As part of joining the Toyota family, your excellent customer service starts with ToyotaCare, a no-cost maintenance plan with 24 hour roadside assistance. The ToyotaCare plan covers normal factory scheduled service for two years or 25,000 miles, whichever comes first. 24-hour roadside assistance is also included for two years, regardless of mileage.
When you purchase a Toyota, you are receiving superior quality, and we want to make sure it stays that way. Our Toyota Direct certified technicians have devoted themselves to ensure that your vehicle always receives the best service possible. From the new Toyota model lineup to a wide variety of used cars and certified pre-owned vehicles, we have everything you want at Toyota Direct!
If you need help with your car financing, or if you need quality Toyota car maintenance in Columbus, OH, we have you covered. Come stop in today and come see why we are your go-to Toyota dealership! We know that purchasing a new car can be a long and exhausting process.
When you purchase a Toyota, you are receiving superior quality, and we want to make sure it stays that way. Our Toyota Direct certified technicians have devoted themselves to ensure that your vehicle always receives the best service possible. From the new Toyota model lineup to a wide variety of used cars and certified pre-owned vehicles, we have everything you want at Toyota Direct!
If you need help with your car financing, or if you need quality Toyota car maintenance in Columbus, OH, we have you covered. Come stop in today and come see why we are your go-to Toyota dealership! We know that purchasing a new car can be a long and exhausting process.
Services
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability.
Please provide us with your information below and we will reserve an appointment for you. Please call us at 1-614-350-1863 with any questions or comments you may have. We're looking forward to servicing your vehicle soon! Toyota Direct is conveniently located in Columbus and services Columbus, New Albany, and Hilliard.
Searching around for just the right Toyota in the Columbus, OH area? Let Toyota Direct help you find the perfect car for you! Whether it's a commuter sedan like the Toyota Corolla, an SUV like the Highlander or RAV4, or a truck like the Toyota Tacoma or Tundra, we have you covered! Thinking about finance?
Toyota Safety Sense is a bundle of active safety features standard on many Toyota vehicles. These innovative features are designed to help protect you and your passengers from harm as well as help offer peace of mind to your drive. Toyota New Car Inventory with TSS safety features are now available at Toyota Direct conveniently located in Columbus.
Our lineup of alternative fuel vehicles has expanded over the years. Model year 2020 hybrids and newer now come with an enhanced hybrid battery warranty covering 10 years or 150,000 miles, whichever comes first. Toyota hybrids may be designed for efficiency, But they also offer remarkable performance you may be surprised to find that hybrids can deliver peppy acceleration, impressive horsepower ratings, and consistent power.
Reviews (21)
Abas Abas
Dec 31, 2021
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Did some recent business with manager Rich and salesman Chris at the Morse Rd location and all I can say is these men do not keep their word, so don’t trust them. Bought a vehicle for over 23K and requested some repairs that wouldn’t cost a lot. They said they’d make sure they were fixed, but failed to follow thru with their promise after I signed the papers. I’d advise you to take your business elsewhere. These people are not genuine.
Freddy
Dec 28, 2021
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Farid Abas
Dec 26, 2021
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Chris Powell
Dec 26, 2021
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I'm tired of getting "nickel and dimed" by this dealership. I received a coupon in the mail for service so I scheduled an appointment online and quoted the advertised price. Upon arrival, I was informed that I needed to have the coupon on me to receive the quoted price. This may be their policy which is fine. My policy is that I don't play games. Keep your coupons and and I'll keep my long service relationship. Maybe another dealership will place more value on it.
Sam Bartola
Dec 24, 2021
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Yesterday, fiancé and I went to trade a car in for a Toyota Corolla. We got a quote in hand from Carmax for her car that was valued at 18k. Sales guy told us to bring it over and trade it in there and he'd give an extra 1k due to their promotion. We bring the car over and they offer us 18k...both of us are puzzled and ask why we aren't being given the extra 1k. Sales guy goes back into the finance department and says oh there's been a mistake, we can give you the 1k. There's the first red flag. We find a Corolla for 11.9K and we aren't given any paperwork until we get to the finance office. In
Tamieka Coleman
Dec 03, 2021
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I had a horrible experience with this dealership from beginning to end. I had issues with purchasing the vehicle because they were trying to low ball me on my interest rate even though I had great credit. I ended up finding my own creditor for a lower interest rate. Also while I test drove the car the brakes were making noises and weren't to my satisfaction. The salesman said that it was due to the car sitting for awhile and once the rust fell away they should be fine. However they weren't fine and I ended up taking it in for a checkup two weeks after purchase. They charged me $75 and told me the
Megan Hoffman
Sep 07, 2021
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Hands down best car buying experience I’ve ever had. Dee was extremely professional, helpful, and funny too. I’ve been waiting on a white 4 Runner for two months and he made it happen!!! He was knowledgeable, helpful, fast, and efficient. I was in and out in less than 2 hours with my dream vehicle and a full photo shoot too 😊🙌🙌🎉👍
Nicholas Rossi
Aug 31, 2021
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The salesman was nice however don't trust there website. Online it said there were over 20 vehicles that we were interested in stock. Upon arriving to the car lot (after driving an hour) they had less than 20 vehicles total and only 1 of the models we were interested in! We asked why the website showed over 20 and the response was they're in transit and the website does not indicate. So long story short, call before you make the trip to make sure what you are interested in is ACTUALLY THERE. Fix your website...
Amber G.
