At Westway Ford, we know your time is at a premium, so we appreciate that you would choose to spend some of it with us. As a proud Ford dealer in Irving, we're proud to serve our surrounding communities with outstanding customer service and an extensive lineup of popular new models like the F-150, Escape, Explorer, Bronco Sport and Ranger.
In the market for a quality used crossover, SUV or truck? We have plenty of models to choose from in our pre-owned inventory. As your local automotive dealer specializing in Ford, we're happy to help each customer who visits us find their perfect F-150, Escape, Explorer, Bronco Sport or Ranger. As your local automotive dealership with expertise in financing, we're also happy to help you find the best payment plan for your budget.
In the market for a quality used crossover, SUV or truck? We have plenty of models to choose from in our pre-owned inventory. As your local automotive dealer specializing in Ford, we're happy to help each customer who visits us find their perfect F-150, Escape, Explorer, Bronco Sport or Ranger. As your local automotive dealership with expertise in financing, we're also happy to help you find the best payment plan for your budget.
Services
Our mission at Westway Ford is simple: We want to provide you with absolute customer satisfaction from start to finish by giving you the best sales and service experience possible. As a five-time Ford President's Award recipient for customer service excellence and quality assurance, we truly believe that shopping with Westway Ford is the Best Way.
Vehicle repairs often come at unexpected times and leave many drivers unprepared to cover the costs. For those who find themselves in a situation where they need to pay for a substantial bill unexpectedly, service financing is a great option. If you're currently in this position, we work with a finance network that may be able to assist you with getting an auto repair loan.
If you're a prospective Ford owner and are looking for a dealership near you, use our map to find a convenient location. Using your address or zip code, we'll provide you with the quickest and most reliable route to a Ford dealer in your area. Our dealership, specifically, is located in Irving, and we serve Dallas, Arlington, and Carrollton residents.
Some feel a great new vehicle is worth its weight in gold. While that's probably true, trying to find the right vehicle is often a difficult chore. People can search online, through various publications, and at many different dealerships. Did you know you can find a wide array of premium new vehicles at our Ford dealership?
Thank you for your interest in our pre-owned specials. We are always working hard to hand select choice models that we know that our customers will love. When you put confidence in our name and reputation, the rewards pay off in huge savings. If you are in the market for a vehicle that has all the latest features but you've been apprehensive about buying one because the prices are high, we have good news.
Reviews (21)
Savanah Curry
Jan 08, 2022
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Alan Zavala who helped us out with deciding to go forward with my purchase with our new car! Outstanding salesman knows his stuff and able to work with buyers and get them into a car of their dreams or work towards it. Definitely recommend! Also Jose B. in finance super cool and laid back but ready to help you with and questions or concerns you may have 10/10 Stars definitely recommend those two!
M. O. S.
Dec 30, 2021
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Lisa Alexander
Dec 24, 2021
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Kenten Waldrum
Dec 23, 2021
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No one around to help. Brought my truck in to ask about getting it serviced. Once I did get someone they wanted to run me through buying something new. Wouldn’t let me see the vehicle without going through hoops. The sales rep was nice and only following her mandated office rules. But Once that was done (15mins later) the vehicle wasn’t even what I asked for. Huge waste of time. No one offers to help unless it’s sales. Wouldn’t suggest making this your home auto store if wanting to have it serviced in the future.
Daniel R.
Dec 22, 2021
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A fellow Bronco enthusiast and customer was forced by Ford policy to make their reservation with Westway - their local dealer. After months of loyal and patient waiting said customer arrived to find Westway manufactured a more than 20k dealer adjustment. A 50 percent increase over the MSRP of the vehicle. Westway did so because they wanted to sell the car to someone with more money who didn't wait. As a Ford Bronco enthusiast myself I am frankly repulsed by such a tactic that is in everyway disloyal And exploitive. Westway clearly doesn't care about customer loyalty.
J. B.
Dec 22, 2021
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If a Bronco (or any special order vehicle) is abandoned by the buyer or is dealer stock - then no problem with any dealer trying to sell at crazy market price. HOWEVER...receiving someone's special order vehicle and then surprising that person who waited over a year for their Bronco (in this case) is extremely shameful behavior. Westway "Worstway" is doing this to a buyer from our Bronco Forum and holding the buyer hostage to buy at $25K over MSRP price they ordered their Bronco at. Well...we the public are pushing back. PLEASE...LET YOUR MONEY TALK AND WALK AWAY FROM THIS HORRIBLE
Nikk G.
Dec 21, 2021
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Terrible bait and switch practices with customer. Immoral sales team. Had an acquaintance place an order at an agreed upon price that took close to a year to fulfill. Once the dealership received the order from Ford, they unexpectedly tacked on a $24,500k upcharge on the vehicle so they could dissuade the customer from purchasing! This would allow them to sell the vehicle for more profile and void the original contract. STAY AWAY!
Lord Benjamin M.
Dec 16, 2021
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They wrecked my truck while it was in for service and still made me pay for the service. They "repaired" it but not nearly to my satisfaction. Paint didn't match, tailgate was crooked...etc. and I still got the full bill. Also, I drove up to dallas from Houston TWICE when they said it was ready only to find I was misinformed. It was not ready. So I made a total of 3 trips from Houston to dallas and back.. if I could give them 0 stars I would. Terrible dealership and terrible people.
Jacob R.
Nov 23, 2021
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Where is the 0 star option. Sleazy typical car dealer tactics. Bait and switch. List a car for sale for 56k. Set up coming in to finance after an hour drive and they try to mark it up over their listed price by 15k. I walked out steaming. Wasted my time, my gas money. Save yourself the hassle and steer as far away from these guys as possible. This includes the finance manager and the employee of the month Vlad.
