Carpet Smart

The skill level is super great bill and Ryan are great employees thank you very much

I purchased an area rug at the Walden location. A former employee is a friend of mine.when I contacted him about my purchase to confirm that I choose the best rug possible. He told me that I made the right choice but to be sure to use the 10% off coupon on the website. When I made the purchase the salesperson never mentioned to me about any coupon even after asking if there were any specials. The next day I returned to the store to save my 10% and the same salesperson was working. He told me that there was nothing he could do. He stated that sincce I did not have the couponwith me at the time of

Salesman very nice bought carpet for master bedroom..carpeting has over double in price since covid19..unbelievable how everything is going up in prices..

I was expertly taking care of, & learned alot about what I really like with the many selections

Brad Pilarski, was a pleasure to work, he took his time and made sure we got the best carpet and he explained our warranty . Thanks again Brad your the man. Fonda

Top notch!...Harold is great! Very please with our purchase and how we were treated. No high presure sales, very helpful and informative. I shopped around to other places, found this place to have the best selection, best priced, and really great quality carpet in stock. Not a small sample and then order. I like to see what i'm getting when I buy somerhing, so this worked great for me. I was able to look and feel the different carpets before I made my decision. Harold explained the differences between a couple I was deciding on. He was very helpful but never pushy. I was able to buy my carpet and

Terrible service very disrespectful they should not even be running a business at all. They give one price then when it’s time to do work they add on more money. They are scammers one guy literally got in my mothers face. After a disagreement and threatened her. This company need to be shut down or get new employees that have some respect!

I have used carpet smart in the past and have generally been pleased with their service, professionalism and customer service. I’m not sure if there’s new management or something but my recent experience with them has been terrible. I went to their Walden location picked out carpet and paid a deposit as is customary. I was told someone would contact me within 10 days to set up an appointment to measure the area for installation. After 10 days with no call I reached out to follow up and was told it’s been busy and an installer would reach out to me right away. 2 more weeks passed with no communication

I was planning on giving them a great review after meeting a Salesperson named Russ. He was very pleasant and had a great work ethic. However, the first issue was a "change" in price after being told they would price match. I ended up paying more than the quote I got from another company, but since I thought the customer service was going to be much better, I agreed to accept the sale. At the time, I paid the deposit (half down) and was GIVEN an install date and time of 9:30 am. I called to confirm the night before since I operate 2 businesses and had to be sure that I scheduled MY appointments