Shasta Pools & Spas

Shasta pool crew along with Dave, Doug, Greg and Janet all coordinated with our landscaper, Pablo's Landscaping and created a yard better than we ever could ever imagine! Thanks to the excellence and superior quality and service!

This is my 3rd Shasta pool. I keep up with pool maintenance and with a pool guy thru Shasta and little things get noticed and handled immediately.

Shasta pool technology is getting better and more efficient after this third pool , I noticed the quiet motor and salt water technology is so advanced from 20 years ago!
I moved in this new home in July and this time

We set up a contract in June of 2021 and were told that the pool would be started in October 2021. Then it was moved to November 2021 and then December 2021. Now the scheduling people don't know what they are doing apparently. We ordered an deck extension and they were getting ready to do the tile. No deck extension yet. They though it was already done. Now it's been about two weeks, nothing more is being done. I'm so glad we didn't pay any more on this. We're very frustrated. There needs to be more followup.

Positive: Professionalism, Quality, Responsiveness
Gary Vasko was professional, easy to speak to, always available for questions, and responded quickly to our requests. All the crews sent to our home were courteous, consistent, and clean. From the remodel designer, Matthew McMacken to Gary Vasko, we could not have asked for a better team to help us get our pool back.
Services: Pump repairs & installation, Design, Remodelling

Overall it’s been very positive! Given the environment, the delays were not bad at all, and the communication was outstanding all the way through. So we were never left wondering what’s next or when. It was easy to plan for any on-site work that needed us to be present or arrange parking etc. With the exception of a small leak behind the skimmer (which has already been addressed) the quality is perfect on install. We’re super happy with the final product!

Shasta put a pool, hot tub and fire pit in our back yard. Our sales guy, AJ, took time and listened to what we wanted, then used his system to create it for us right there..it was awesome! The software was top notch-- we could see how it was going to look and AJ had great recommendations for us. Our supervisor, Paul, was responsive and knowledgeable--the quality of the work is stellar and we are so happy with it! Of course, with all the insanity going on right now, there were delays, but that's not Shasta's fault. We highly recommend Shasta to anyone wanting to do a pool, hot tub and or fire pit

1. Shasta installed a pool in 1998 cost was $27,000
2. Contacted Shasta via email November 16, 2021 ask them to come out and give me an estimate to repair my Pebble tech.
3. Deborah replied Shasta would not make repairs on a pool from 1998, but can refer me to the remodeling division for a new Pebble tech interior to be installed.
4. Replied back asking why they cannot do repairs on my pool I have two areas the size of a half a dollar that are rusting through.
5. Deborah replied" scheduling is too far out right now on warranty repairs, so we are not quoting rebar repairs at this time
EVIDENTLY

I would give this company a negative star rating if I could. We signed a contract on March 2 and all we have is a hole in the ground with rusted rebar, pipes and grass growing on the bottom. Shasta put the plumbing in over 2 months ago, but they put the equipment in the middle of the yard instead of against the fence like we wanted. Well over 2 months have gone by and nothing has been done to fixed it. Everything came to a halt.
We were promised a pool by 6 months and here we are starting on month 9 . My biggest complaint is there's absolutely no communication with the construction team

We signed our contract in February 2021 and were told that they were experiencing longer turnaround times than normal, but we could expect to be completed by the end of August/beginning of September. Here it is, the 2nd of October, and all we have is a hole and a ditch in our backyard. The only communication we get is a weekly email stating they are still waiting on a date for plumbing installation and will let us know when they have one. This is extremely frustrating and disappointing. I understand that covid has caused problems for everyone, but I have friends who have their pools (with other

This is our first pool consultation and the customer service was absolutely wonderful! Cyndi M.F. Went above and beyond to help us out with the design and plotting our first ever pool. Her attention to detail is outstanding !!!!!!!.. We highly recommend this wonderful woman and Shasta pools !!!!

Overall I am satisfied with my pool and the quality that Shasta provided. Shasta needs some help in the scheduling department. There was a lot of time wasted due to wait time in getting to the next step . I also think they need to rethink some of the sub-contractors they use (people not showing up, leaving trash around the yard, etc.) that may unintentionally impact their brand.

