NW Sundance Services wants to welcome you and let you know we perform quality installations, replacements, repairs, or service on all of your plumbing and HVAC-R items. We have been in business for over 10 years and have the resources to accommodate your needs in a timely and efficient manner. Our friendly office staff is more than happy to help you anytime, so don't hesitate, call us today!
At NW Sundance Services, we pride ourselves on providing the best heating & AC services. We service the entire Portland area from Gresham to Hillsboro all the way to Eugene, Oregon. Call us today for all your heating and AC service needs. Our experienced plumbing contractors team up in Seattle & Tacoma, Washington all the way to Portland, Salem, and Eugene, Oregon.
With local offices, we can provide quality local service for all of your plumbing needs.
At NW Sundance Services, we pride ourselves on providing the best heating & AC services. We service the entire Portland area from Gresham to Hillsboro all the way to Eugene, Oregon. Call us today for all your heating and AC service needs. Our experienced plumbing contractors team up in Seattle & Tacoma, Washington all the way to Portland, Salem, and Eugene, Oregon.
With local offices, we can provide quality local service for all of your plumbing needs.
Services
Since 1996 our mission has been to make sure you can turn to us in your time of need, no matter how big or how small the job may be. Excellent customer service and craftsmanship is our highest priority. Our plumbers and technicians have extensive training in their respective fields and are equipped with the latest technological advances in our industry.
When you need quality plumbing services in Portland from an honest contractor, call NW Sundance Services. Our plumbers make it a priority to offer the latest technology while maintaining all plumbing codes and standards set by the Portland industry. We provide a variety of residential and commercial services, and our team has over 10 years of experience in the business.
NW Sundance Services serves the entire Seattle metro area for all your plumbing needs. We believe when a Seattle resident encounters a plumbing problem, you deserve to have a reliable, trustworthy, and licensed plumber available to you at an affordable price. We demand the best from our employees. As a locally owned business, NW Sundance has proudly served the NW area for more than 10 years.
We serve all areas of Salem, Oregon with our plumbing services. Every Salem resident deserves to have their plumbing issues taken care of quickly by a licenses plumber that is both reliable and trustworthy. Not only does NW Sundance Services deliver in these areas, but we solve your plumbing problems at a price that is fair and affordable.
When you need plumbing services in Vancouver, Washington, you can rely on NW Sundance Services. As a company that has been locally owned for over 10 years, you can trust that we'll respond promptly to your Vancouver plumbing service request. In addition, because we demand the best from our licensed plumbers, you can trust the quality of service we provide.
Reviews (26)
Murali G.
Dec 30, 2021
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Ari Hoffman
Dec 21, 2021
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Absolutely terrible customer service. We didn't have a choice in using them as American Home Shield chose them through our home warranty.
Our furnace went out, it's below 40 degrees, and they couldn't get someone out for 2 weeks to help us. We have two kids (6 & 8) who have both caught a cold because of this. With COVID this has been a constant scare sending them to school. We have to wear jackets in our house and it's so cold we can physically see our breath, so I called NW Sundance to ask why something so critical is taking so long to get looked at. They said because they're severely understaffed
Our furnace went out, it's below 40 degrees, and they couldn't get someone out for 2 weeks to help us. We have two kids (6 & 8) who have both caught a cold because of this. With COVID this has been a constant scare sending them to school. We have to wear jackets in our house and it's so cold we can physically see our breath, so I called NW Sundance to ask why something so critical is taking so long to get looked at. They said because they're severely understaffed
Natalie Sober
Dec 07, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Kenny was the most persistent, patient and kind technician who fixed my furnace when I thought all hope was lost. He effectively explaining the problem and expertly implemented the solution. A good human being and great technician. The office was very responsive and kind when it came to scheduling.
Service:Â Heating maintenance
Kenny was the most persistent, patient and kind technician who fixed my furnace when I thought all hope was lost. He effectively explaining the problem and expertly implemented the solution. A good human being and great technician. The office was very responsive and kind when it came to scheduling.
Service:Â Heating maintenance
Christian Brink
Nov 26, 2021
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YingLong C.
Nov 15, 2021
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Really difficult to get to them to make an appointment. The technician sent to my house seems in a hurry and wanted to leave asap. He recommended me throw things away and in the end I need to re-order the parts that was thrown away. If it weren't the from the home warranty, I doubt if they would still be in business.
