StarFloors prides itself on providing the ultimate flooring experience for our clients. We've built our reputation on dependability, fair pricing, superior materials and workmanship. Our Account Managers are local experts who know your housing market, the dynamics of your region and the latest design trends.
With StarFloors, customer service always comes first! We ask each client to complete our online customer survey at the conclusion of every project and use the information to continually improve our products and services. StarFloors has served as one of the largest floor covering companies in the United States.
StarFloors specializes in providing materials, design, and installation for residential homes, multi-family, senior living, and country clubs. StarFloors is the primary flooring provider for some of the nation's largest REO property holders and has been a preferred vendor for over 25 years. StarFloors is a family-owned business and customer service is our top priority.
With StarFloors, customer service always comes first! We ask each client to complete our online customer survey at the conclusion of every project and use the information to continually improve our products and services. StarFloors has served as one of the largest floor covering companies in the United States.
StarFloors specializes in providing materials, design, and installation for residential homes, multi-family, senior living, and country clubs. StarFloors is the primary flooring provider for some of the nation's largest REO property holders and has been a preferred vendor for over 25 years. StarFloors is a family-owned business and customer service is our top priority.
Services
StarFloors is unique. Rather than visiting StarFloors in a retail location, we Bring Our Store to your Door. Our Showroom on Wheels lets you see hundreds of flooring options in the comfort of your home. These accessible samples allow you to see what colors, patterns and styles work best in your home or office.
Our residential flooring services are a very important piece to the StarFloors puzzle. Flooring can be a big, long-term decision and we want to ensure you are pleased with the end result. We take our time to give you a tailored experience and cater to you and your home's needs. StarFloors has flooring options for your everyday needs, whether you're looking for comfort, durability or inexpensive, our residential flooring options are ideal for you.
Carpet can soften a room with some of the softest textures on the market. Many people are not familiar with the advancements carpet has made over the last 10 years. Many carpets are high-end and durable, yet still cost-effective. When selling or upgrading, replacing carpet is an easy solution. StarFloors offers carpet options for any budget.
When it comes to a carpet that truly has it all, look no further than SmartStrand. Where traditional carpets fall short, the innovative fibers in SmartStrand Forever Clean offer unbeatable spill protection, permanent stain resistance and long-lasting durability. Truly a worry-free solution, SmartStrand Forever Clean is the perfect flooring for busy households.
Get the softest step possible by adding SmartCushion to your carpet purchase. Our exclusively engineered carpet cushion enhances the feel and performance of your Mohawk carpet, and adds 20 years to your warranty. SmartCushion's visco-elastic memory foam construction softens every step you take and improves insulation for a quieter, more energy-efficient room.
Reviews (16)
Ricardo Schwartz
Mar 23, 2021
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Stay away from this company ,
really bad customer service , the final product it is a disaster , every thing they touched was not done correctly really a nightmare , the company ruined my marble back splash , the fooling , and the stairs leading to the second floor still not done , because they do not have the skill to comply with the city code , I gave them a chance to come back and fix the mess this company did to my house , but nothing ,
Rich the general manager is a man that does not stand behind his word , and is not to be trusted ,
do yourself a favor , go do business some place else.
really bad customer service , the final product it is a disaster , every thing they touched was not done correctly really a nightmare , the company ruined my marble back splash , the fooling , and the stairs leading to the second floor still not done , because they do not have the skill to comply with the city code , I gave them a chance to come back and fix the mess this company did to my house , but nothing ,
Rich the general manager is a man that does not stand behind his word , and is not to be trusted ,
do yourself a favor , go do business some place else.
Elaine W.
Feb 05, 2021
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Tj Abatelli
Nov 25, 2019
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They tore the carpeting when stretching and covered it up. Now after a year we have a hole in the carpeting in the middle of our floor. We are now having to pay someone else to fix it. They also used roofing nails for our transitions. After complaining they redid it, but I still get stabbed from the tack strips that were not fixed. I would give 0 stars if possible. The installers did not know what they were doing. The customer service person did help fix a few things, but they also told me I was slandering their company. I sent photos of the terrible work they did which resulted in a $200 discount
Julie Clemons
Oct 14, 2019
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Top quality! Craig was so easy to work with, addressed all of my questions and concerns and made me feel incredibly confident and informed. The craftsmanship was top notch. I have an eye for detail and as a local realtor I see many homes. I have used star floors in my personal home and will continue to recommend them to clients and friends. You will not be disappointed!