We found that Shasta Pools is not interested in communicating with their clients!!! Not only do they not care about the clientele, they themselves within their company have no clue about what's going on! They say they're going to show up and don't or they're really late and make excuses! I'm sorry but this is inappropriate and no way to run a business! When you talk to the salesman he does not in my opinion disclose all information regarding products to be used. Probably because they're thinking about making the sale. Unfortunately if I had to do all over again we

Ed,

I know you are equally as disappointed as we are that no progress was made this week (July 5th) on our pool, since your last note to us indicated movement to occur. I am confident that you would be just as frustrated with the current state of affairs if this was your back yard. As we are in the seventh month, I would appreciate your advocacy (as the owner of Shasta Pools) for forward movement on our hopeful backyard oasis.

Signed,
Frustrated

Very nice from the second you entered the showroom. Made us feel very comfortable and answered all our questions.

7 months dealing with Shasta and they still have not fixed or address my problems with our new pool. If you are thinking about using Shasta Pools, please STOP IT NOW!! PLease act like they doesn't exist because they are NOT a reasonable option. I normally do not leave negative comments about a company, but Shasta really is a bad bad on many levels.

ABHORRENT EXPERIENCE. 9 month pool build that should have taken 3 months. Paid a premium $$$ price for a HORRID experience, service, attention to detail, follow-through, accountability, professionalism, etc. This was my 3rd Shasta pool since 2007 (4th if you count my sister's) and will be my last Shasta pool. I used to love and refer the company at every chance, but not any more. And, they did NOTHING to try and make anything right or try to make up for the terrible experience they gave me!!! DON'T EVEN CALL THEM. OVER PROMISE AND SEVERELY UNDER DELIVER!!! There is so much more

Took possession of a home with a 1996 built Shasta pool. Yep and old pool. I quickly learned that the pool was leaking about 14,000 gallons a month. Upon professional leak detector, who is well known in Phoenix and does a great job, I was told that pool has "been leaking from the first day they filled it." Something about how they finished the piping coming into the pool. 25 years of leaking.

I then went ahead and totally remodeled the entire pool, as it was leaking in several other spots, due to old age in most cases. Like the foundation cracks and other piping issues into

Not much to update. Got a call from a manager noting that things would get better. Finally saw some work last week as they cleared plants to make a direct path. Email from build liason on 10 February noting they would begin midweek and I would get a call Friday with a more precise window. Now it is 19 February no communication still waiting on that call. Sent an email requesting an update. Now waiting.

My husband and I signed contract with Chris (which we found out he is no longer with Shasta. He was great to work with) on the 1st of July 2020. Everything was going great until they got the permits. We had to keep calling to see what's going on and when will they start on our pool. All we got was in a few weeks. A few weeks went by and we had to call again with the same message a few weeks. They called one day and told us they would have someone come by and layout the pool for review and approval. A few weeks later we again had to call them to see when they were going to get started. All

We are past shotcrete and the form for the deck that went pretty well. The project coordinator reached last last week to inform my that a $700 deck drain is holding up the project.
We signed the contract 111 days, 77 work days, 15.4 weeks ago... I can order the drain on Amazon
Not much to do except the poor explanations and continue to wait on the final touches.
Shasta wants final payment BEFORE the interior finish and clean up. What do you think?

They told me it would take 8-10 weeks and they were right! I love that they don't constantly "upsell" you after they start digging and the yard is a mess. The teaming method they use is really good. I had an inside project manager who called me almost daily with schedule updates and what to expect next, a field project leader (who I only saw twice) but I think he came through to triple check "subs" at all steps of the project. Even when my salesperson quit the company they smoothly moved me over to a new person who (Chris) who was superb. Overall I gave them an A.

Called for a repair appt. They will not touch their inferior pool! Blamed grass against it. There was mo grass against it and the damage was there!!

I'm very happy with my spool so far. There were a couple of issues, but they have been addressed.