Happy Floors

The customer service rep lacks knowledge & is anti helpful to interior designers who try to spec their floor. This company doesn't answer emails. Clearly, they are not interested is selling their product with their anti customer service!!!

After a year of searching for ideas for my kitchen online (covid presented challenges), I was finally able to visit my sister in Atlanta. She had re-done her entry, and it was beautiful. She highly recommended Happy Floors, and fell in love with their Maccauba line. I am thrilled with the results. While shipping delays did hold up my project, it was worth the wait!

The customer service and the delivery is awful. Customer Service: I called to get detailed information from someone at the company regarding specific details on the tile that I purchased as well as to get info on complimenting tile. The young man who tried to assist had no idea about the material or who to direct me to. He seemed nervous and inexperienced. I called back to speak with a different rep and had the same experience. Delivery: I spoke with the delivery person a few minutes prior to delivery and instructed that my installers would be on site to receive the tile and that the garage was

Defective Tile / poor customer service - This company is a distributer for a line of tile called "Kursaal Pure" - (BEWARD OF THIS TILE!!!!!) It does not come clean no matter what you do. Everything sticks to it and I mean sticks - a true nightmare for any home. If you can't afford to rip it up, the tile must be treated with a super extensive process in order to coat the surface. The representative I was connected with, Patrick, never even even took the time to call me and meet with me. After 2 months we had to hire someone to help us. Terrible experience with the product this company is selling

This company is the distributor of a line of tiles, called "Happy Floors." I bought the tiles in Broward from a retail tile shop. Beware of their made-in-
Spain tiles. I bought a tile called Valencia in gray. It's a pretty tile, but there were several issues. First of all, the color was different between the 24x24 tiles and the 12x24. Unfortunately, I used both. Secondly, the edges were very fragile and chipped a lot either in the box or when handling--kind of shocking for a porcelain tile. Lastly, the tiles bled into the grout, causing a lot of discoloration in a grout line that

My tile retailer ordered from Happy Floors and all the boxes of tiles they sent us were defective (not flat). The contractor noticed that the tiles were defective and returned the tiles and asked for replacements. They sent 4 more boxes but they were defective too. We ended up trying to make it work but some of the tiles are higher so my mother who is 93 gets her foot hooked on the tiles that are high. So again I asked Happy Floors to replace the tiles. They didn't answer me for a month. After bugging them and threatening them, the sales rep said they would send more 4 boxes. When I went

I had a great experience here so I'm confused by the other reviews. This isn't a Home Depot type of place, it's where you go for QUALITY tiles at pretty good pricing. The manager, Louis, was so helpful and took his time finding me the right flooring. I'd recommend calling in-advance to make sure he's there since he's the best to help find what you're looking for. They have amazing selection from all over the world, overall I'd return and continue to recommend this company!

If I could give zero stars to Happy Floors, I would. I had a horrible experience with bowed 12 x 24 porcelain tiles I purchased from The Tile Gallery in Manchester, NH. Some of the tiles shipped arrived cracked/chipped. The tiles are bowed beyond acceptable limits making them difficult to install. I had to return over 20 tiles and have them reordered. I will never buy Happy Floors tiles again. My kitchen floor is not happy and I have to have the entire floor torn up and installed with a higher quality tile from a different company.

Service is non existent for this business. Everyone is polite and with a smile but there attitude is you want our product... just sit and wait till we have time. Too many tile places to choose to have to put up with this.

Unethical. Will steal your spec in a minute. Fl sales rep is a spineless scumbag. Management condones behavior. Doesnt return calls Job stealers. We work hard to specify product and they sell around us. Unethical dirtbags.

If you want to have your remodel project at a premium price to end up in disaster this is the place to go to order your stuff.
1. The order was delayed by many weeks.
2. Then once the order came, two boxes were different than the others tiles. So I have around 12 boxes of tiles of one variety and other 2 are very different.
3. Now when I went back regarding this problem, they indicated that I need to pay restocking fee and additional fee to get the tile I actually ordered (25% restocking fee + frieght charges)
4. Now I am struck with mismatched tiles and no idea what to do with them.

I am told

We ordered through a local company and received our tiles promptly and they answered my questioned easily. However, upon opening and laying out the 12 boxes of tile I'd ordered, I discovered that no less than 17 chipped and 5 broken tiles were among 96 tiles I'd ordered.. more than the 10% excess I'd ordered as backup/replacement. My local company placed a call to HF for replacement tiles, which I received today and found that among the 24 tiles, 8 were chipped. Luckily I am 2/3 finished with my project and these will suffice, but obviously there is not much in the way of quality checks for these