It's true-we do more than floors! If your kitchen or bath looks old, tired, and needs a facelift, nothing makes a bigger impact than walls and floors clad in beautiful glass, ceramic, stone, terrazzo, or porcelain tiles. We can add dazzle to your bathroom and warmth to your kitchen. Add that touch of kitchen glamour that says "come cook with me." At Surprise Flooring and Design, we have 30 years of experience making homes look their best. For a FREE in-home estimate, contact us today by calling (623) 544-4169.
Services
In order to save our landfills, our policy is to give away our discontinued tiles and rug samples by putting a "free" sign on them and setting them out in front of our store. As well as the typical "reduce, reuse, recycle" commitment, most of our carpets are made of 25% post-consumer recycled materials with eco-friendly and pet-friendly features.
Finding the best carpet for your home starts out simple and quickly becomes complicated. You know you want something that will look good in your home, feel great, and most importantly, stay that way for years to come. So you go to the local carpet store or home center and that's when it gets complicated.
Reviews (9)
Joan Price
Dec 05, 2021
Report
You will never go wrong with this business. We have used them twice now and they got our carpet in 2 days and had it in a couple days later. The place we originally ordered carpet still did not have it in in 3 months and said they couldn't tell us when it was coming so we cancelled the order and went to Surprise flooring. It was truly a great exsperiance and their prices are pretty competitive considering their selection. We went with the same carpet both times in two different colors because we liked it so well. If you need to shop around and you will most likely end up where we did.
Dennis Odgers
Apr 22, 2021
Report
Carol Ratliff
Jan 29, 2021
Report
Horrible ! The owner of this store will sell you a bill of goods. We booked our job 5 months in advance to put tile throughout my entire home. . The start date was etched in stone...first 4 days of the job, nobody showed up ...that’s just to begin with. The entire job was a mess! He also forgot to order my carpet and by the time it was time to put it in, the company couldn’t get it! The supervisor kid that was “supposed” to be in charge walked around complaining about the job and the store owner for weeks. We ended up finally getting someone who cared show up and all through this the owner
Lindsay Box
Dec 10, 2020
Report
I had the baseboards in my whole house done as well as 2 bedrooms (one tile and one carpet) done by Surprise Flooring and Design. The wood plank tile I got looks superb and the installers were so quick- done in less than a day! The carpet looks great too and so soft and plush. I’d recommend going for a better grade carpet- - your feet will thank you. Overall great quality job and I’ll be a repeat customer when another room in my house needs and update!
Kevin Noble
Oct 27, 2020
Report
Great service, selection and install. The owner really has an eye for whats hot and is fair with pricing. I will go back to them for my next project (master bath).
UPDATE: we were fortunate to purchase a new home but the tile was not so nice. Jim to rescue ... fantastic work and delivered on time and on budget (who does that? Surprise Flooring & Design, that’s who).
UPDATE: we were fortunate to purchase a new home but the tile was not so nice. Jim to rescue ... fantastic work and delivered on time and on budget (who does that? Surprise Flooring & Design, that’s who).
Meredith Colton
May 17, 2020
Report
Jim was very helpful and steered us to a carpet that was very reasonable and looks expensive. Ask for Jose to install! The man is fantastic with an eye for detail. I have never had a carpet installed that was done so professionally. It looks like a luxury hotel! So happy with our purchase. Will probably do the bedrooms next year.
Dwight Senne
Jul 21, 2017
Report
K. L.
Sep 06, 2016
Report
Terrible company. They are the definition of OVER PROMISE/under deliver.
Among many other issues, we made it very clear that it was important to us, that they would tear up the old flooring throughout the house and install tile under the fridge and stove. They agreed this would be done as part of the total cost.
Once the installers began, it was very apparent they were not planning on doing the things we agreed upon. When we told them that what we wanted and expected, the installers had to call their "boss" to make sure it was okay because they had not planned on doing it.
After that, they acted
Among many other issues, we made it very clear that it was important to us, that they would tear up the old flooring throughout the house and install tile under the fridge and stove. They agreed this would be done as part of the total cost.
Once the installers began, it was very apparent they were not planning on doing the things we agreed upon. When we told them that what we wanted and expected, the installers had to call their "boss" to make sure it was okay because they had not planned on doing it.
After that, they acted
D. Swenson
Jul 20, 2016
Report
We were very pleased with our experience with this company. It is a locally owned company and the owner consulted with us then came to measure personally. He has been in the flooring business for many years and he and his wife run the shop. Their reputation is on the line with each install. The young man, Kris Farrell who laid the carpet was very pleasant and a perfectionist.
