Trombly Plumbing & Heating

Trombly's just installed a new mobile home furnace in a rental property I have and did an all around excellent job. From being responsive to emails, providing a detailed estimate with an "all in" maximum price, and squeezing me into their schedule even though they were very busy, I couldn't have asked for more. With how busy it's been across all trades, it's all too easy to let service suffer... not the case here. Definitely hope to work with them again in the future.

Asked to schedule a sink hook up and was given a tentative date a week later. When the day came and went I reached out and was told they attempted to squeeze me into a full schedule but it was never a guarantee. Asked to schedule a day to have it done 4 weeks out, the day came and went. I attempted to reach out only to be blatantly ignored through my phone number, called from my husband's phone they answered right away but were very rude insisting they never guaranteed service though I asked both times to schedule a guaranteed service regardless of how far out. Ended up calling another plumber

Mary is an awesome plumber! Helped us fix a leak quickly. Another one of their plumbers helped us fix a dripping shower. Trombly has been responsive, timely and professional. Forget the troll reviews, excellent service.

When I had a plumbing emergency on a weekend, I got the after hours operator and was informed they do not take new customers after hours. I was greatly disappointed as I try to support local businesses as often as I can. With no water in the house due to a substantial leak, I have to say the customer service was weak.Thankfully another service from the next town over came and had things repaired quickly and couteously.

We have had a nightmare of building our house and Heather and Trombleys have been absolutely amazing. What a breath of fresh air. She has gone above and beyond to help and has fit us in between other jobs to expedite the work we needed done, as a result of another contractor causing issues (Gould’s well) I would recommend Trombleys 100%!! Thank you Heather!

They were so great when our hot water heater crashed right before the holiday. They did everything they could to work us in before Christmas and they made sure we had hot water again despite the challenges that arose from other utility suppliers. Thank you Trombly's plumbing and heating for being our Christmas Miracle!!!!

Terrible customer service, I do not recommend Trombly Plumbing and Heating.
We are previous customers of Trombly and we scheduled a service call. They came and "took a look". We were told that they would contact us for how to proceed with our fix.
Six weeks and half a dozen phone calls on our end later, and they completely ignored us. No explanation, no reason, and no phone calls back.
We were told we would be contacted. Instead we were: lied to, ignored, and delayed in finding someone who would fix our plumbing. Thumbs down for this company.