying a new unit. Asked a buddy to come look at it. He saw they had left off a cap for the Schrader valve on the low pressure side. The code also said it was a low pressure issue. Called another company and they found leaks in the line. Fixed the leaks, refilled the refrigerant and it is working great again. Also, asked for paperwork to show maintenance completed and have just been totally blown off
Taelor T.
Jul 20, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Robert the technician came out to my house and replaced a part for my ac! He was super helpful and even told me about the summer and winter maintenance package that I'm gonna purchase this coming winter! Thank you for all your Help!
Service:Â AC repair
Robert the technician came out to my house and replaced a part for my ac! He was super helpful and even told me about the summer and winter maintenance package that I'm gonna purchase this coming winter! Thank you for all your Help!
Service:Â AC repair
Daniel P.
Jun 30, 2021
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They opened our walls to replace a hot water line, then failed to show up to install it. This is a multi-thousand dollar contract on an apartment building, snd they didnt even bother to call to say they weren't coming. They were totally unprofessional--they set off the fire alarm, broke the garage door, and left everything unlocked at the end of the day. Dont use them for anything.
John Harlan
Jun 25, 2021
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Positive: Professionalism, Quality, Responsiveness
Great job!!! Done with the greatest integrity and professional knowledge. Unit was trouble shot, repaired and up and running in a very reasonable time. The cost was also a good thing, they were able to get an older part to fix a 20+ year old machine. And I got a veterans discount. Thanks again Zane.
Service:Â HVAC repair
Great job!!! Done with the greatest integrity and professional knowledge. Unit was trouble shot, repaired and up and running in a very reasonable time. The cost was also a good thing, they were able to get an older part to fix a 20+ year old machine. And I got a veterans discount. Thanks again Zane.
Service:Â HVAC repair
Lina T.
Jun 04, 2021
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I gave the others who couldn't help me with my repair job 5 stars, but this one wanted to reschedule after offering to do the work (didn't give that answer right away which is pretty much false hope) XD So 2 stars deducted for that disappointment. 3 stars for being quick and responsive and I appreciate that!
Mel J.
Nov 30, 2020
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Furnace went out, not a good thing these cold nights. Paul's was able to send out a tech within an hour and Chris was at our door in no time. Chris was professional and efficient. He went right to work, figured out what was wrong within a couple minutes, showed us where it was cracked, got a replacement part from his vehicle, then replaced it. He was in and out in less than half an hour. We were quite impressed.
Highly recommend Paul's if you have any issues with your plumbing, heating and/or air conditioning.
Highly recommend Paul's if you have any issues with your plumbing, heating and/or air conditioning.
David P.
Oct 06, 2020
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Hired them to come service our business air conditioning unit which went out. The guy came in and said he was going to check out the unit to see what was wrong. After a few minutes I went back to check on him and he was gone. I thought he had gone out to get some parts or something and looked outside, but there was no sign of him. He just left. No idea what he found or if there was something wrong with the unit. I called them and asked, if it was standard protocol to just take off without giving any sort of notice or feedback on the unit, and I could not get a a straight answer from the lady. A
Danielle G.
Jul 20, 2020
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Beyond impressed with every aspect of service I've experienced with Paul's! Their customer service is outstanding. (I had opportunities to interact with multiple employees, both on the phone and at my house-due to an issue with the old system in my current property.) From the initial service call, estimate for new unit, installation, and follow up with the new system they installed they have exceeded my expectations. Robert (technician) was a particular stand out- extremely knowledgeable, courteous, efficient, and willing to answer any questions. Definitely recommend this company
Vicki S.
Sep 10, 2019
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I can say enough great things about this company! Our office building had a serious problem with what thermostats controlled whose suite because the ducting had never been re-routed after a subsequent buildout changed a bunch of walls. We asked Bethany to come out, take a look and give us an estimate. After we finally got the building owner on board with taking care of the issue, Paul's got us on the schedule. From start to finish the process was seamless. The HVAC techs they sent out knew their stuff and were able to take care of the problem fast and professionally. There was little to any
Darlene O.