Vadym Provozyuk
Nov 13, 2021
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This company was selected by my warranty company to fix my non-working water heater. Everything started with a schedule one week out. After a visit needed part was ordered, 10 days later when the part was delivered it was 7 more days before they could come to install it. THIS ENTIRE TIME I HAD NO HOT WATER! WHEN THEY CAME, They discovered that the part was wrong. Another order... 10 days later the part was still not here. They reordered the part and the same thing - 10 days to receive the part, 7 days to schedule a visit... Overall I did not have hot water for TWO MONTHS! Ended up working with
A. L.
Nov 05, 2021
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We have a kitchen faucet problem. We call service request American Home Shield. They referred to us to NW Sundance . We attempted several times call for service NW Sundance. unfortunately, no one answer for our call for 4 days. Finally, after 5 days Monday October 11 they responded for our voice message and the lady promised us for service today Wednesday, October 13. She called us this morning and said the person will not come today. And she feeling rescheduled for another day. I mean okay, we are human I understand maybe the person is sick, something happening with him. I am wondering that the
Sunil Singh
Oct 27, 2021
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Critical: Professionalism, Responsiveness, Value
Referred by AHS to diagnose my hot water heater problem. Customer service is very unprofessional and rude. I am not sure despite so many bad review why AHS is still using this company. am going to give this feedback to AHS as well to remove this company from their list or they'll loose customers.
Referred by AHS to diagnose my hot water heater problem. Customer service is very unprofessional and rude. I am not sure despite so many bad review why AHS is still using this company. am going to give this feedback to AHS as well to remove this company from their list or they'll loose customers.
Doug Edmiston
Oct 15, 2021
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George S.
Sep 23, 2021
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Leah Kling
Jul 31, 2021
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American Home Shield also sent out NW Sundance to look at issues in my bathroom that were called out from an inspection report. The certified plumber spent maybe 15 minutes, looked at my toilet, looked at my sink and declared, I needed a new sink and they would not cover it and that the toilet was fine. He never ran any water through the sink to determine where the leak was. I asked for a report so I could submit this to the buyer and was sent an email that consisted of 2 lines, mostly abbreviations and not everything he told me. I called no less than 1/2 a dozen times to get him and/or the company
Richard D.
Jul 18, 2021
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The service guy was fine but dealing with the company office was terrible . Once the service guy came out diagnosed the hot water needed to be replaced, Getting a appointment to come back and replace it was next to impossible. The service guy told me they were booked for three weeks out.
Next when I called on June 28 and did not come out until July 7 after 10 days they finally showed up with out a hot water heater. Poor service, at least they could have asked what kind of heater I had and been prepared to fix rather than confirm what we already knew as the hot water heater leaked all over the
Next when I called on June 28 and did not come out until July 7 after 10 days they finally showed up with out a hot water heater. Poor service, at least they could have asked what kind of heater I had and been prepared to fix rather than confirm what we already knew as the hot water heater leaked all over the
Rachel H.
Jun 21, 2021
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Two weeks ago they came out to bid a full replumb for our house to replace old quest pipe. The photo attached is the bid they gave me. I have been calling them for two weeks trying to get any more information from this bid. What materials are going to be used, what is the timeframe of work, what is the cost of goods, when could this be scheduled, what is the scope of work I could expect to be completed, is this price guaranteed?
Their response has been "we are a flat rate company, we aren't able to provide more detail than that". How am I supposed to choose a plumbing company if
Their response has been "we are a flat rate company, we aren't able to provide more detail than that". How am I supposed to choose a plumbing company if
Nicole Keller
Jun 18, 2021
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HORRIBLE, DO NOT USE! I was on the schedule for technician to come out to look at my AC. They were a NO CALL and NO SHOW even after I confirmed the time earlier that day and called 15 min before the end time when told tech was late and they assured me they would still be there.
When calling the following day to get them to my house, they said they can't get me scheduled same day.
WHAT? You miss a scheduled window from 2pm - 5pm and now can't be here for 5 days. NO NO NO. The service industry means YOU FIX your schedule to get here today since you were a no show yesterday.
When calling the office
When calling the following day to get them to my house, they said they can't get me scheduled same day.
WHAT? You miss a scheduled window from 2pm - 5pm and now can't be here for 5 days. NO NO NO. The service industry means YOU FIX your schedule to get here today since you were a no show yesterday.
When calling the office
Tracey P.
Jun 11, 2021
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Hoping to update this with a better review as soon as I actually get the service done. Trying to get an actual appointment seems almost impossible. I have a policy through FirstAm and this is the allocated service company. Have probably left 4-5 messages and NUMEROUS calls where I just hang up. So far, 10 days and counting trying to get an appointment. Lack of customer service on the front end is concerning.
Straker C.
