A & B Floors

We had the carpet removed from our stairs with retrofitted oak hardwood treads installed. Ed was great to work and communicate with and Steve did an incredible job with the install. We also had a herringbone pattern for the landing done and it came out flawless. I’m an incredibly OCD person when it comes to projects and we couldn’t have been happier. Would definitely recommend.

We contacted A & B Floors to get an estimate to fix some problems with a recent flooring installation by a large home improvement store. Stephen came out to look at the issues and completely put our concerns to rest. He was very professional, knowledgeable and friendly. In a matter of a few hours, the repairs were done and we were extremely impressed with the outcome! From the first call to the final results, this was an awesome experience. (Also happy that we were utilizing a local family business!) We will be recommending A & B Floors to anyone I know who might be looking at upgrading their flooring

From start to finish, A&B provided world class service. We loved how quickly they were able to come out to quote the job and how efficiently their quoting system works. We were able to review the quote online, approve it, and pay the deposit within minutes. They immediately got us scheduled within a reasonable time and started when they said they would. We trusted them completely, so much so that they worked on the stairs while we were at work but of course under the watchful eye of our dog (who they loved on while we couldn’t). Steve took pride in his craftsmanship and it shows. He did a herringbone

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The company was very responsive. Everyone was very professional. The installation people were superb craftsman. On time on schedule and an excellent job from start to finish. I highly recommend them and would do business again with them for sure.
Services: Restoration, Repair flooring

Ed and his team were fantastic! Ed was flexible and worked with us on the schedule due to delay in the contractor's schedule. The workmanship of the crew was exceptional. Set-up and clean-up impeccable. Arrived on time, polite, efficient, and professional. The result was amazing. The finish where the existing section ended and where the restored section started was so close, the line is almost indistinguishable. We are so happy with the work, we recommended A&B Floors to our cabinet contractor whose client was having a bad experience with another floor company. Seeing the impressive results to

Positive: Professionalism, Quality, Value
Gary did an incredible job patching and refinishing our floors. Very professional, very talented, will absolutely call him up at A & B next time we need to address a floor issue. We also appreciated all of Liz’s help with paperwork, scheduling and payments. All in all, very pleased with our experience.
Services: Repair flooring, Staining

We couldn’t feel happier we hired Ed and Gary to install our new oak floors. The attention to detail and craftsmanship was exceptionally beautiful.
They were always on time, picked up after themselves, constantly communicated the plans and concerns, and went the extra mile to make sure our vision was brought to life.
Our new floors and new stairs look more amazing than I ever imagined.
Being an artist and business owner myself I truly appreciate the great business and talent Ed and his company offered us and can offer to anyone in Hampton Roads.
We will continue to spread the word about you

Positive: Professionalism, Quality, Responsiveness
We enjoyed working with A&B Floors.They made the process easy. Ed helped us find the wide plank French Oak style engineered hardwood product we wanted. Gary and his team did a fantastic job on the installation and took great care with the details. We are so pleased with the results!
Services: Installation, Engineered wood

WORST EXPERIENCE I HAVE EVER BEEN THROUGH! DO NOT RECOMMEND. We ran into a number of issues with this company.
1. They were late
2. The head installer arrived late after the team, walked in, looked at my boyfriend (the home owner) and walked right past and then asked who the homeowner was, which was rude.

3. We were told not all the rooms were going to be finished because the head installer has to leave early so he can play in his band that night.. IM SORRY WHAT?

4. They completely forgot part of our order, the LVP we ordered as well was never written down and the installers had no idea about

We just had Luxury Vinyl planks installed in our entire downstairs, and also had our stairs redone in real hardwood and we are so impressed with the quality and professionalism of this Job.
Gary (crew leader) went above and beyond the call of duty as far as I am concerned, he did not cut any corners, in fact he did more than was expected, IE - Added screws to the second landing to take out the squeaks, added longer screws the the stairs hand rails to make them Extra strong. This guy is a true professional and cares about his work, which is rare if you ask me.
Also, Ed the salesman was a pleasure

We recently had our whole down stairs floors redone in Luxury Vinyl Planks and also had the carpets replaced on the stairs with real hard wood and these guys did such a great job. Gary and his crew were very professional and knowledgeable and went above and beyond the call of duty by fixing extra things, like removing the squeaks from the upstairs floors, adding extra long screws on the stairs hand rails for extra support and strength.
I am a stickler and watched everything they did and these guys are Top Notch professionals. I highly recommend A&B Flooring.

The A&B Flooring Team was incredible to work with and really delivered on our remodeling project! They installed new and refinished original floor and stained all in nearly 4,000 sq feet (LOTS of shoe molding cuts). They crew communicated well and cleaned up after themselves. I totally recommend A&B flooring!

Altogether we contacted 6 hardwood flooring business's in Virginia Beach regarding refinishing our hardwood floors. Two were unresponsive, one failed to perform and was fired. Three others all provided estimates the same day we contacted them. Of those three we chose A&B Floors:
* A&B surveyed the project (living room, stairs & hallway) the same day we contacted them.
* Provided a detailed written estimate via email the same day we contacted them.
* Responded to our questions quickly and in writing via email.
* Started our project 1 day after we accepted their estimate.
* No deposit

Highly recommended! Gary and team of A&B Floors completely transformed the floors in our newly purchased home! The floors we inherited, while beautiful, were very red and did not match our furniture or personal taste. Another local company recommend staining but warned that since the wood was Brazilian Cherry it would still pull red. Ed of A&B suggested dyeing and we are thrilled with the results! Gary and crew were so knowledgeable, professional and did great work! Thanks, A&B!!

A&B Floors were very professional from start to finish. It started with the owner Ed Ambrose when he came to our home to give us an estimate on resurfacing our hardwood floors. On the day the job started, Gary and his team did a fantastic job answering all my questions and making sure I was satisfied throughout the entire process. Our floors look amazing and it's like walking in a new home!! I highly recommended this family owned business. I'm giving them five starts for their professional, reliability and quality of their work!

They do a decent job of install but their customer service and after install follow up is horrible. We had to have them come back out twice to fix tiles that were coming up. We still have the same problem and repeated calls have been unreturned. We aren't even asking for a free fix, just to figure out what needs to be done to remedy the problem, but can't even get that far. Our kitchen/dining area is a large floor area and we need to get something resolved. Obviously they really don't care.

We recently had two rooms and a hallway worked on by A & B Floors. All employees were very professional and helpful with any questions we had. The flooring came out great. We definitely recommend A & B Floors and will be using them in the future for other projects.