Fast forward a week later. No one has reach out about the multiple bad reviews I have left. Then I get this generic response. I already found a truck and will not be paying more than sticker
Fast forward a week later. No one has reach out about the multiple bad reviews I have left. Then I get this generic response. I already found a truck and will not be paying more than sticker
Cortni R.
Nov 16, 2021
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We drove to Westway Ford from east Texas because we saw an F-350 on their website that matched everything we wanted, when we got there we found the truck and test drove it (window sticker matched exactly what the internet said). Once we went inside to deal with the salesman he informed us that there was a $20,000 market adjustment on the truck. I understand that there are market adjustments on trucks at some places due to the lack of new trucks being produced but that was obnoxious... not to mention the false advertisement not only online but also on their window stickers. We refused to pay
Anton P.
Oct 21, 2021
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Chandler J.
Oct 18, 2021
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Seems like there's plenty of poor reviews for this shop already, but why not add another. Service is rubbish, responses are non-existent, very shady/transactional crew here. I purchased a truck that was advertised as having leather seats. Upon discovering they were seat covers, the sales manager (Gerson Gomal, who I assume no longer works for Westway since he's been radio silent) informed me that the dealership would simply cut a check to cover the cost of having leather seats installed. After stating this info to me in writing I was no longer able to get ahold of Gerson and reached out
Krista J.
Oct 07, 2021
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Had a motor mount replaced. They left bolts off (which manager Alex admitted) got on the highway and my car was extremely shakey and unstable. Could have caused me to have a wreck and kill me or someone else. When I complained about it they told me I was no longer welcome. Done purchasing cars from there
Jr M.
Sep 28, 2021
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Christian C.
Sep 23, 2021
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Someone asked to make a copy of my ID as soon as i got there without asking me much about what i was even looking to do - which was weird and not appreciated. prices there are higher than other places i went. keith helped me and was AWESOME, but finance guy was rude and another guy came over and felt like they were just trynna screw me over didn't make me feel welcomed or appreciated for wanting to do business there.
i heard the finance guy yelling from across the room bc i was one of the last people there. they also came back with BS numbers and said 'we're waiting for your credit
i heard the finance guy yelling from across the room bc i was one of the last people there. they also came back with BS numbers and said 'we're waiting for your credit
Amber F.
Sep 19, 2021
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Not Happy at all. We purchased a car on 08/28/2021 and did not take possession until delivery on 09/10/2021. After taking possession of the car we noticed that the open recall that was promised to be fixed during negotiations was not fixed at all. In addition, there as an immediate obvious rumbling sound when driving the car on the highway (we were directed to drive the car in a specific area that was residential therefore not getting up to highway speeds during the test drive). After reaching out to the salesperson Shelby and calling the dealership twice and receiving no resolution but now being
Carol L.
Aug 19, 2021
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Had a great experience purchasing a van from DJ at Westway Ford this week. He's a good listener and offered an option other than the one we came in to see and it was just what we needed. It was pouring rain when we left with the van and my phone was almost dead. He took the time to find the adaptor I needed to charge my phone in the van. Saved us! We were not familiar with the Irving/Dallas area and really needed my phone maps to find our way to 35S. DJ is helpful without being pushy. It was a good buying experience. Check out Westway Ford and ask for DJ.
Dolores H.
Aug 05, 2021
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I purchased a truck from West Way Ford on the 29th of July 2021 from "Top Sales Man". He told me he would deliver it the following day. Today is now the 5th of August and I still have to truck. I am upset because if I would have known I would have purchased another vehicle as I really did need it immediately. I have tried to get in touch with someone to see how long it will take to receive but it seems as if my truck hasn't even been worked on. I was also told over the phone the tinting is being removed without my consent. The muffler has also been removed and I did not ask for this
Dalynn Stewart
Jun 16, 2021
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I saw the perfect F150 online - began chatting and 15 minutes later was sitting in front of Shelby Luce. She asked me more questions to better understand what I was actually looking for and in 1 shot, she pulled around the truck I took home that night!!! I was also able to trade in my current vehicle and received an amazing offer, which I used as a down payment on the truck. I highly recommend Westway Ford! They worked with me on my credit application and I walked away with a very competitive interest rate and a nice down payment on THE perfect truck! Shelby is all about customer service and she
Lori S.
May 26, 2021
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Unfortunately, all the bad reviews are true. They started the markup with a price over $1,000 more than even the MSRP window sticker price, and $2,000 more than internet advertised price for that vehicle. Not only did they start with a price over MSRP and internet, they marked it up an additional $9,200 for options (excluding tag, title and tax). This vehicle (matching stock # and VIN) was advertised with these options at the lesser amount but they presented the increased price at the dealership charging for these options again.
In summary, they first presented the out the door price of
In summary, they first presented the out the door price of
Kim G.
Dec 24, 2020
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Where do I start? Your dealership is a joke and a true scam.
We went to Westway Ford last week to purchase a new 2020 Ford Escape. Found the exact one we wanted on your website, saw the internet price YOUR DEALERSHIP provided and headed that way.
Paris showed us the car, took it for a drive and then went inside to talk numbers...before I get to that debacle, let me first say how unprofessional looking your staff was. About a dozen or so men and women standing around a bank of computers with loud music playing, themselves being extremely loud, many of them not wearing masks with take out food
We went to Westway Ford last week to purchase a new 2020 Ford Escape. Found the exact one we wanted on your website, saw the internet price YOUR DEALERSHIP provided and headed that way.
Paris showed us the car, took it for a drive and then went inside to talk numbers...before I get to that debacle, let me first say how unprofessional looking your staff was. About a dozen or so men and women standing around a bank of computers with loud music playing, themselves being extremely loud, many of them not wearing masks with take out food