Kelly Rix
Sep 07, 2019
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It was a struggle to reach Joe and get my appointment set from the start. I had call the home office, speak with his boss to get a timely response. He set the appointment and the afternoon before my install he sent me a text message (didn't pick up the phone) to tell me the shipment had been damaged and they needed to reschedule. I rent my home and altered my rental schedule to accommodate the install appointment and then had to cancel booked renters to accommodate the reschedule. That's two times lost income for me and when I asked how I would be compensated for the lost income he said "they don
Susie Costigan
May 16, 2019
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Eric Bodiwala
Oct 09, 2018
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Becky Moffett
Sep 19, 2018
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Chris T.
Jun 19, 2018
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Star Floors did an amazing job on my floors. Replaced the carpet in my guest room with hardwood. The entire process was well managed and professional from expert advice (Craig) when choosing the wood, to scheduling the job to the logistics of getting the floors done. Everyone on the team was polite and helpful and went the extra mile to do make this a great experience.
Jennie C.
Sep 30, 2017
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Walter Williams
Jul 05, 2017
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Damaged my property refused to pay. Used them as a resource for my other customers for over $100,000 of business wouldn't pay a $200 damage cost. Even tried to multiple bill for jobs. Won't use them for anything. Would recommend another vendor even for the Wolff appliances I used to specific on my projects. BUYER BEWARE!
Steve Havard
Dec 13, 2016
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They do quality work and have a great relationship with their vendors, this goes a long way in helping with any issues that may arise with flooring. Phil really knows how to help you make the right decision on what to use, he brings the samples to your house so we don't have to go see them in a showroom. It really makes a difference in the process of selecting carpet or another type of flooring! Thanks Phil!
B. P.
Aug 21, 2015
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DON'T WASTE YOUR TIME AND MONEY WITH STARFLOORS.
I'm not typically one for reporting bad business experiences, but with a price tag around $8,000, I'd love to keep others from wasting their money.
Recently hired StarFloors​ (CR Chamber Member) to replace the carpet and tile in my home. The tile went in smoothly and the nightmare began.
I'll save you all the details, but let's just say that a two-day job ran over two months, required nine visits, several no-call/no-shows, two misplaced product orders and a complete rework of the upstairs. Their own contractors won
I'm not typically one for reporting bad business experiences, but with a price tag around $8,000, I'd love to keep others from wasting their money.
Recently hired StarFloors​ (CR Chamber Member) to replace the carpet and tile in my home. The tile went in smoothly and the nightmare began.
I'll save you all the details, but let's just say that a two-day job ran over two months, required nine visits, several no-call/no-shows, two misplaced product orders and a complete rework of the upstairs. Their own contractors won
Rob S.
Jul 18, 2015
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Stay away! These people were selected by my realtor and have done a terrible job! They are late, they said that they had the tile I selected and then didn't. During the job in a bathroom they broke the top to the toilet tank and then tried to hide it. They still aren't finished with the final piece of the job, vinyl flooring in a laundry room. I'm about to fire them, I'm sorry I didn't see this on Yelp before giving them the job! found out about these ripoff artists in less than ten seconds!
Katrina P.
Apr 12, 2015
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Unreliable, unresponsive, unprofessional! Do NOT hire this company!!!! This company acted as general contractor for a home rehab, overcharged by well over 25% and work was poor, was not done in a timely manner, and they didn't bother responding to calls or emails and the work still has yet to be done! It's been weeks and weeks, and though they were quick to charge me, there is still no flooring installed and no one will answer as to when it might be done. Ridiculous. The work that has been done looks terrible. How hard is it to paint a wall?? We ended up having to do most of the work
Tiffany A.
Oct 26, 2013
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I would have given them zero stars if it was a possibility. The salesman brought us one sample of different colors of carpet. It was difficult to compare, but looked better than the other samples I had received. The quote was incorrect and didn't include the matching edging for the vinyl and the company refused to fix the problem. We were told that installation would take 2 days. In the end it took more than two months. Workmen used our garden tools without asking and cut the carpeting in our driveway. They also lied and said they talk to one of us to schedule the second time to come
