This charge represents costs and profits to the dealer for items such as inspecting, cleaning & adjusting vehicle and preparing documents related to the sale. Customers elect special APR program or S.E.T./cash back when available. Advertised prices are not applicable on lease vehicles. Advertised prices cannot be used in conjunction with special APR programs.
Down Payments and APRS will vary. All vehicles subject to prior sale. Negative equity on trades can affect savings/credit approvals. Pre-Owned vehicles may be subject to factory recalls. Go to NHTSA's website to search by VIN# at www.safercar.gov. Feliz was very helpful in showing us what cars were available and being open and honest about arrival dates of newer cars.
Jorge helped us with the financing portion and made it a smooth and seem less process and finally Pam was super sweet while signing all the paperwork. I usually spend hours at the dealership and with their help it was the best experience I've ever had! Mei helped me and my wife with the the test drive and explained everything about the car to us.
Down Payments and APRS will vary. All vehicles subject to prior sale. Negative equity on trades can affect savings/credit approvals. Pre-Owned vehicles may be subject to factory recalls. Go to NHTSA's website to search by VIN# at www.safercar.gov. Feliz was very helpful in showing us what cars were available and being open and honest about arrival dates of newer cars.
Jorge helped us with the financing portion and made it a smooth and seem less process and finally Pam was super sweet while signing all the paperwork. I usually spend hours at the dealership and with their help it was the best experience I've ever had! Mei helped me and my wife with the the test drive and explained everything about the car to us.
Services
Toyota of Orlando is proud to offer a state-of-the-art service center to our valued Central Florida customers! Your experiences with us don't end after you drive off the lot - our highly trained Toyota technicians are here to offer routine maintenance to keep your car in the best condition possible.
2021 was a year, are we right? But it's coming to a close and a new year will be here before we know it. So why spend 2022 in a car that you don't love? Whether the payment is too high, the car too unreliable, or you're just sick of being behind the wheel of it, now is the perfect time to kick your old ride to the curb.
Some wheels have cosmetic blemishes or scratches but have been balanced so they in no way affect the integrity of the wheels in normal conditions. Depending on the customer's situation, they may be able to use existing lug nuts and tire air pressure sensors or may decide to purchase and install new ones if they will not cross over.
As part of the Toyota family, your exceptional ownership experience starts with ToyotaCare1, a no cost maintenance plan with 24-hour roadside assistance. The ToyotaCare plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever comes first. 24-hour roadside assistance is also included for 2 years and unlimited miles.
Toyota Safety Sense is a bundle of active safety features standard on many Toyota vehicles. These innovative features are designed to help protect you and your passengers from harm as well as help offer peace of mind to your drive. Toyota New Car Inventory with TSS safety features are now available at Toyota of Orlando conveniently located in Orlando.
Reviews (26)
Michael E.
Jan 14, 2022
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Absolutely disgusting experience. We spoke to Shane yesterday on the phone and went in to see him. When I walked in, the manager with no name tag handed me off to another guy that was not Shane. I told him I was interested in a Camry but before that, I wanted an appraisal on my truck, as to not waste anybody's time. He replied in a very sarcastic and snarky tone, "Well we have a process." I said "Well what is the process?" And he replied again in a sarcastic tone, "Well we show you some cars and then give you an appraisal." I said, "Fine I'm leaving
Nicole M.
Jan 12, 2022
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Back when I bought my car in 2018 everything was wonderful... flash forward to 12/2021 & they have lost all credibility in my eyes. I was advised my 2nd battery was covered under the warranty only to have my car towed to the dealership & be told it is not. Then magically after they replace the battery my car instantly goes into "limp mode" & needs a $2700 replacement of the "valve matic actuator". I was in shock. The service rep Emil advised me it was the "silver bullet" of repairs & was costly but required. He stated that "Toyota knows about this
Whit Lawrence
Jan 11, 2022
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Brandon E.
Dec 30, 2021
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"I had to come back" Two hour 35 minute oil change after I scheduled a appointment. I arrived at 10:14. Appointment time 10:15. Left at 12:51. They said I would be out in a hour or less. Last time I'll be here for any service. Had to come back after leaving, oil all over the bottom of my truck and no grease on the 4 drive shaft points. This place is a joke. Needs a new service manager. Manager agrees refund issues.
Maria Seraphina
Dec 28, 2021
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Gilberto Rosario Concepcion
Dec 27, 2021
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Kelvin C.
Dec 20, 2021
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I am very dissatisfied with the service and sales team at Toyota and the way they have handled our unusual situation. They were very accommodating during the buying process but as soon as we completed the purchase of the vehicle. We have realized that it is infested with roaches and we have been abandoned. Please refer to "1240192A". To bring up our deal and understand that we are asking for a refund of all down payment and cancellation of our purchase agreement.
