We're a professional full service moving company in Virginia Beach, VA providing household and business moving services throughout Hampton Roads and beyond for over 140 years. In 1878, the Brooks family began the business as movers helping people transport their belongings. As one of United Van Lines founding agents, Brooks is one of the most experienced moving companies in the country.
Today, horses and wagon have been replaced with modern vans and old-fashioned tracking methods have been replaced by sophisticated telecommunications systems. But one thing hasn't changed: our commitment to customer satisfaction. Still, family owned and operated, our corporate philosophy has been woven into every aspect of the business since its inception.
That philosophy has won us the very prized reputation for being punctual, thorough and meticulous. If you're looking for dependable Virginia Beach movers, look no further. Brooks Transfer serves Norfolk, Chesapeake, Virginia Beach, Williamsburg and beyond with reliable and efficient moving services.
Today, horses and wagon have been replaced with modern vans and old-fashioned tracking methods have been replaced by sophisticated telecommunications systems. But one thing hasn't changed: our commitment to customer satisfaction. Still, family owned and operated, our corporate philosophy has been woven into every aspect of the business since its inception.
That philosophy has won us the very prized reputation for being punctual, thorough and meticulous. If you're looking for dependable Virginia Beach movers, look no further. Brooks Transfer serves Norfolk, Chesapeake, Virginia Beach, Williamsburg and beyond with reliable and efficient moving services.
Services
Looking for reliable Norfolk movers to help you and your family on your relocation? Look no further than Brooks Transfer & Storage. Brooks has been the leading Norfolk moving company, providing families and businesses with professional moving services for well over 100 years. Since 1878, our family has administered thousands of moves for homeowners and businesses throughout the Hampton Roads area.
A founding agent of United Van Lines, Brooks Transfer and Storage is a premier, full-service, over 141-year-old moving firm. An acceptable MVR record, clear criminal background check, and drug/alcohol screening is a must. Customer service and saftey are of utmost importance to our company so we are looking for team players with high standards.
For over one hundred years, Brooks Transfer has been the trusted source for residential movers in Virginia Beach. We know moving can be a taxing and stressful event. That's why our crews are trained to help make your move as stress-free as possible. Our experience is second to none and we pride ourselves on being the best Virginia Beach household movers out there.
An interstate relocation is an entirely different animal than a local move. Not only do you have to adjust to a new city, environment, school system, etc., but you have to get all of your belongings and family over to your new home seamlessly. Attention to detail is critical when performing an interstate relocation project.
When you've decided on an international move, there are several things that you must think about. First and foremost, thinking about yourself and your family should be the priority. It does no good to run around worrying about a big move when you haven't gotten yourself figured out first. Figure out where you are going to move and when it will all be taking place.
Reviews (19)
Vetra Dee
Nov 25, 2021
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Sara S.
Sep 10, 2021
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I've done multiple military moves and unfortunately this was the worst. I will say the packers were excellent and some of the best and hopefully my experience isn't reflective of the entire company. The second day the driver and loader came. I'm not sure who was who, but one of them was extremely rude and made me uncomfortable in my own home. He threw the paper work at me and refused to go over any of it. He had barely said two words to me the entire time he was there and slammed the door when he left. A number of the items he was specifically packing/moving were damaged.
Roger S.
Sep 09, 2021
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The folks in the office (especially Paula) are extremely professional and pleasant to communicate with. Our Packing folks (Kate & Troyia) were very competent and pleasant. The 18 wheeler driver Derryl was trustworthy & professional. However, the Salesman Mr Denny and the President Mr. Fitzhugh were totally non-responsive and unwilling to engage with this unsatisfied customer based on representations made (until an email was written to United Van Line corporate (which never responded either). If I spend almost $17,000 with you , I expect management to engage when there is an issue.
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Jesse Nicodemus
Aug 23, 2021
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Nancy G.
Jul 14, 2021
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Awful experience. The driver arrived angry that the street was very narrow for his truck. The assistant when asked to place the rolled up area rug in the dining room whipped out a switch blade kind of knife and as he was taking the plastic off the rug he slice through the rug. Many thing were broken. Very unhappy experience.
The men seemed very seedy.
The men seemed very seedy.
Jeremiah Fowler
May 23, 2021
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The packing service left a lot to be desired as the 2 initial individuals had a poor attitude and did not pack items carefully. They also complained consistently throughout the whole process.
On a different note the loading/unloading/transport crew ,which was different then the packing crew, did an excellent job! Juan Martinez in particular was great throughout the whole process and took great care with our items while providing a high quality service.
In summary, the packing experience was poor and would not use again, however definitely recommend Juan to anyone for a move!
On a different note the loading/unloading/transport crew ,which was different then the packing crew, did an excellent job! Juan Martinez in particular was great throughout the whole process and took great care with our items while providing a high quality service.
In summary, the packing experience was poor and would not use again, however definitely recommend Juan to anyone for a move!
Rebecca Ocean
Mar 05, 2021
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Brandi Cline
Dec 31, 2020
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Troia Brown and Kate Ritas were two amazing women who packed our 2,500 square foot home in 1.5 days. They were on time, professional and took care of our things like it was their own. We were constantly offering our assistance and they continuously refused. With their combined 28 years of moving and packing experience we felt like we were in great hands, and that if we were to assist we would probably just be in their way. We thank them for their friendly service and all around professionalism.
Adam Waymouth
Oct 18, 2020
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This review and score is limited to just the people moving my stuff in. I am still missing items and have some items damaged during the move process. I will refrain from commenting on other aspects of the move until after the reconciliation process is over.
