The Hearth and Patio store started out as The Chimney Shop in 1978. When the business outgrew its first location, they built a new store on Monroe Road. The name was changed to The Hearth and Patio as the store began offering outdoor furniture as a summer compliment to the winter-based fireplace product.
Mildred Marze, an original employee of The Chimney Shop, and her husband Don Marze purchased the business in 1985. Their success was built on having a great product at a fair price, good service for our customers, and knowledgeable employees. Today's customers are still greeted by the famed cowbell hanging inside the front door.
The company has grown; other family members have joined the staff to continue the dream of excellent products, service, and selection. Hearth and Patio has expanded to include a dedicated outdoor living furniture showroom that features furniture and accessories from top-names in manufacturing. Grills, Outdoor Kitchens, as well as, Fireplaces, Stoves, Gas Logs, and all Hearth Accessories now have their own showroom.
Mildred Marze, an original employee of The Chimney Shop, and her husband Don Marze purchased the business in 1985. Their success was built on having a great product at a fair price, good service for our customers, and knowledgeable employees. Today's customers are still greeted by the famed cowbell hanging inside the front door.
The company has grown; other family members have joined the staff to continue the dream of excellent products, service, and selection. Hearth and Patio has expanded to include a dedicated outdoor living furniture showroom that features furniture and accessories from top-names in manufacturing. Grills, Outdoor Kitchens, as well as, Fireplaces, Stoves, Gas Logs, and all Hearth Accessories now have their own showroom.
Reviews (10)
Sheila Ijames
Oct 18, 2021
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Don Tyson
Sep 04, 2021
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Dan T.
Jul 28, 2021
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Ron Riddley
Jul 26, 2020
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John Gallucci
Jun 19, 2020
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I have tried to go in and amend my earlier review. I cannot seem to figure out how to do this - or to at least tag my review with an update.
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After my review posted, an immediate and heartfelt concerned response by customer service helped to get this project quickly back on track. Some of what happened was an unfortunate crossed signals communication regarding this project. The final result was a fireplace that works great and a screen that looks fabulous, exceeding our expectations. In particular I would commend, and recommend Donna. She turned this around so I could give them a 5 star comment
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After my review posted, an immediate and heartfelt concerned response by customer service helped to get this project quickly back on track. Some of what happened was an unfortunate crossed signals communication regarding this project. The final result was a fireplace that works great and a screen that looks fabulous, exceeding our expectations. In particular I would commend, and recommend Donna. She turned this around so I could give them a 5 star comment
James Wolf
Dec 18, 2019
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Jeannie Lambert at Hearth and Patio is a treasure for this store. She knows her products but more than that she truly cares about the client and goes above and beyond to help. I had issues with a wide range of topics and after discussions with many stores/companies she is the only one who was willing to go above and beyond to solve for what we needed. She asked questions and suggested things that we had not even considered. If it wasn't for Jeannie our project would not have turned out the way it did. My wife and I are forever grateful for her and will return to this store because of Jeannie. She
Emily Hinson
Dec 12, 2019
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Just left completely blown away by the customer service, salesperson knowledge of their products, and overall experience! My husband and I (read: mainly my husband!) have been looking for gas logs and have certainly done our (his) research! We had just left another competitor store (*cough-Casual Living Store-cough*) and although we were ok with buying from the competitor, we felt EXTREMELY satisfied and like we were getting exactly what we wanted from Hearth & Patio. Unlike the other store, we were greeted right at the door with a knowledgeable saleswoman (Cindy) and right away taken to their
Derek Jenkins
Jul 27, 2019
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Absolutely horrendous customer service and communication within their own company. Sent an email through their website asking if they could get a specific part for my fireplace. All the info was in the email. Then Wayne contacts me saying "I received your request for a price on a Heat & Glo Fireplace, which model are you interested in so I can quote it for you?". Nope, wasn't my message at all. He refused to actually get my message with part numbers on it from his company. I didn't have the info on me. Then when I asked if there was anyone else I could talk to, he completely ignored my emails.
Sean Mullen
Dec 25, 2018
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Contacted Hearth & Patio to help remedy a gas fireplace insert issue. Was blown away by the customer service, knowledge and products.
Wayne Lempko worked with me over the phone and via text to help diagnose the fireplace issue. Provided advice, support and recommendations real time after normal business hours. Then I met him in person. Wow.
He made the initial fireplace decision easy. Was informative and knowledgeable. Was in the market for a fire pit and outdoor furniture too... so lo and behold.. he walked me thru the entire facility. Made recommendations, provided insight and suggestions.
Wayne Lempko worked with me over the phone and via text to help diagnose the fireplace issue. Provided advice, support and recommendations real time after normal business hours. Then I met him in person. Wow.
He made the initial fireplace decision easy. Was informative and knowledgeable. Was in the market for a fire pit and outdoor furniture too... so lo and behold.. he walked me thru the entire facility. Made recommendations, provided insight and suggestions.
Chris Palomba
Aug 29, 2018
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I've been very pleased with the service I've been given in picking out and purchasing my gas fireplace. Wayne kept me informed of everything along the way. Installation is in progress and was actually held up by a wasp nest in the chimney. GWT is installing the fireplace and they have been fantastic to work with as well.