We do not want to do any more business with Toyota of orlando. It has came to my attention that we also paid a reconditioning
We do not want to do any more business with Toyota of orlando. It has came to my attention that we also paid a reconditioning
Beverly Cline
Dec 15, 2021
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I purchased a pre-owned Toyota here. They were super nice until the paperwork was finished. It's been 3 weeks & I still can't get anyone who works there to connect my android phone to the car. Went there yesterday with an appt at 11am. 3 pm they said it was finished. All they did was turn on my Bluetooth. Still nothing is working. I feel like I financed garbage. Very dissatisfied & still Noone is available to help me.
Carmen Gamez
Dec 11, 2021
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Karim A.
Nov 29, 2021
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I had good experience with Toyota of Orlando years ago. Unfortunately, after few visits, they tried hard and unprofessionally to force me buying other services/car; for instance, two years ago, an agent told me that I have to get a new transmission for my Camry while it was and still have no transmission issue, the guy was trying hard to tell me that my car is no more a car but a piece of junk. Finally, because I always go there for regular oil change, this week(11/27/2021), their agent rudely told me that I have to tow my car away since I have it serviced somewhere else where I had my oil pan
Noemi Rodriguez Cruz
Nov 12, 2021
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Roxiber A.
Oct 26, 2021
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Quoc P.
Oct 11, 2021
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Viajante D.
Sep 09, 2021
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After read those reviews and spoke with some guy Daniel over the phone, I did make a decision to not buying a vehicle on this Dealership.
Over the phone after I spoke with this person, I didn't see any professionalism, ok, no problem.
I asked him over the phone the price of the vehicle and gave the MSRP price and told me the price is the price, ok: I got it. And also asked him the online negotiation since I live 3 hours away from the dealership, and he didn't show any interest to go further into the conversation.
Once I noticed that, I just told him that I appreciate his time and hang
Over the phone after I spoke with this person, I didn't see any professionalism, ok, no problem.
I asked him over the phone the price of the vehicle and gave the MSRP price and told me the price is the price, ok: I got it. And also asked him the online negotiation since I live 3 hours away from the dealership, and he didn't show any interest to go further into the conversation.
Once I noticed that, I just told him that I appreciate his time and hang
Mike H.
Sep 03, 2021
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Stephanie G.
Aug 21, 2021
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I haven't purchased a car here... But I have gotten my Toyota serviced twice here, and the service I've received is top notch. I always make sure to go to Rick in the service department- I feel like he's legit and suggests the right services that I need for my car. He's very easy to work with, and he's constantly checking back with me with updates whenever my car is getting serviced. I will continue to come here whenever my car needs service again, and will definitely go straight to Rick!
Lora S.
Aug 03, 2021
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I'm giving 2 stars because it Could've Been Better. And I know that it could've because it HAS been!
I have purchased 2 vehicles from them in 4 years and was looking forward to another great experience, but it wasn't that at all. I came in for one vehicle that was in transit (looking to pre-purchase) and after communication via text was scheduled to arrive at a certain time and ask for a certain Sales Person when I arrived. The issues started upon arrival.
(1) When I did arrive, that person wasn't there but I told the Greeter exactly what I was looking for and had the
I have purchased 2 vehicles from them in 4 years and was looking forward to another great experience, but it wasn't that at all. I came in for one vehicle that was in transit (looking to pre-purchase) and after communication via text was scheduled to arrive at a certain time and ask for a certain Sales Person when I arrived. The issues started upon arrival.
(1) When I did arrive, that person wasn't there but I told the Greeter exactly what I was looking for and had the
Joey G.
Jun 28, 2021
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I recently bought a truck from another Toyota dealer and it was a great experience. I brought my sister to this dealer because, online, they showed that they a bigger used car selection in stock. I should have taken her to the dealership I went to and I regret bringing her here. The sales staff was nice, but they aren't the people that make the deals, they just show you the cars and hand you off.
Then the "sales consultant" we got pushed to was highly, highly manipulative. He clearly thought we were stupid and he didn't try to hide his thoughts. The numbers kept changing for
Then the "sales consultant" we got pushed to was highly, highly manipulative. He clearly thought we were stupid and he didn't try to hide his thoughts. The numbers kept changing for
Anas S.
Jun 27, 2021
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Crisnel O.
Jun 12, 2021
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WORST.CUSTOMER.SERVICE.EVER.
So brought in our 2018 Highlander, which we bought from them brand new, fresh off the lot, but at 41k miles, engine lights came off. Said that it was losing compression in cylinder 1. Ended up staying with them for repair for about a week, valves and gaskets were replaced. Under warranty so didn't cost me anything. But still, it's unbelievable for a toyota to have engine problem at just 41k miles.