Jordan and Mikkel did a phenomenal job unloading the shipment and were great at communicating with me throughout the process. They are probably the best unloading experience I've had in the multiple moves in my life. Thanks Jordan and Mikkel!
Jordan and Mikkel did a phenomenal job unloading the shipment and were great at communicating with me throughout the process. They are probably the best unloading experience I've had in the multiple moves in my life. Thanks Jordan and Mikkel!
Jamila W.
Aug 13, 2020
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Kyle and Cody of Brooks Transfer & Storage were top notch! As a military family we've moved around quite a bit. Most of our household goods deliveries have been sub par, but this one was the absolute best. Kyle and Cody made it to our home on time, they were professional and respectful. They were attentive and careful with our belongings. They went over the paperwork with care and finished the job faster than I imagined they would. Before leaving, they asked if we wanted help unpacking anything, which is not something that happens often. Should we need moving services again, we would definitely
Janet P.
Jul 08, 2019
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Would not recommend. Had Brooks Transfer move, store, and return our belongings after a home renovation. Very disappointed. A mirrored night stand was broken in the move but they insisted it was broken before hand. It was not. They did not pay for it and basically called me a liar. This was just one issue but there were others. After claiming they would look into the issue, no one ever responded to me again. Under no circumstances would I use this company.
Gregg S.
Jan 23, 2019
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The folks at Brooks Transfer are the best. I have moved many times and the process could not have been smoother. My move from Connecticut to the Eastern Shore of Virginia was packed perfectly so I knew the contents and which room to move them in the new house. They picked-up on time and my possessions arrived when they promised and the crew that unloaded and placed all the items was very helpful.
Thanks for making a slightly stressful part of my life (moving) into a great experience. I highly recommend these folks.
Thanks for making a slightly stressful part of my life (moving) into a great experience. I highly recommend these folks.
Tim C.
Jun 10, 2018
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I used Brooks Transfer & Storage about 1 year ago. I hired United Van lines and their sourced the move out. I was uncertain how long I would be living in V. Beach and left several boxes unpacked. I had some breakage which I advised United Van of and they gave me some compensation. Recently I started opening some of the other boxes and the breakage is in the thousands and there is not way to replace these items. Suggest you avoid this mover at all cost.
Shawn K.
Mar 01, 2017
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Ok, here's the honest run down on Brooks Moving Company /UnitedVan Lines...they are awesome ! I recently made a move from Virginia to Atlanta. I scheduled estimates from a few different companies. Mike from United came out to my apt in Virginia and gave me an estimate. Even though his estimate was a few hundred dollars higher than the others , I decided to go with him and here's why. He gave me an " estimate not to exceed binder". If you're moving , try to go this route. He explained to me all the extra charges I could incur without one. (A shuttle fee, an elevator fee
Deborah H.
Feb 08, 2017
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I've moved several times so I've had good and bad experiences with moving companies. Brooks was one of the easiest moving experiences I've had. My move was from Chesapeake VA to Ft. Lauderdale Florida.
Dana (Relocation specialist?) was prompt, thorough and friendly. She made helpful suggestions that made the move go smoothly. The movers were scheduled to arrive at 8:00. They rang the doorbell at 7:59! Again, prompt, thorough and friendly!
I wanted to have some furniture dropped off in Atlanta. I couldn't get over how inexpensive it was to include that. I was so surprising
Dana (Relocation specialist?) was prompt, thorough and friendly. She made helpful suggestions that made the move go smoothly. The movers were scheduled to arrive at 8:00. They rang the doorbell at 7:59! Again, prompt, thorough and friendly!
I wanted to have some furniture dropped off in Atlanta. I couldn't get over how inexpensive it was to include that. I was so surprising
Patti M.
Jul 04, 2016
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We booked this move over a month in advance for our move from Virginia to Idaho. The truck was loaded at our home on June 13. We were given a delivery window of June 20-25.
As of June 29, our stuff was still sitting in Norfolk. We have been told that "they can't find a driver." Not my problem. Why wasn't the driver locked in when we booked the move?
In addition, the office staff kept messing things up (like losing my phone number and telling the loading crew to go to the wrong place), the packers did a mediocre job (I kept finding things they missed), and the loading crew
As of June 29, our stuff was still sitting in Norfolk. We have been told that "they can't find a driver." Not my problem. Why wasn't the driver locked in when we booked the move?
In addition, the office staff kept messing things up (like losing my phone number and telling the loading crew to go to the wrong place), the packers did a mediocre job (I kept finding things they missed), and the loading crew
Carly E.
Jul 15, 2015
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We have had the worst experience today with this company. They send us 1 guy to pack our 11,000 lb house in 1 day. When speaking with the supervisor, we were given rude tones and no help what so ever and just awful. I will never recommend this company and if the military moves us again and they send this company to pack us out, we will refuse service. United Vanlines needs to cut their contract with this company and find a better company that does not overbook their packers and cause this much stress on everyone involved!!!
W. W.
Jan 05, 2015
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Michael M.
Aug 28, 2014
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Having retained the services of United Van Lines in the past for a cross country move (and being quite pleased with the service) it was my belief Brooks, who claims be, affiliated with United was the best company to pursue. My mistake! Three small rooms of furniture, 32 boxes from a ground floor apartment to an apartment with an elevator at a cost of $1300.00 for a distance of 13 miles. The move in total took 9 and 1/2 hours. A bit excessive don't you think? The packers were on time and did a fairly decent job. The movers had the wrong pick up address, had no tools, were late and badly trained
