See dealer for complete details. Amount owed by you or paid to you upon lease termination is dependent upon your vehicle's current value and certain other factors. Value may be affected by mileage over or under your lease's agreed upon amount (prorated for the length of time you have leased the vehicle), the condition of the vehicle (damage, missing items, etc.), and the residual value indicated on your original lease contract.
Vehicle lease return to same brand dealership may be required by certain manufacturers. Disposition fee or other fees (if applicable) may apply. Balise Toyota is truly different. We certainly have new and used cars for sale in West Springfield, MA, but a test drive with us is downright fun! Our team members eat, sleep, and breathe all things Toyota, so you'll be in good company when you shop with us.
Vehicle lease return to same brand dealership may be required by certain manufacturers. Disposition fee or other fees (if applicable) may apply. Balise Toyota is truly different. We certainly have new and used cars for sale in West Springfield, MA, but a test drive with us is downright fun! Our team members eat, sleep, and breathe all things Toyota, so you'll be in good company when you shop with us.
Services
Balise Toyota is one of the dealerships that believes is providing a better experience at every touch point. No matter when or how you're interacting with our car dealership, we want you to come away with a memorable experience. Our beautiful Toyota facility is one of the key things that allows us to help customers feel like they're experiencing a better dealership experience.
At Balise Toyota, you're more than just a sale. We value you and your needs from the moment you walk into the dealership, it doesn't matter if it is sales or service. At our Toyota Certified Service Center, we'll treat your car with this same level of respect; whether it's on mile 10,000 or 100,000.
Balise Toyota in West Springfield, MA strives to be your number one choice for new and used car sales, service and financing. We can't be number one without your input, which is why we value your feedback; whether it be in the form of a comment, question, or concern. Please fill out the contact form and we will address your concerns as soon as possible.
As part of the Toyota family, your exceptional ownership experience starts with ToyotaCare*, a no cost maintenance plan with 24-hour roadside assistance. The ToyotaCare plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever comes first. 24-hour roadside assistance is also included for 2 years and unlimited miles.
Toyota Safety Sense is a bundle of active safety features standard on many Toyota vehicles. These innovative features are designed to help protect you and your passengers from harm as well as help offer peace of mind to your drive. Toyota New Car Inventory with TSS safety features are now available at Balise Toyota conveniently located in West Springfield.
Reviews (22)
Tim S.
Dec 29, 2021
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Robert Larkham
Dec 13, 2021
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Howie Lisnoff
Nov 16, 2021
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Lynne Flaherty
Oct 05, 2021
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This is my fourth Toyota (Avalon, Camry, Highlander and just picked up my new Highlander). Will never go to any other car company because I know Toyota's are reliable.
The staff at Balise are always pleasant to deal with and willing to go out of their way to make sure their customers are happy! Great customer service!!!
The staff at Balise are always pleasant to deal with and willing to go out of their way to make sure their customers are happy! Great customer service!!!
Tom L.
Aug 24, 2021
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I have a vintage Toyota. Over the past 42 years, there were only four repairs I could not do myself.
I 've just inquired about having a leaky steering component resealed. When I called the service department, the woman said that I would have to pay a $140 "diagnostic fee" in addition to the repair cost. I told her that I already knew what was wrong. She said it didn't matter.
I then asked if I would be refunded the cost of the "diagnosis" if it agreed with what I predicted. She said "I don't think so"
Really? Are you kidding? I have to pay $140 to
I 've just inquired about having a leaky steering component resealed. When I called the service department, the woman said that I would have to pay a $140 "diagnostic fee" in addition to the repair cost. I told her that I already knew what was wrong. She said it didn't matter.
I then asked if I would be refunded the cost of the "diagnosis" if it agreed with what I predicted. She said "I don't think so"
Really? Are you kidding? I have to pay $140 to
Meagan M.
Aug 06, 2021
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Drove 40 minutes to this dealership to look at vehicles listed on their website as being on their lot. Got there and the receptionist asked if we were looking for new or used cars. We said new and she said we don't have any, we only have 4 new cars parked up front. Waste of time. Don't list vehicles you don't have and maybe get someone more friendly at the front desk that doesn't turn customers away.
Samantha R.
