Pool City

Sergio installed our pool and I must say we were happy from start to finish. He exceeded our expectations. The design and layout was perfect for our back yard. We had trouble with the township permits and Jennifer took care of any problem we had which expedited the permit approvals. We love our new pool and back yard. Thank you Pool City!

Very friendly and informative staff definitely can tell that they care about their customers. As they go above and beyond the typical chain store to help educate as opposed to just selling you product. One thing to keep in mind though which was surprising is that they charge $10 for pool testing. Other than that they have pretty much all of your needs for getting your pool or spa and running along with educated staff that can help you troubleshoot.

The owner of this company is the most unprofessional person I have ever met. I paid for my pool to be open and serviced for the summer season and while he cashed my check he did not complete the service. I tried calling the store several times and there was no answer. I then went to the store to be told he would check on things two days later and told if I did not leave he would call the cops. I have a party at my home and now no one can use the pool which looks like a complete swap. He would not issue me a refund nor did he state he would resolve the issue. DO NOT USE THIS COMPANY!!!!!!!!!!!!

Would recommend Sergio and Pool City in Toms River, N J very highly. We contracted with him to install a built in pool last fall. He started earlier than expected and this has been one of the best experiences we have had with a contractor. Customer service is outstanding and quality of work is even better with no surprise costs. We look forward to continuing our relationship via his pool maintenance services. No Regrets!! 👍😀

I will be pursing legal advice on there service & photos to come of what my Pool looks like after a closing from Pool City. This is second home, they took advantage and have no even responded to my complaint... We will see what happens when I go to the BBB, seek counsel & put a billboard on Route 37 imaging there service results. I recommend to "NEVER" use Pool city services. NEVER & I CAN"T CHOOSE ZERO STARS !!!!

Pool was installed. Last year was the first year of use. They closed the pool in the fall. I prepaid to have it opened this year. When the cover came off the pool was an algae filled slimy mess. Unfortunately I was not home. Someone informed my wife as to what it looked like. See called the office and was told "Put some Algaecide in it. No cleaning what so ever. This company does not care. If they would have closed it correctly last year we should not have had this problem. Paid $250 for what! Never again.

They had most of the regular pool stuff you would need. I got some pool lubricant, a jet nozzle, and a pool bulb. Didn’t carry spa jets, but most pool places doesn’t seem to neither.
They had a young girl in her low teens at the register, probably a family member. Teaching her the ropes and how to be her own business person. Way to go!

Incorrect pool opening, failure to properly turn on pool system...never communicated nor sent a detailed scope of work. Charged my credit card for services not rendered without my authorization. Back office creates false documentation without my signature or consent. Owner does not take responsibility. See yelp reviews which reinforce this poor institutions lack of integrity and service. Filed a dispute with American Express, will also contact BBB and explore a legal remedy due to additional costs and loss of use. Unacceptable company.

This pool company was the best hands down. They have come through in all promises and the owner was hands on and communicative every step of the way. Installation was timely and deviations were quickly corrected.

Great pool company. They always have everything that we need and ate always happy to answer any questions we may have. They have free water testing and will give you the printout whether you buy the chemicals there or not. The prices are very competitive and they aren't very pushy. They do great work and will talk you through it if it is something easy. Pool city is definitely one of the best pool companies around the area. If you have an issue with your pool definitely go to pool city.