Aug 27, 2021
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I wish I could give a negative star rating. They don't even deserve a 1 star review. I've been dealing with complications since June & still have not received a resolution for the issues my car is experiencing. I have upwards to 20 videos showing my backup camera malfunctioning, but am told they can't duplicate the issue, so that concern cannot be resolved. I waited over a month for parts to arrive for my vehicle for them to replace the wrong speaker. Don't get me started on the asinine customer service experience provided by Ashley. Zero people skills or concern for my
Dan Nguyen
Jan 02, 2021
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Ask for Susan Fisher! Buying my 2021 GR Supra 3.0 Premium online from out of state was a breeze. I was shopping around for a decent price for a new Supra and my local dealership did not want to budge on their 2021. I saw that Toyota Direct met the asking price I wanted with their advertised Internet Price. Put in a request and Susan answered that she would honored the price advertised (no bait switch). It’s a 2021 model and it’s still 2020!!! Susan was helpful and patient explaining the purchase process since I’m buying the car from out of state. It was refreshing not to get pressured by
Chris B.
Sep 23, 2019
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If a negative rating system was available, I would be utilizing it! This dealership service department lacks any morals and ignores generally practices business ethics. DO NOT BRING YOUR VEHICLE HERE FOR REPAIR!!!!! (As I do not trust the service department now, I probably would not trust the sales department either!) I take my 04 Toyota Sienna in to have the starter replaced, since the AAA driver confirmed that it was a defective started. At the service department, I explained all of this to the associate and she said they would want to do a diagnostic on the vehicle to confirm. After finding
Grace K.
Mar 30, 2019
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Mary B.
Jun 10, 2018
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So while we had great experience in purchasing our vehicle here, the follow up service has been lackluster to put mildly. We made an appointment and brought in our vehicle on schedule and were quoted a 45 minute wait time. The waiting room had some old guy whistling for a good ten minutes and an aggravated worker who went to the popcorn machine and slammed it very loudly and aggressively three times, giving us a start everytime. And we were sitting across the lobby as far from the popcorn machine as possible. Then after an hour and a half, twice the quoted time, I went up and politely asked about
Kirsty G.
Mar 30, 2018
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I will do my absolute best to never bring my vehicle back to the shop. I love my Toyota Prius but I hated the "service" I received. Long story short the agent who assisted me didn't know what he was talking about. They held my vehicle hostage over the weekend because they couldn't get ahold of my Warranty Group. It was either I pay full price or my car stayed there until they got ahold of them. I don't even dispute the policy as much as the way it was handled. As a consumer I expect good customer service... I am also in the business of customer service myself, and I would
Kyle J.
Feb 21, 2018
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I did not end up purchasing a vehicle from Toyota Direct, but the experience and service here was absolutely wonderful. The 3 different Used cars that I did drive were all clean and from all appearances well-maintained. I had a lot of questions for Schneider and he had all of the answers! He was very patient with me and made himself easily accessible. Every time I showed up to personally inspect and test drive a vehicle, he had it ready to go. I have always bought Used vehicles, and here at Toyota Direct I felt confident in the quality of the vehicles I was looking at. This is a great dealership
Jim S.
Feb 19, 2018
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Toyota Direct... ly lie to your face. The sales rep said they were going to fix the brakes prior to purchase. He sent it to the mechanic, who must have did something to stop the noise.
15 days later, they refused to make the repairs. Stating that there was no mention of it in the sales contract. I mean, the salesman told me they were going to fix it prior to purchase. He failed to mention that they were not going to actually repair it. Now, its going to cost me 650 dollars.
15 days later, they refused to make the repairs. Stating that there was no mention of it in the sales contract. I mean, the salesman told me they were going to fix it prior to purchase. He failed to mention that they were not going to actually repair it. Now, its going to cost me 650 dollars.
Louise W.
Dec 31, 2017
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These guys are so professional at first but then they do the bait and switch. They messed up Big-time on our paperwork.Toyota Called us after a month stating that we didn't finish her paperwork and we need to get it to them that day. I work with retail and there is no way that I could give them any type of paperwork when I work until 10 PM. Especially paperwork that they never said we needed to do. So right after the call which was 3 days after Christmas.. They say that's no good deals off the table and here's the new deal and you guys could take it or leave it and we get a letter
Jason M.
May 20, 2017
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Amber S.
Nov 30, 2016
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It seems like there is always a safety recall on my Toyota (not really, I just ignore the initial notices) and this is the location which fixes the recalled stuff at no charge. They are good at giving an estimated time frame for the repairs.
What they are also good at is giving you a list of things they should repair while you're there. This is how dealerships make most of their money.
They know the wait for repair work may be long so the waiting area has free coffee and popcorn. Once you get really hungry or need something else to drink you can buy snacks and bottled beverages.
I think
What they are also good at is giving you a list of things they should repair while you're there. This is how dealerships make most of their money.
They know the wait for repair work may be long so the waiting area has free coffee and popcorn. Once you get really hungry or need something else to drink you can buy snacks and bottled beverages.
I think
Austin K.
Nov 23, 2016
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Was looking at purchasing a used 2013 Prius Plug-in and the dealer sold it out from underneath us to someone else after we negotiated pricing, they ran our credit through the banks and we agreed to buy. This would have been the second car this year we bought from them (purchased a brand new Prius in August) but never again. I begged that they hold the car just until today so I could be off work and drive the two hours to pick it up (live in West Virginia) but that just shows how much they actually *care* for their customers. Now we have a ding in our credit history and nothing to show for it. I
J. & Apos Errday T.
Sep 27, 2016
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