Jul 27, 2021
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The purchase of my current vehicle has been an ABSOLUTE NIGHTMARE. Here's the short version
- salesperson who sold me the car had me wait 3 weeks for it to arrive, only to be THE WRONG CAR
- sales team not knowledgeable about the vehicle whatsoever (asked 3 people if it came with a remote start and the answer I kept getting was "it should" update - it did not
- customer service ghosted me after promising me help. When I asked to complain about said service, they referred me to the same person I was complaining about
- when I came into the dealership to try to straighten everything
- salesperson who sold me the car had me wait 3 weeks for it to arrive, only to be THE WRONG CAR
- sales team not knowledgeable about the vehicle whatsoever (asked 3 people if it came with a remote start and the answer I kept getting was "it should" update - it did not
- customer service ghosted me after promising me help. When I asked to complain about said service, they referred me to the same person I was complaining about
- when I came into the dealership to try to straighten everything
Marianne M.
Jul 08, 2021
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Just another dealership which is all for profit and not concerned with customers' concern. Went there 6/2020 for tire alignment and had to wait for 3-4 hrs ( I was almost the last one there still sitting while everyone is gone) only to be told that it couldn't be done as the cams and rods are all frozen but they still charged me for it. Talked to the complaints dept lady personnel who merely listened but didn't refund me. Totally useless. So I had to go somewhere to take care of the real issue . Why did they make me wait that long anyway if it wasn't ev;en done in the first
Kenneth L.
Jun 22, 2021
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Had repair done to replace power steering rack and front and rear differentials and ever since it been done I have a clunking sound when backing up and turning wheel. Balise Toyota won't even look at problem. Had service on June 21 for routine maintenance and to look at noise issue. When vehicle was done, I was still waiting 40 minutes later. Worst customer service and Emily Grant is by far the worst. Avoid her if all possible.
Paris L.
Feb 04, 2021
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I'll make this as short as I can...I bought a 2021 RAV4 Hybrid, signed for it on 1/22. On 1/25, the car installed with heated seat since the XLE Premium trim didn't come with that feature and I wanted it included. With delays at the RMV, the car wasn't registered until 1/29, which is when my husband and I picked it up, around 6:00 at night.
The next morning, I walk out to the car and see broken silver trim near the shift, screw driver gouges near the shift and the most shocking, the lower panel of the back of the driver's seat is just missing, entirely gone and all of the wiring
The next morning, I walk out to the car and see broken silver trim near the shift, screw driver gouges near the shift and the most shocking, the lower panel of the back of the driver's seat is just missing, entirely gone and all of the wiring
Michele S.
Sep 24, 2020
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The service department at Balise does not even deserve one star. Like so many other recent reviews I had the same type of experience. I bought a 2020 Toyota Highlander and within two months it started having stalling problems when the smart stop feature was on. Very dangerous. I brought in my car and told them what the car was doing told them what signs were being displayed and they sent me home saying that they test drove my car 10 times and could not replicate what I was saying. They tested the battery and told me nothing was wrong with my car. I argued with three different managers saying that
Sansharee T.
Aug 11, 2020
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I purchased my car on 8/7. Second.car I bought from.this car dealership.
Positives:
LEO AND MANNY GREAT SERVICE! Leo was my salesman and Manny handled the finance portion. Very professional , very responsive when communicating through email..Attitudes were wonderful! Overall great customer experience.
Areas of opportunity:
Minor, however day I went to pick my car up the person registering my car messed up on the title and I had to.wait over an hour at the dealership for them to resolve.
I needed a cosigner who happened to be located in Georgia. This delayed me getting the car. I suggested
Positives:
LEO AND MANNY GREAT SERVICE! Leo was my salesman and Manny handled the finance portion. Very professional , very responsive when communicating through email..Attitudes were wonderful! Overall great customer experience.
Areas of opportunity:
Minor, however day I went to pick my car up the person registering my car messed up on the title and I had to.wait over an hour at the dealership for them to resolve.
I needed a cosigner who happened to be located in Georgia. This delayed me getting the car. I suggested
Ellen L.
Aug 01, 2020
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So my 2017 Toyota Yaris had to go in because of the check engine light came on. The car drove fine but I wanted to see what's wrong. My mechanic had already told me but I thought the car was under warranty. So they took my car in and after told me the same as my mechanic had. The salesperson called me and said they would do it Tuesday but I could come and pick it up. It was driving fine. When I picked it up the car was shaking like a leaf and didn't go more than 10 miles per hour. I came so close to getting hit. I turned the car around and drove it back. No one could help me but the
William G.