May 25, 2021
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They came to diagnose my hot water heater's pilot light not staying on. Tech tried to just light it and leave. I explained to him the issue (clearly he didn't read his notes), and he asked "what do you want me to do about it?" Uh...OK, I say "I want hot water." More staring. I say "I read on Google replacing the thermocoupler could be the issue?" so he allegedly does that.
He doesn't test if it fixed the issue; surprise, it didn't. I then call them to get a follow-up appointment (and BTW, calling them means calling them 10 times. They don&apos
He doesn't test if it fixed the issue; surprise, it didn't. I then call them to get a follow-up appointment (and BTW, calling them means calling them 10 times. They don&apos
Jeffrey K.
May 15, 2021
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We had a leaky faucet outside. Our warranty company gave us no option but to use this company. Their first available was almost three weeks out. On the day they were supposed to arrived I was told both plumbers called in sick and it would be another week before someone could get here. He came and said he fixed our leaky faucet. He didn't. When I called back they said it would be another two weeks before someone came out. Our water bill is going to be astronomical. We intend to hire an attorney to help reviver out losses. Totally undependable
Jordan C.
Apr 29, 2021
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Charlotte M.
Apr 26, 2021
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Caitlyn C.
Apr 05, 2021
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Jonathan P.
Nov 12, 2020
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I was assign NW Sundance Services as my plumbing contractor through my American Home Shield home warranty. I was excited when I was told they could come fix my faucet two days from when I called. I was told to be home from Noon to 5 for the technician.
Well, 5pm passed and no one arrived. I called and was told the technician was nearby and should arrive soon. At 7:15pm I got an email saying the service had been completed. Funny thing was that no one ever called me or showed up at my house to fix the faucet. I called and was apologized to by a dispatcher who was pretty kind. But the next available
Well, 5pm passed and no one arrived. I called and was told the technician was nearby and should arrive soon. At 7:15pm I got an email saying the service had been completed. Funny thing was that no one ever called me or showed up at my house to fix the faucet. I called and was apologized to by a dispatcher who was pretty kind. But the next available
Nina H.
Oct 22, 2020
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We were experiencing a water leak with our hot water and this was our first plumbing issue as first time home buyers. We were assigned NW Sundance Services through our home warranty with First American Home Warranty. I gave them a call and left a message, and received a call back within a few hours. They weren't able to schedule service until a week out, but said they would give us a call if they could fit us in sooner. Lucky for us, the very next day they had a cancellation and they were on their way to fix it!
Dave was our plumber, and he figured out it was a valve issue within the first
Dave was our plumber, and he figured out it was a valve issue within the first
Lucy N.
Oct 09, 2020
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I was pleasantly surprised with my experience. I went through First American Home Warranty and had a very difficult time reaching someone to set up an appointment, but when the tech came (unfortunately didn't catch his name) I was impressed with his honesty and knowledge. Basically he could have replaced our water heater but he knew it wouldn't be covered by insurance because the water heater was basically still functioning, so he fixed what he thought was the problem (turned up way too high) instead of just replacing it and causing us to have to pay like $2k out of pocket. Really really
Katie M.
Oct 08, 2020
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A technician came to our home 3 months ago to look at leaky facets. Upon inspection, it was determined that the faucets needed to be replaced and were therefore ordered. Since then, we have been waiting for the parts to arrive and Sundance, and their manager, Taylor, administrator, Taylor, and the technician have been unable to locate them or give us any alternatives to fixing our leaking sinks.
The deadline, due to sale of the home, were known to the technicians and office staff since the original request. The deadline is this weekend and after countless phone calls and "we will look into
The deadline, due to sale of the home, were known to the technicians and office staff since the original request. The deadline is this weekend and after countless phone calls and "we will look into
Ben S.
Sep 29, 2020
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Ken P.
Aug 17, 2020
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These are by far the worst service organization I have dealt with. It's a very long story but basically they came out on a claim with AHS insurance. They said AHS would not cover a cracked toilet. I called AHS and they indicated it is covered.
NW Sundance said the plumber hasn't submitted his paper work and they can't do anything without that. Weeks later no paper work.
Clearly they are not interested in replacing the toilet probably because this is an insurance claim and as the plumber told me, they make zero profit on an insurance claim.
Don't use NW Sundance! Ever.
NW Sundance said the plumber hasn't submitted his paper work and they can't do anything without that. Weeks later no paper work.
Clearly they are not interested in replacing the toilet probably because this is an insurance claim and as the plumber told me, they make zero profit on an insurance claim.
Don't use NW Sundance! Ever.