Now here's the best part. It was memorial weekend, we are going on long trip Monday, brought our car in Saturday and left it there as they are not done diagnosing
So brought in our 2018 Highlander, which we bought from them brand new, fresh off the lot, but at 41k miles, engine lights came off. Said that it was losing compression in cylinder 1. Ended up staying with them for repair for about a week, valves and gaskets were replaced. Under warranty so didn't cost me anything. But still, it's unbelievable for a toyota to have engine problem at just 41k miles.
Now here's the best part. It was memorial weekend, we are going on long trip Monday, brought our car in Saturday and left it there as they are not done diagnosing
Jim U.
May 28, 2021
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I inquired about a specific trim and package of a car I was shopping for.
I was called, texted and emailed. I responded via text and email and said I would like to communicate via those methods because I have a paper log and can keep better track and be protected.
I didn't hear back. Eventually Jessica reached out and asked if I was being taken care of.
I said no, I haven't heard back so maybe someone else could help me.
She responded the original sales person is working on my request. I was then emailed saying vehicles are first come first serve and she asked when I could come secure
I was called, texted and emailed. I responded via text and email and said I would like to communicate via those methods because I have a paper log and can keep better track and be protected.
I didn't hear back. Eventually Jessica reached out and asked if I was being taken care of.
I said no, I haven't heard back so maybe someone else could help me.
She responded the original sales person is working on my request. I was then emailed saying vehicles are first come first serve and she asked when I could come secure
Ito P.
Apr 08, 2021
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I went in for a recall and oil change on my 2019 corolla. Service was cool. Took about 2.5 hours.
This dealer tries to get everyone that walks in the door to upgrade. No shame on that. I get that Toyota wants to sell. I spoke with Mr. De santos (I believe was his name). I asked to test a tundra but his response was we're too busy after I mentioned I wasn't in a rush to upgrade. So I asked, "if I were interested in buying today, would someone be able let me test?" He said if you want to buy we can make it happen. Well... How Am I supposed to agree to a purchase without
This dealer tries to get everyone that walks in the door to upgrade. No shame on that. I get that Toyota wants to sell. I spoke with Mr. De santos (I believe was his name). I asked to test a tundra but his response was we're too busy after I mentioned I wasn't in a rush to upgrade. So I asked, "if I were interested in buying today, would someone be able let me test?" He said if you want to buy we can make it happen. Well... How Am I supposed to agree to a purchase without
Joey P.
Mar 24, 2021
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Rude condescending salesmen with old ratty shoes. Would never spend a dime here. They treated my wife and I completely wrong and we had cash I hand. Imagine how snakeoily they are with financing customers.
Drove an hour to buy a Supra, cash in hand. Sales guy was rude and condescending to my wife and just kept saying "it's a Supra?!" To any question we asked. They were afraid to put miles on it because and I quote "it's the only nice car we have". Any other dealer is eager to have us come and test drive any model, Maserati, Mclaren, Porsche, etc. Then when we decided
Drove an hour to buy a Supra, cash in hand. Sales guy was rude and condescending to my wife and just kept saying "it's a Supra?!" To any question we asked. They were afraid to put miles on it because and I quote "it's the only nice car we have". Any other dealer is eager to have us come and test drive any model, Maserati, Mclaren, Porsche, etc. Then when we decided
Pamela H.
Feb 06, 2021
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I was so disappointed with the sales department. I have done a review in the past of the service department, which I LOVE! I have the extreme opposite feeling about the sales department. Epic fail! Needless-to-say, they did not ultimately get my return business. In fact, for the first time ever, I went with a different make of vehicle that was never on my radar before this horrible experience.
First strike... It was annoying to pull up and get out of my car with salespeople hawing me in the parking lot. They do this when I come to get service too. And the sales department calls me every time I
First strike... It was annoying to pull up and get out of my car with salespeople hawing me in the parking lot. They do this when I come to get service too. And the sales department calls me every time I
Dr. L.
Jan 12, 2021
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This location has been having staffing problems in the repair center. My last two visits have taken twice as long on repairs as they should have. The repair center can be overwhelmed at times by customers. Do yourself a favor and contact them on the day you are planning on having a repair. Ask them how long that repair will take before you waste your time . They do offer a ride service. You can go home if it is not too far or go to the Millenea Mall near by...
If you catch them on a slow day you will be fine. Ask for your old parts to be returned if they are not too bulky.
If you catch them on a slow day you will be fine. Ask for your old parts to be returned if they are not too bulky.
Tracie B.
May 30, 2020
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