Jul 17, 2020
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My car was scheduled for 8 am for a re-calibration.
I arrived at 8 and was the second one here. An hour later I was told that my insurance won't pay for the service. I spoke with my agent and then got it covered. They still hadn't started the work. It has now been 2 hours and I have been told it will be another hour. During the week I had called with the information to get prior approval and was told, no need, just bring it with you.
I won't be back here again that's for sure.
When my car was finally delivered to me the air was set at 62 and the fan was on its highest setting
I arrived at 8 and was the second one here. An hour later I was told that my insurance won't pay for the service. I spoke with my agent and then got it covered. They still hadn't started the work. It has now been 2 hours and I have been told it will be another hour. During the week I had called with the information to get prior approval and was told, no need, just bring it with you.
I won't be back here again that's for sure.
When my car was finally delivered to me the air was set at 62 and the fan was on its highest setting
Mark B.
Jun 10, 2020
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Emmanuel Avgoustakis ( A.K.A Manny, Finance Director) business practices are criminal. He preys on people of color, the disenfranchised and those simply just not able to see past his slick talking and word tracks.
He will try and convince you that your loan is pre- approved with warranties, paint protection, tire and wheel warranties, etc., already built into your payment.... Not only is it A LIE, IT IS ILLEGAL. You have a choice. You have the right to say NO to any/or all warranties. Yes! and still get your vehicle, while obtaining a lower payment. You are not obligated to purchase the additional
He will try and convince you that your loan is pre- approved with warranties, paint protection, tire and wheel warranties, etc., already built into your payment.... Not only is it A LIE, IT IS ILLEGAL. You have a choice. You have the right to say NO to any/or all warranties. Yes! and still get your vehicle, while obtaining a lower payment. You are not obligated to purchase the additional
Aliana R.
May 05, 2020
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Dealt with saleswoman, Karen L. Via email inquired on a vehicle I wanted to purchase brand new (as in not a specific vehicle..just a new one with specific trim/color..so the excuse that it sold can not be used.) They're allegedly working remotely on a limited schedule so that was her excuse for taking 2 or 3 days to respond to my emails. I sent her personal information including my name, address and the vin # of the vehicle I planned to trade in. Long story short..she stopped replying to my emails all together. This was over two weeks ago. I wanted badly to take advantage of the 0% APR on
Len S.
Jan 10, 2020
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Yesterday my wife & I went to test drive & hopefully buy a 2019-20 Toyota RAV4 hybrid. We meet a salesman who upon learning we were from out of state informed us we were wasting his time and refused assist us. We ended up leaving and went to another dealership. The salesman was very unprofessional.
When we entered he was sitting in a chair doing nothing along the wall, guess sitting down chilling is more important than making a sale.
When we entered he was sitting in a chair doing nothing along the wall, guess sitting down chilling is more important than making a sale.
Jason Z.
Jul 08, 2019
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Steve C.
Feb 26, 2019
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I bought a new 2019 Tacoma with help from Joe Perpetua, and the process was as painless, smooth and easy as could be. I didn't think buying a new vehicle could be that easy. Joe did a fantastic job with the sale on a busy Friday afternoon. He's extremely friendly and easy to deal with, and a real asset to both Balise and Toyota in general.
I know it probably sounds like he's a family member or something, but I really was that impressed. The sales price was very fair, the finance process was easy, and the truck was freshly washed and ready to roll right on time. I'd definitely
I know it probably sounds like he's a family member or something, but I really was that impressed. The sales price was very fair, the finance process was easy, and the truck was freshly washed and ready to roll right on time. I'd definitely
Houssien E.
Dec 24, 2018
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David R.
Nov 30, 2018
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Cj J.
May 02, 2018
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My spouse & I have leased from here & gotten all auto services from here nearly 10 years. Very solid & responsive staff. Never wait long for maintenance tasks to be done.
Richard Botha always looks out for us, & the process is straightforward without any game-playing.
Well go back when this lease is up.
Richard Botha always looks out for us, & the process is straightforward without any game-playing.
Well go back when this lease is up.
