Without using harsh chemicals that could damage your pipes, Hydro-Jetting does the job thoroughly the first time. You won't need repeat visits and will have fewer problems in the future. Horacio Franco was ready to control his own destiny. He'd worked six years in the plumbing industry and had earned his master plumber license when he decided to open H&R Plumbing & Drain Cleaning in 2004.
Within a few years it grew to eight service vans with a full staff serving a 50-mile radius around the metropolitan area of El Sobrante and Berkeley, Calif. We have been awarded the status of "Preferred Vendor" for cities such as El Cerrito and Richmond as well as Sanitary Districts such as Contra Costa County Sanitary District, Stege Sanitary District of El Cerrito, and the West County Wastewater District.
Within a few years it grew to eight service vans with a full staff serving a 50-mile radius around the metropolitan area of El Sobrante and Berkeley, Calif. We have been awarded the status of "Preferred Vendor" for cities such as El Cerrito and Richmond as well as Sanitary Districts such as Contra Costa County Sanitary District, Stege Sanitary District of El Cerrito, and the West County Wastewater District.
Services
My name is Horacio Franco, the owner of H & R Plumbing and Drain Cleaning, Inc. We are a family-owned and operated business that proudly serves all of the East Bay area. We currently have a staff of 15 employees, all dedicated to providing you with quality service. H & R Plumbing and Drain Cleaning, Inc is a full service company that specializes in residential and commercial work.
Consisting of multiple components and many different materials, manholes are necessary to access utility vaults or to perform maintenance on other underground utilities. It is crucial that manholes go through the proper assessment and rehabilitation in order to keep them up and running. Since there are different types of manholes and each component breaks down differently, each one must be repaired and renewed in a specific way.
H & R Plumbing and Drain Cleaning, Inc works hard to provide our customers with excellent service and quality workmanship on every job we do. We maintain a high customer satisfaction level which, in turn, results in a positive work environment and promotes continuous company growth and expansion. H & R Plumbing and Drain Cleaning, Inc is looking for honest, dynamic, customer-oriented individuals who would like to join our rapidly expanding team.
Reviews (13)
Hari Krishnan
Dec 09, 2021
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Corissa Dorethy
Jun 26, 2021
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They were sent via a warranty company. When they showed up and didn't want to even do the work. They almost just stood on my porch and turned around and left. I had to beg they to even look at it. They tried quoting me this huge removing the wall job. But then turned around and told the warranty company it was "grease" (had a different company come - and it was neither of these things) . Which isnt what they said was the problem. But either way nothing was fixed or resolved. They dont want to do warranty work because it doesnt pay. Dont use them. They cant get their stories straight and nothing
Patrick James
Oct 29, 2020
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As mentioned in another review, I also was referred to H&R thru a home warranty repair request. They came on-site and were gone in less than 5 minutes saying they would file the warranty paperwork and complete the repair within a couple days. It’s now been 5 weeks and I’ve called to follow up with no response. I’ve removed my request to use this company going forward.
Lisa Marie
Sep 13, 2020
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Critical: Professionalism, Responsiveness
DO NOT USE THIS COMPANY! I had an appointment scheduled for today. The lady failed to lock in my appt and told me out her own mouth YES she did fail to lock in my appt and the best they can do is reschedule for Monday! Not acceptable I’ve been without hot water since Saturday. Thank you for your incompetence!
Service: Repair water heater
DO NOT USE THIS COMPANY! I had an appointment scheduled for today. The lady failed to lock in my appt and told me out her own mouth YES she did fail to lock in my appt and the best they can do is reschedule for Monday! Not acceptable I’ve been without hot water since Saturday. Thank you for your incompetence!
Service: Repair water heater
Holly Montalvo
Aug 18, 2020
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Terrible customer service. We had a home warranty and were referred to H&R and had to pay a $75 service fee and were told it would be covered. A plumber came out and said we needed a new toilet and that they would get the paperwork handled and would get back to us that same day. We have five people in our house using one toilet and this was an urgent need. No word back by the next day and I called H & R this morning and was told no update yet. I then reached out to Fidelity Home Warranty and I sat on hold for hours. Finally I was able to receive an automated message regarding our status of our
Arrica S.
Jan 24, 2020
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We had a terrible service experience. Someone came out to fix our toilet and we were told the work was guaranteed for 30 days. When I followed up because the toilet stopped working again a week later I was ignored. I called 4 times and left multiple messages. The 4th time someone picked up and said they'd be by tomorrow but no one showed or called. I called again and left a message only to be ignored yet again.
Jay Tee
Jul 25, 2019
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Dennis Smith
Jul 22, 2019
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Alecia L.
Apr 07, 2019
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Kyle H.
Dec 03, 2018
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Terrible service. Do not use them if you can avoid it. I was trying to make an appointment with them, first they said they couldn't send anyone. Then they said they could send someone between 1:30 and 3. When I called at 1:20 to ask for someone to come at 2, they told me that the plumber had already come and left because no one at home. When I told the manager I was frustrated that she said 1:30-3 but actually the plumber came and left before 1:30 she hung up on me. Avoid them if you can.
Janeen Rubino-Brumm
Aug 07, 2017
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Julie VanTilburg
May 29, 2017
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He was prompt and absolutely honest in his work. Example, after fixing leak in toilet, I noted two other issues I have been having and in both cases he could have engaged into a service to research issue and I would have expected as much and gone with it. Instead he explained what he knew to be the issue due to his experience (case 1) and on the other situation, he looked under sink and turned up the water. We have consulted at least one other plumber if not two previously over the past years and not one thought to check that water source. Again, I was prepared for having to do extensive testing
Richard Schneer
Oct 26, 2016
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