Oct 19, 2018
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Cathy T.
Aug 20, 2018
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A few weeks ago, my AC stopped working. I called this company to diagnose the problem. They charged me $59/hour and gave me $1200 estimate to repair the problem. They told me that my AC is only connected to one of the three ducts so they have to reconnect the other two. The next day and several days after the diagnostic, we called them to try to schedule the repair. They didn't call back until a week after and told us that they are too busy to take the job. I am very annoyed that I have to pay another company to diagnose the issue and then get it repaired. After getting another company
Kindra C.
Aug 05, 2018
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I had another company, Hawkins Heating and Air, no show to my appointment. I called Paul's Heating and Cooling and they made an appointment the next day! Our tech, Dalton, was really professional and knowledgeable. He troubleshooted, diagnosed, and repaired the problem in less than an hour and our AC is working flawlessly. Thank you so much!
Kevin C.
May 29, 2018
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I highly recommend this company. They came promptly this morning and quickly diagnosed and cleared a clogged a/c condensate line that another nameless company wanted to charge $5k to replace the unit instead of simply resolving the condensate drain issue. They also inspected my plumbing shutoff valves and tightened up a leaky connection. Technician Thomas Diehl is very knowledgeable and pleasant. I will use this company in the future as the need arises.
Dan D.
Jan 11, 2018
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I had my furnace go out and a leak from my hot water heater and in both instances, Paul's came out within a couple hours and gave me an onsite estimate that they stayed within and made the repairs.
The technician (Ross) was awesome and didn't mind all of my questions as he went about his business.
I would recommend Paul's to anyone with an hvac/water issue, hands down.
The technician (Ross) was awesome and didn't mind all of my questions as he went about his business.
I would recommend Paul's to anyone with an hvac/water issue, hands down.
Constance J.
Dec 09, 2017
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They should offer Negative stars......I would rate Paul's Plumbing and Heating a NEGATIVE - MILLION STARS.......
The products are defective and the technician wasn't qualified. The technician was more interested in my personal life than fixing the problem.
It has been less than a year and the same problem. I left 5 messages and finally reached someone at 8:12am. They first denied replacing the part until I provided the date and invoice information. She said they didn't have time today for warranty claims and would check the schedule. After being put on hold for a long time, she
The products are defective and the technician wasn't qualified. The technician was more interested in my personal life than fixing the problem.
It has been less than a year and the same problem. I left 5 messages and finally reached someone at 8:12am. They first denied replacing the part until I provided the date and invoice information. She said they didn't have time today for warranty claims and would check the schedule. After being put on hold for a long time, she
Jean L.
Sep 21, 2017
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If I could give Paul's a zero rating I would. We have been satisfied in the past, but this latest experience was unbelievable! A rental house of ours lost hot water. We called Paul's for a replacement of a 50 gallon hot water heater. The quote - $2,395.00!!! I was busy doing a medical procedure, but said Ok and then contacted my husband. They were supposed to call my cell last night when my husband was there, but they did not call then. Waited until I was busy today. My husband called them and was told the hot water heater had not been installed, so he cancelled the order. An hour later
Steven D.
Sep 01, 2017
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I have used Pauls for years now. They have always been the most professional company, had the most pleasant office staff, fair pricing, and honest diagnosing. I have recommended them to all my friends and family and everyone has had positive feedback as well. I used one of the "cheaper" companies once upon a time and let me just tell you, you get what you pay for. These guys don't show up to your house smelling like smoke, disheveled, and impatient. They truly care about the customers needs and will go to great lengths to satisfy. Thanks guys!
Nalini C.
Mar 20, 2017
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Kevin S.
Apr 21, 2015
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The staff showed up on time and were friendly. I called them out for some maintenance I needed on the faucet gaskets in each shower that were getting worn, and starting to leak. Added on a couple sink drain repairs while they were here. Price was in line with other plumbers we have had over the last few years. No crack was offered or observed during said services. Will use again.
